Facelab - Face & Body Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Facelab - Face & Body Editor's key feedback

Subscription Issues

Many users report being charged unexpectedly or having difficulty canceling subscriptions, leading to frustration and distrust. Approximately 15% of users seem affected by this issue.

I canceled before the trial ended, but they keep charging me.

Excessive Ads

Users frequently complain about the overwhelming number of ads, which disrupts the user experience and makes the app difficult to use. This issue affects around 20% of users.

Every click leads to an ad, making it impossible to use.

Limited Free Features

A significant number of users are frustrated by the limited functionality available without a subscription, feeling misled by the app's initial free offering. This affects about 25% of users.

You can't do anything without paying for a subscription.

Performance Problems

Some users experience technical issues such as lagging and crashes, particularly on older devices, which hinders their ability to use the app effectively. Approximately 10% of users report this problem.

The app crashes frequently on my older phone model.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

YouCam Perfect

YouCam Perfect is highly praised for its user-friendly interface and wide range of editing features, making it a favorite among users for enhancing selfies and photos. Many users appreciate its ease of use and the quality of edits, although some express concerns about the frequency of ads.

#2 RUNNER UP

Lightroom

Lightroom receives positive feedback for its powerful editing capabilities and professional-level results. Users appreciate its comprehensive tools for photo enhancement, though some are frustrated by the need for a subscription to access all features.

#3 Straggler

Facelab - Face & Body Editor

Facelab receives mixed feedback; users commend its extensive editing options and intuitive interface, but many criticize its pricing model and subscription practices. While some users find it effective for photo enhancements, others feel misled by the free trial and subscription charges.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are charged unexpectedly despite canceling subscriptions, leading to frustration and accusations of deceptive practices. This issue highlights a need for clearer subscription management and cancellation processes.

I canceled my subscription but was still charged, and they refused to refund me.

Ad Overload

The app is inundated with ads, disrupting user experience and making it difficult to evaluate the app's features. This excessive advertising is perceived as a tactic to push users towards paid subscriptions.

Every click triggers an ad, making the app unusable without paying.

Limited Free Features

The app offers minimal functionality without a subscription, frustrating users who expect some free features. This paywall approach is seen as a barrier to user engagement and satisfaction.

You can't do anything without a subscription, making the app pointless.

Misleading Free Trials

Users feel misled by the free trial, which requires payment information and is difficult to cancel. This creates a negative perception of the app's transparency and trustworthiness.

The free trial isn't free, and canceling it is nearly impossible.

Feature Limitations

Certain features, like hairstyle options, are too limited, reducing the app's appeal for users seeking comprehensive editing tools. This limitation affects the app's perceived value compared to competitors.

There are very few hairstyle options, and they drastically change your face shape.

Performance Issues

The app experiences performance issues, such as lagging and crashes, especially on older devices. This technical instability undermines user confidence and satisfaction.

The app lags and crashes frequently, making it hard to use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Ad Overload

Limited Free Features

The app offers minimal functionality without a subscription, frustrating users who expect some free features. This paywall approach is seen as a barrier to user engagement and satisfaction.

Misleading Free Trials

Users feel misled by the free trial, which requires payment information and is difficult to cancel. This creates a negative perception of the app's transparency and trustworthiness.

Feature Limitations

Performance Issues

The app experiences performance issues, such as lagging and crashes, especially on older devices. This technical instability undermines user confidence and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

This app is fantastic! The editing tools are intuitive, and the results look professional. It’s perfect for quick touch-ups and detailed enhancements.

RogueOne1990

Week of May 15th, 2025

This vendor is using deception to get money from users. I never used the app and deleted it within minutes, but still got charged. They will not refund the money.

DeeLigi

Week of May 15th, 2025

The app has great editing features, but $8 a week feels way too expensive just for photo touch-ups. A weekly price of $4.99 to $5 would be much more reasonable.

Messed up chatAi

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

This app is fantastic! The editing tools are intuitive, and the results look professional. It’s perfect for quick touch-ups and detailed enhancements.

Candice Wu

App Store

This vendor is using deception to get money from users. I never used the app and deleted it within minutes, but still got charged. They will not refund the money.

Kelly Williams

Google Play

The app has great editing features, but $8 a week feels way too expensive just for photo touch-ups. A weekly price of $4.99 to $5 would be much more reasonable.

Koray Okumus

Google Play

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User Experience Report

Report Date

Facelab - Face & Body Editor

Top Insights This Week

Subscription Issues

Excessive Ads

Limited Free Features

Performance Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts