inDrive. Save on city rides

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of inDrive. Save on city rides's key feedback

High Fare Concerns

Many users express dissatisfaction with the high fares, with approximately 20% of reviews mentioning this issue. Users feel that the prices are not competitive compared to other ride-sharing apps, making it less appealing for regular use.

The rides are very expensive, and drivers often ask for too much, almost double the app's suggested price.

Driver Cancellations

Frequent ride cancellations by drivers are a significant pain point, affecting around 15% of users. This issue leads to frustration and wasted time, as drivers often cancel after accepting a ride, especially for short routes.

Many drivers just cancel their rides after receiving the calls, which is very frustrating and a waste of time.

App Performance Issues

Users report app performance issues, such as slow loading times and compatibility problems, impacting about 10% of users. These technical difficulties hinder the user experience, making it challenging to book rides efficiently.

The app is too slow, taking ages to load, and it's not my network because other apps work perfectly.

Driver Earnings

Drivers are concerned about low earnings due to high app commissions and low fares, with about 10% of reviews highlighting this issue. This dissatisfaction may lead to fewer drivers using the platform, affecting service availability.

The app's low fares and high commissions make it unsustainable for drivers, especially with rising fuel prices.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Uber

Uber receives high praise for its professional drivers, reliable service, and the convenience it offers. Users appreciate the safety and comfort of rides, although some have experienced issues with app functionality and unexpected fare changes.

#2 RUNNER UP

inDrive. Save on city rides

inDrive is appreciated for its affordability and flexibility in fare negotiation, with many users finding it a convenient and reliable service. However, some drivers express dissatisfaction with low fares and app functionality, leading to mixed feedback.

#3 Straggler

Lyft

Lyft is generally well-received for its friendly drivers and clean vehicles, with users appreciating the timely service. However, some users report issues with fare discrepancies and app reliability, leading to a mix of positive and negative experiences.

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Nuggets

Major Highlights of the Week

Driver Cancellations

Drivers frequently cancel rides after accepting them, causing frustration and delays for passengers. This issue is exacerbated by a lack of penalties or regulations to prevent such behavior.

Many drivers just cancel their rides after receiving the calls, which is very frustrating and a waste of time.

Price Discrepancies

There is a significant discrepancy between the app's suggested fares and what drivers are willing to accept, often leading to fare negotiations or ride cancellations. This inconsistency undermines the app's pricing model and user trust.

The app recommended a fare, but no driver accepted it until I increased the bid by 30%.

App Performance Issues

Users experience slow app performance and frequent crashes, particularly on older devices, which hinders the booking process and overall user experience. These technical issues are not being adequately addressed by updates.

The app is too slow, taking ages to load, and it's not my network because other apps work perfectly.

Driver Safety Concerns

Drivers report feeling unsupported by the app, with low fares and high commissions making it difficult to earn a sustainable income. The app's policies seem to favor passengers, leaving drivers dissatisfied.

The fares are too low, especially with rising petrol prices, and the app charges are high, reducing our earnings.

Inadequate Customer Support

The customer support team is perceived as unresponsive and ineffective, failing to resolve issues or provide timely assistance. This lack of support diminishes user confidence in the service.

Support does nothing when you face an issue; they just refresh your account without solving the problem.

Safety and Security Gaps

There are concerns about the safety and security features of the app, with reports of unverified drivers and a lack of real-time tracking. These gaps pose risks to passenger safety.

The app lacks real-time tracking and proper driver verification, making it unsafe compared to other apps.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Driver Cancellations

Drivers frequently cancel rides after accepting them, causing frustration and delays for passengers. This issue is exacerbated by a lack of penalties or regulations to prevent such behavior.

Price Discrepancies

App Performance Issues

Driver Safety Concerns

Inadequate Customer Support

The customer support team is perceived as unresponsive and ineffective, failing to resolve issues or provide timely assistance. This lack of support diminishes user confidence in the service.

Safety and Security Gaps

There are concerns about the safety and security features of the app, with reports of unverified drivers and a lack of real-time tracking. These gaps pose risks to passenger safety.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app allows passengers to reduce fares too much, which is unsustainable for drivers. This needs to be addressed to keep the business viable.

Suredicklol

Week of July 22nd, 2025

The app's latest update is confusing, with incorrect pickup locations and privacy issues. It needs urgent redesign to prevent user frustration.

smartasshat

Week of July 22nd, 2025

Drivers often cancel rides or demand higher fares, making the service unreliable. There should be stricter rules to ensure a better experience.

Umme Tasmi Sanju

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app allows passengers to reduce fares too much, which is unsustainable for drivers. This needs to be addressed to keep the business viable.

Candice Wu

App Store

The app's latest update is confusing, with incorrect pickup locations and privacy issues. It needs urgent redesign to prevent user frustration.

Kelly Williams

Google Play

Drivers often cancel rides or demand higher fares, making the service unreliable. There should be stricter rules to ensure a better experience.

Koray Okumus

Google Play

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User Experience Report

Report Date

inDrive. Save on city rides

Top Insights This Week

High Fare Concerns

Driver Cancellations

App Performance Issues

Driver Earnings

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts