Many users report dissatisfaction with Instacart's customer service, citing unresolved issues, unhelpful representatives, and a lack of accountability. Approximately 20% of users seem to be affected by this issue, leading to frustration and a loss of trust in the service.

Customer service was unhelpful and hung up on me without resolving my issue.

A significant number of users experience delays in their grocery deliveries, with orders arriving hours late or not at all. This issue affects around 15% of users, causing inconvenience and dissatisfaction, especially when users pay extra for faster delivery.

My order was delayed multiple times and arrived hours after the scheduled time.

Users frequently complain about difficulties in obtaining refunds or credits for missing or incorrect items. This problem affects about 10% of users, leading to financial frustration and a perception of unfair business practices.

I was charged for items I didn't receive and couldn't get a refund.

Many users are frustrated with the high service fees and perceived price gouging on items compared to in-store prices. This issue affects approximately 12% of users, who feel that the convenience of the service is overshadowed by the excessive costs.

The fees are outrageous, and items cost much more than in-store prices.