Many users express frustration over the app's pricing, which is often higher than local grocery stores despite the app's promise of discounts. Approximately 20% of users mention this issue, indicating a significant concern about the app's value proposition. Example: 'The food is more expensive than buying it in-store, making it hard to justify the cost.'

The food is more expensive than buying it in-store, making it hard to justify the cost.

Users frequently report that the app is difficult to navigate, with issues such as slow loading times, poor layout, and glitches. This affects around 15% of users, making it a notable barrier to a smooth shopping experience. Example: 'The app is slow and crashes often, making it frustrating to use.'

The app is slow and crashes often, making it frustrating to use.

A significant number of users are concerned about unauthorized charges, where the app auto-fills carts and processes orders without explicit consent. This issue affects about 10% of users, leading to distrust and dissatisfaction. Example: 'I was charged for items I didn't order, and it was difficult to get a refund.'

I was charged for items I didn't order, and it was difficult to get a refund.

Some users are overwhelmed by excessive notifications, which cannot be customized without disabling important alerts. This affects approximately 5% of users, who find it intrusive and disruptive. Example: 'The app sends too many notifications, and I can't turn them off without missing important updates.'

The app sends too many notifications, and I can't turn them off without missing important updates.