QuickBooks Workforce

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of QuickBooks Workforce's key feedback

Login Issues

A significant number of users report difficulties logging into the app, with some experiencing endless loops or being logged out unexpectedly. This issue affects approximately 15% of users, causing frustration and hindering access to essential features.

Every single time I try logging in it won’t let me.

Location Tracking Concerns

Users express concerns about the app's location tracking, which seems to operate even when not clocked in, raising privacy issues. This affects around 10% of users who are uncomfortable with the app's tracking practices.

The app tracks my phone constantly, even when not in use.

Sync and Data Loss

Many users experience problems with data syncing, leading to lost timesheets and inaccurate time tracking. This issue impacts about 12% of users, causing significant inconvenience and potential payroll discrepancies.

App keeps clocking me out multiple times a day and won't stay clocked into jobs.

App Glitches and Crashes

Frequent glitches and crashes are reported, with the app often failing to load information or perform basic functions. Approximately 20% of users are affected, leading to a frustrating user experience.

The app is slow and clunky and times out frequently.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Clockify

Clockify receives praise for its intuitive interface and free features, making it a popular choice for time tracking. However, users report issues with app crashes and connectivity problems, which can hinder its reliability.

#2 RUNNER UP

QuickBooks Workforce

QuickBooks Workforce is appreciated for its integration with QuickBooks and ease of use, but users frequently encounter bugs, syncing issues, and concerns about privacy due to GPS tracking. The app's performance has reportedly declined since Intuit's acquisition.

#3 Straggler

TSheets

TSheets is valued for its simplicity and customer support, with users finding it reliable for time tracking. However, since its rebranding to QuickBooks Time, some users have experienced increased glitches and dissatisfaction with updates.

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Nuggets

Major Highlights of the Week

Location Tracking Concerns

The app's location tracking is overly intrusive, accessing users' locations even when not clocked in, raising privacy concerns. Users are frustrated with the app's demand for constant GPS access, suspecting data misuse.

The app tracks my location all the time, even when I'm not clocked in, which feels like a privacy invasion.

Frequent login problems and sync errors disrupt user experience, causing frustration and inefficiency. Users report being unable to log in or sync data, leading to missed hours and payroll discrepancies.

I can't log in to see my paystub, and the app often fails to sync my hours correctly.

Battery Drain

The app significantly drains device battery, impacting usability and causing inconvenience. Users report excessive battery consumption, making the app impractical for daily use.

This app drains my phone's battery so quickly that I have to charge it multiple times a day.

Inaccurate Time Tracking

The app frequently fails to accurately track clock-in and clock-out times, leading to payroll errors. Users experience automatic clock-outs and missing timesheets, causing payroll discrepancies.

The app clocks me out randomly, and I have to manually fix my hours every day.

Customer Support Challenges

Users face difficulties accessing effective customer support, leading to unresolved issues and dissatisfaction. The lack of responsive support exacerbates user frustration with app functionality.

Customer support is unhelpful, and I can't get assistance with my app issues.

App Performance Glitches

Frequent app crashes and slow performance hinder user productivity and satisfaction. Users report the app being slow, unresponsive, and prone to crashing, affecting their ability to manage time and payroll.

The app crashes often and takes forever to load, making it hard to use for work.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Location Tracking Concerns

Battery Drain

The app significantly drains device battery, impacting usability and causing inconvenience. Users report excessive battery consumption, making the app impractical for daily use.

Inaccurate Time Tracking

The app frequently fails to accurately track clock-in and clock-out times, leading to payroll errors. Users experience automatic clock-outs and missing timesheets, causing payroll discrepancies.

Customer Support Challenges

Users face difficulties accessing effective customer support, leading to unresolved issues and dissatisfaction. The lack of responsive support exacerbates user frustration with app functionality.

App Performance Glitches

Quotes of the week

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The app is constantly glitching and not recording properly. It reverts back to old jobs, making it difficult to clock in for new ones. It's frustrating to use, and I wish it would work as intended.

grtxyz

I can't see my pay stubs or log in properly. The app keeps saying 'unable to display information' and it's very frustrating. I have to use a web browser to view anything.

A Google user

The app's location tracking is invasive, accessing my location even when I'm not clocked in. This is a huge privacy concern and makes me uncomfortable using it.

A Google user

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The quotes of the week

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The app is constantly glitching and not recording properly. It reverts back to old jobs, making it difficult to clock in for new ones. It's frustrating to use, and I wish it would work as intended.

Candice Wu

App Store

I can't see my pay stubs or log in properly. The app keeps saying 'unable to display information' and it's very frustrating. I have to use a web browser to view anything.

Kelly Williams

Google Play

The app's location tracking is invasive, accessing my location even when I'm not clocked in. This is a huge privacy concern and makes me uncomfortable using it.

Koray Okumus

Google Play

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User Experience Report

Report Date

QuickBooks Workforce

Top Insights This Week

Login Issues

Location Tracking Concerns

Sync and Data Loss

App Glitches and Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts