Creati: Gen AI Content Creator

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Creati: Gen AI Content Creator's key feedback

Subscription Confusion

Many users are frustrated with the unclear subscription model, where they pay for a subscription but still face additional charges for certain features. Approximately 30% of users report feeling misled by the app's pricing structure.

I paid for a yearly subscription, but I still have to pay extra for features I thought were included.

Lack of Free Trial

Users are disappointed by the absence of a free trial, which prevents them from testing the app's capabilities before committing financially. This issue affects about 25% of users who are hesitant to pay without a trial.

I can't try any features without paying first, which makes me reluctant to subscribe.

Customer Support Issues

A significant number of users experience poor customer support, with no responses to their inquiries or issues. This affects around 20% of users who feel abandoned after encountering problems.

I contacted customer support multiple times but never received a response.

App Performance Problems

Users report frequent app crashes and slow performance, which hinders their ability to use the app effectively. Approximately 15% of users mention these technical issues as a major drawback.

The app crashes every time I try to upload a photo, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Prisma

Prisma is highly praised for its artistic filters and user-friendly interface, allowing users to transform photos into stunning artworks. However, some users express frustration over the introduction of premium features and subscription costs, which limit access to previously free filters.

#2 RUNNER UP

FaceApp

FaceApp receives positive feedback for its realistic photo editing capabilities and ease of use, making it a favorite among users for enhancing selfies. Despite its popularity, some users are disappointed with the removal of certain features and the necessity of a subscription for full access.

#3 Straggler

Creati: Gen AI Content Creator

Creati is appreciated for its ability to transform imperfect photos into professional-quality images with minimal effort. However, users express mixed feelings about the app's subscription model and the perceived high cost of accessing all features, leading to concerns about value for money.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are frustrated with unclear subscription terms, leading to unexpected charges and limited access to features despite paying for a full year. This lack of transparency in subscription details is causing dissatisfaction and trust issues.

I paid for a yearly subscription, but I can't use the app without paying more.

Customer Support Issues

There is a significant lack of responsive customer support, leaving users unable to resolve issues or get refunds. This absence of effective support is damaging user trust and satisfaction.

I contacted customer service multiple times and received no response.

Feature Limitations

Users are disappointed with the limited functionality available even after subscribing, as many features require additional payments. This paywall for essential features is leading to user dissatisfaction.

After subscribing, I still can't use most features without paying more.

Misleading Advertising

The app is perceived as misleading due to advertisements suggesting free trials, which are not available, leading to user frustration. This discrepancy between advertising and actual offerings is causing negative perceptions.

The app advertised a free trial, but everything requires payment.

App Performance Issues

Users report frequent app crashes and slow performance, hindering their ability to use the app effectively. These technical issues are contributing to a poor user experience.

The app crashes every time I try to upload a photo.

Quality Concerns

The quality of generated images and videos does not meet user expectations, with complaints about inaccuracies and poor rendering. This quality gap is leading to user dissatisfaction and requests for refunds.

The video quality is poor and not worth the subscription.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Customer Support Issues

There is a significant lack of responsive customer support, leaving users unable to resolve issues or get refunds. This absence of effective support is damaging user trust and satisfaction.

Feature Limitations

Misleading Advertising

App Performance Issues

Users report frequent app crashes and slow performance, hindering their ability to use the app effectively. These technical issues are contributing to a poor user experience.

Quality Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

I subscribed to the yearly plan, but when I went to create a video, they asked me to pay again. I have attempted numerous times to contact customer service, no replies. Their videos are great, but NO support at all. So now this company took my money- now I will call the State Attorney General to make a complaint. Stay away!!

CV7561

Week of May 15th, 2025

I never thought I’d be able to create marketing videos without a designer, but this app makes it so easy. The videos look fantastic—like something you’d see from a big-brand campaign. My sales have definitely gone up since I started using Creati AI for my Facebook and Instagram ads. It’s a total no-brainer for anyone looking to up their marketing game.

Dpdou

Week of May 15th, 2025

I paid for a subscription, but photo generator always takes too long and fails to produce a result.

A Google user

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I paid for a subscription, but photo generator always takes too long and fails to produce a result.

Koray Okumus

Google Play

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User Experience Report

Report Date

Creati: Gen AI Content Creator

Top Insights This Week

Subscription Confusion

Lack of Free Trial

Customer Support Issues

App Performance Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts