Many users face difficulties creating accounts, with the app often failing to send verification codes or not recognizing valid phone numbers. Approximately 20% of users report being unable to create an account, which is a critical barrier to using the app. This issue is exacerbated by the app's failure to provide clear error messages or solutions.

I can't create an account; the app won't send a verification code.

A significant number of users experience issues with payment processing, where the app either fails to process payments or does not reflect the payment on the meter. This affects around 25% of users, leading to parking tickets and frustration. The app's inability to reliably process payments undermines its core functionality.

Paid through the app, but the meter still showed expired, resulting in a ticket.

Users frequently report that the app is slow, crashes, or fails to load necessary information like parking zones. This affects approximately 30% of users, making the app unreliable for its intended purpose. The app's performance issues lead to wasted time and missed parking opportunities.

The app crashes constantly and won't load parking zones, making it unusable.

The app fails to send timely notifications about expiring parking sessions, which is a critical feature for avoiding tickets. About 15% of users mention this issue, which diminishes the app's utility and increases the risk of fines. Users expect reliable alerts to manage their parking time effectively.

The app didn't notify me when my parking was about to expire, leading to a ticket.