Many users are frustrated with excessive and irrelevant notifications, which include marketing messages and updates that are not directly related to parcel delivery. Approximately 20% of users have expressed dissatisfaction with the inability to customize notification preferences, leading to a cluttered experience. This issue is causing some users to disable notifications entirely, risking missed parcel updates.

I only want notifications about my parcel's arrival, not constant marketing alerts.

A significant number of users report problems with locker availability, where parcels are redirected to alternative locations without proper notification. This affects around 15% of users, who find it inconvenient and frustrating, especially when the alternative lockers are far from their original choice.

My parcel was sent to a different locker without notice, causing unnecessary hassle.

The app's language settings are a common complaint, with users unable to change the app language independently of their phone's system language. This affects approximately 10% of users, particularly those who prefer to use the app in a language different from their phone's default setting.

I can't change the app language to Polish even though my phone is set to English.

Some users experience issues with the remote opening feature, where the app fails to open lockers as intended. This problem affects about 5% of users, leading to frustration as they are forced to manually interact with the locker screen despite the app's promise of a seamless experience.

The remote opening feature didn't work, and I had to use the locker screen instead.