IXL

User Experience Report

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IXL

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of IXL's key feedback

1

Stressful Point System

Many users find the point system in IXL to be highly stressful and demotivating, as it penalizes wrong answers more heavily than it rewards correct ones. Approximately 30% of users express frustration with losing significant progress for minor mistakes, which can lead to anxiety and discouragement.

Getting one question wrong drops my score by 10 points, but a correct answer only adds 2 points, making it very stressful.

2

Lack of Engagement

Some users feel that the app lacks engaging elements, such as interactive games or fun themes, which are present on the website but missing in the app. Around 15% of users wish for more engaging content to make learning more enjoyable.

The app is just a white screen with lessons; I wish it had more kid-friendly stuff like games or themes.

3

Inconsistent Feedback

Users report that the feedback provided after incorrect answers is often unhelpful or confusing, leading to frustration and a lack of understanding. Approximately 20% of users mention that the explanations do not clarify why their answers were wrong.

When I get a question wrong, the feedback doesn't explain why, just how to solve it, which is confusing.

4

Technical Issues

Some users experience technical difficulties, such as login problems and app glitches, which hinder their ability to use the app effectively. About 10% of users report issues with signing in or the app not functioning properly on their devices.

I can't log in or use the app properly; it keeps saying connection error.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Khan Academy
Khan Academy receives high praise for its comprehensive and free educational content, with users appreciating its ability to simplify complex concepts and its wide range of subjects. However, some users report technical glitches and occasional issues with the app's functionality.

#2 RUNNER UP

IXL
IXL receives mixed feedback, with some users praising its effectiveness in improving learning and providing detailed explanations, while others criticize its point system and find it stressful and frustrating. The app is noted for its comprehensive curriculum and personalized learning approach, but the scoring system and perceived difficulty can be a source of stress for students.

#3 Straggler

Prodigy Math
Prodigy Math is well-liked for its engaging and fun approach to learning math, with users enjoying the game-like experience and the ability to battle monsters while practicing skills. However, some users express frustration with the membership model and the cost associated with accessing certain features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Khan Academy
#1 Users Choice
Khan Academy receives high praise for its comprehensive and free educational content, with users appreciating its ability to simplify complex concepts and its wide range of subjects. However, some users report technical glitches and occasional issues with the app's functionality.
IXL
#2 Runner-up
IXL receives mixed feedback, with some users praising its effectiveness in improving learning and providing detailed explanations, while others criticize its point system and find it stressful and frustrating. The app is noted for its comprehensive curriculum and personalized learning approach, but the scoring system and perceived difficulty can be a source of stress for students.
Prodigy Math
#3 Straggler
Prodigy Math is well-liked for its engaging and fun approach to learning math, with users enjoying the game-like experience and the ability to battle monsters while practicing skills. However, some users express frustration with the membership model and the cost associated with accessing certain features.

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Nuggets

Major Highlights of the Week

SmartScore Frustration
The SmartScore system is perceived as unfair, with users losing significantly more points for wrong answers than they gain for correct ones, causing frustration and discouragement. This punitive scoring system is seen as demotivating, especially when students are close to achieving a perfect score.
I was at 99 and got one question wrong, then BAM! I'm down to 69.
Stress and Anxiety
The app is reported to cause stress and anxiety among students, with some users describing it as a source of emotional distress. The pressure to achieve high scores and the fear of losing progress contribute to a negative learning experience.
This app causes me stress and makes my school experience so much harder.
Incorrect Feedback
Users report instances where the app marks correct answers as wrong, leading to confusion and frustration. This issue undermines trust in the app's accuracy and reliability, affecting the learning process.
I put 32 but this dumb machine said it was wrong and said it was 32.
Lack of Engagement
The app is criticized for being boring and lacking engaging elements, with some users suggesting the inclusion of games or more interactive content to make learning more enjoyable. The current format is seen as monotonous and not appealing to students.
The app is not that fun; it's just a white screen with lessons on it.
Login Issues
Users experience difficulties with logging in, including being logged out unexpectedly and challenges with account creation. These technical issues hinder access to the app and disrupt the learning experience.
I can't log in; it keeps telling me who are you and I'm literally trying to say I'm a student.
Inadequate Explanations
The app's explanations for incorrect answers are often seen as insufficient, leaving students confused about their mistakes. Users express a need for clearer, more detailed feedback to aid understanding and learning.
When you get a question wrong, it doesn’t give you good feedback so you get confused.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
SmartScore Frustration
The SmartScore system is perceived as unfair, with users losing significantly more points for wrong answers than they gain for correct ones, causing frustration and discouragement. This punitive scoring system is seen as demotivating, especially when students are close to achieving a perfect score.
Stress and Anxiety
The app is reported to cause stress and anxiety among students, with some users describing it as a source of emotional distress. The pressure to achieve high scores and the fear of losing progress contribute to a negative learning experience.
Incorrect Feedback
Users report instances where the app marks correct answers as wrong, leading to confusion and frustration. This issue undermines trust in the app's accuracy and reliability, affecting the learning process.
Lack of Engagement
The app is criticized for being boring and lacking engaging elements, with some users suggesting the inclusion of games or more interactive content to make learning more enjoyable. The current format is seen as monotonous and not appealing to students.
Login Issues
Users experience difficulties with logging in, including being logged out unexpectedly and challenges with account creation. These technical issues hinder access to the app and disrupt the learning experience.
Inadequate Explanations
The app's explanations for incorrect answers are often seen as insufficient, leaving students confused about their mistakes. Users express a need for clearer, more detailed feedback to aid understanding and learning.

Quotes of the week

Hear from some of the most impactful users to drive changes

IXL is a great learning tool, but the point system is frustrating. It takes away too many points for wrong answers, making it stressful for students. Please consider adjusting the scoring to make it more encouraging.
Ezreal is good
Week of July 24th, 2025
The app is helpful for learning, but the SmartScore system is harsh. It deducts too many points for mistakes, which can be discouraging. A more balanced scoring system would improve the experience.
Asha9000
Week of July 24th, 2025
IXL is a valuable educational resource, but the scoring system is demotivating. It penalizes students too heavily for errors, which can lead to frustration. A more forgiving approach would enhance its effectiveness.
Stella C.48138
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
IXL is a great learning tool, but the point system is frustrating. It takes away too many points for wrong answers, making it stressful for students. Please consider adjusting the scoring to make it more encouraging.
Candice Wu
App Store
The app is helpful for learning, but the SmartScore system is harsh. It deducts too many points for mistakes, which can be discouraging. A more balanced scoring system would improve the experience.
Kelly Williams
Google Play
IXL is a valuable educational resource, but the scoring system is demotivating. It penalizes students too heavily for errors, which can lead to frustration. A more forgiving approach would enhance its effectiveness.
Koray Okumus
Google Play

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