CamScanner - PDF Scanner App

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of CamScanner - PDF Scanner App's key feedback

Subscription Confusion

Many users are frustrated with unexpected charges and unclear subscription terms, leading to feelings of being misled. Approximately 15% of users report issues with unexpected billing or difficulty managing subscriptions.

I was charged for a full year despite only wanting a free trial.

Ad Overload

Users are overwhelmed by the excessive number of ads, which disrupt the app's usability and lead to a poor user experience. Around 10% of users express dissatisfaction with the intrusive advertising.

The app is unusable due to constant ads that block content.

Feature Downgrade

Long-time users are disappointed by the removal of previously free features, now locked behind a paywall, which diminishes the app's value. Approximately 8% of users mention frustration over losing access to features they once had.

Features I used to have for free are now part of a paid subscription.

Technical Glitches

Some users experience technical issues such as app crashes, document corruption, and poor scan quality, affecting their ability to use the app effectively. About 5% of users report encountering these technical problems.

The app crashes and corrupts my documents, making it unreliable for important tasks.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

CamScanner - PDF Scanner App

CamScanner receives high praise for its ease of use, reliability, and comprehensive features, making it a favorite among users for scanning and sharing documents. However, some users express frustration over the subscription model and unexpected charges, which can lead to financial stress.

#2 RUNNER UP

Adobe Scan

Adobe Scan is highly regarded for its seamless integration with Adobe's ecosystem, ease of use, and high-quality scans. Users appreciate its ability to quickly convert documents to PDFs, although some express dissatisfaction with the need for a subscription to access certain features.

#3 Straggler

Genius Scan

Genius Scan is praised for its user-friendly interface, reliability, and ability to produce high-quality scans without ads. Users find it particularly useful for organizing and sharing documents, though some have experienced issues with recent updates affecting functionality.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are unexpectedly charged for subscriptions they believed were free trials, leading to financial stress and dissatisfaction. This issue highlights a need for clearer communication regarding subscription terms and trial periods.

I was forced into a 3-day free trial, but was charged a yearly subscription without clear notification.

Ad Overload

Excessive advertisements disrupt user experience, making the app difficult to use and leading to frustration. This could drive users to seek alternative apps with fewer ads.

The app is now unusable due to ads that cover content and redirect to websites.

Feature Removal

Long-time users are frustrated by the removal of previously available features, which are now locked behind a subscription. This change erodes trust and loyalty among the app's early adopters.

I purchased the pro version, but features I paid for are now subscription-based.

File Corruption

Scanned PDFs are reportedly corrupted, causing compatibility issues with other software and leading to data loss. This poses a significant risk for users relying on the app for important documents.

Scans into PDFs are corrupted, causing my computer to shut down.

Customer Support Gaps

Users experience difficulty in reaching customer support for resolving billing and technical issues, leading to unresolved complaints and dissatisfaction. This indicates a need for improved support channels.

I reached out for a refund but received no response from customer support.

Unintended Purchases

Users report accidental subscriptions and unauthorized charges, often without an easy way to cancel or refund. This suggests a need for more intuitive subscription management and refund processes.

I accidentally subscribed and can't find a way to cancel or get a refund.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Ad Overload

Excessive advertisements disrupt user experience, making the app difficult to use and leading to frustration. This could drive users to seek alternative apps with fewer ads.

Feature Removal

Long-time users are frustrated by the removal of previously available features, which are now locked behind a subscription. This change erodes trust and loyalty among the app's early adopters.

File Corruption

Scanned PDFs are reportedly corrupted, causing compatibility issues with other software and leading to data loss. This poses a significant risk for users relying on the app for important documents.

Customer Support Gaps

Unintended Purchases

Users report accidental subscriptions and unauthorized charges, often without an easy way to cancel or refund. This suggests a need for more intuitive subscription management and refund processes.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app itself is fine, but I was charged for a subscription earlier than expected and customer service is unresponsive. I wouldn't recommend it unless you have disposable funds for unexpected charges.

Renee Ha

Week of June 16th, 2025

I used to love this app, but now it's full of ads and forces you to subscribe to use basic features. It's become unusable unless you pay.

A Google user

Week of June 16th, 2025

I was charged for a premium subscription without my consent, and now I can't get a refund. The app's aggressive subscription model is frustrating.

Hdoandoakd

Week of June 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I used to love this app, but now it's full of ads and forces you to subscribe to use basic features. It's become unusable unless you pay.

Kelly Williams

Google Play

I was charged for a premium subscription without my consent, and now I can't get a refund. The app's aggressive subscription model is frustrating.

Koray Okumus

Google Play

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User Experience Report

Report Date

CamScanner - PDF Scanner App

Top Insights This Week

Subscription Confusion

Ad Overload

Feature Downgrade

Technical Glitches

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts