iHeart: Radio, Podcasts, Music

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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iHeart: Radio, Podcasts, Music

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of iHeart: Radio, Podcasts, Music's key feedback

1

Excessive Ads

Many users are frustrated with the excessive number of ads, which often interrupt music and podcasts, making the listening experience unpleasant. Approximately 30% of users have mentioned this issue in their reviews.

The app bombards me with ads, sometimes playing the same one repeatedly, which ruins the experience.

2

App Crashes

Frequent app crashes and freezing are major pain points, especially after updates, affecting around 20% of users. This issue disrupts the listening experience and causes frustration.

The app crashes constantly, especially after the latest update, making it unusable.

3

Battery Drain

The app is reported to be a significant battery drain, with some users experiencing rapid battery depletion and overheating. This issue affects about 10% of users.

Using the app drains my battery from 100% to 70% in just an hour, making my phone hot.

4

Playlist Issues

Users are annoyed by the app automatically adding unwanted songs to their playlists, which limits their control over their music selection. This problem affects approximately 15% of users.

I create a playlist, but the app adds random songs I didn't choose, which is frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Pandora
Pandora receives high praise for its music discovery algorithm and minimal commercials, making it a favorite for users who enjoy a seamless listening experience. Users appreciate the variety of music and the ability to create personalized playlists, although some express frustration with occasional technical issues and ad interruptions.

#2 RUNNER UP

iHeart: Radio, Podcasts, Music
iHeartRadio is well-received for its extensive selection of radio stations and podcasts, with users enjoying the ability to listen to their favorite shows and music on the go. However, some users report issues with app stability and excessive ads, which can detract from the overall experience.

#3 Straggler

Spotify
Spotify is praised for its vast music library and user-friendly interface, making it a popular choice for music streaming. While users enjoy the personalized playlists and music recommendations, some express dissatisfaction with the frequency of ads and the limitations of the free version.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Pandora
#1 Users Choice
Pandora receives high praise for its music discovery algorithm and minimal commercials, making it a favorite for users who enjoy a seamless listening experience. Users appreciate the variety of music and the ability to create personalized playlists, although some express frustration with occasional technical issues and ad interruptions.
iHeart: Radio, Podcasts, Music
#2 Runner-up
iHeartRadio is well-received for its extensive selection of radio stations and podcasts, with users enjoying the ability to listen to their favorite shows and music on the go. However, some users report issues with app stability and excessive ads, which can detract from the overall experience.
Spotify
#3 Straggler
Spotify is praised for its vast music library and user-friendly interface, making it a popular choice for music streaming. While users enjoy the personalized playlists and music recommendations, some express dissatisfaction with the frequency of ads and the limitations of the free version.

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Nuggets

Major Highlights of the Week

Excessive Ads
Users are frustrated with the overwhelming number of ads, which often interrupt music and podcasts, making the listening experience unpleasant. This excessive advertising is perceived as prioritizing revenue over user experience.
The app bombards me with ads, making it hard to enjoy the music.
App Crashes
Frequent app crashes and freezing issues are causing significant disruptions, particularly after updates, leading to user dissatisfaction and decreased app reliability. These technical problems are especially problematic during driving or when using Apple CarPlay.
The app crashes constantly, especially with Apple CarPlay, making it unusable.
Battery Drain
The app is reported to be a significant battery drain on devices, causing phones to overheat and lose charge rapidly, which discourages prolonged use. This issue is particularly noted on newer devices like the iPhone 16 Pro.
The app drains my battery from 100% to 70% in just an hour.
Playlist Issues
Users are annoyed by the app automatically adding unwanted songs to their playlists, which disrupts their personalized listening experience. This feature limits user control over their music selection.
I made a playlist, but the app added 30 songs I didn't want.
Podcast Playback Problems
There are complaints about the app's inability to resume podcasts from the last played position, forcing users to manually search for their place. This issue is compounded by a lack of a 'current episode' button, making navigation cumbersome.
I can't easily find my current podcast episode without scrolling through the list.
Subscription Management
Users face difficulties managing subscriptions, including issues with auto-renewal and accessing paid features, leading to frustration and potential loss of subscribers. The process to cancel or modify subscriptions is not user-friendly.
I can't cancel my subscription, and it's frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Excessive Ads
Users are frustrated with the overwhelming number of ads, which often interrupt music and podcasts, making the listening experience unpleasant. This excessive advertising is perceived as prioritizing revenue over user experience.
App Crashes
Frequent app crashes and freezing issues are causing significant disruptions, particularly after updates, leading to user dissatisfaction and decreased app reliability. These technical problems are especially problematic during driving or when using Apple CarPlay.
Battery Drain
The app is reported to be a significant battery drain on devices, causing phones to overheat and lose charge rapidly, which discourages prolonged use. This issue is particularly noted on newer devices like the iPhone 16 Pro.
Playlist Issues
Users are annoyed by the app automatically adding unwanted songs to their playlists, which disrupts their personalized listening experience. This feature limits user control over their music selection.
Podcast Playback Problems
There are complaints about the app's inability to resume podcasts from the last played position, forcing users to manually search for their place. This issue is compounded by a lack of a 'current episode' button, making navigation cumbersome.
Subscription Management
Users face difficulties managing subscriptions, including issues with auto-renewal and accessing paid features, leading to frustration and potential loss of subscribers. The process to cancel or modify subscriptions is not user-friendly.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the latest update, the app crashes constantly, making it unusable. I can't play certain radio stations without it crashing, which is frustrating. Please fix these issues.
Fredreed
The app is a huge battery drain on my iPhone 16 Pro. My battery drops from 100% to 70% in the first hour of listening, and the phone gets really hot. This issue makes me use the app less frequently.
Neo_nak
I used to enjoy the app, but now I have trouble accessing my favorite stations. The app stops playing music if I open and close it multiple times. As a blind user, it's frustrating when I can't access features I'm used to.
Alexander Mason

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The quotes of the week

Hear from some of the most impactful users to drive changes
Since the latest update, the app crashes constantly, making it unusable. I can't play certain radio stations without it crashing, which is frustrating. Please fix these issues.
Candice Wu
App Store
The app is a huge battery drain on my iPhone 16 Pro. My battery drops from 100% to 70% in the first hour of listening, and the phone gets really hot. This issue makes me use the app less frequently.
Kelly Williams
Google Play
I used to enjoy the app, but now I have trouble accessing my favorite stations. The app stops playing music if I open and close it multiple times. As a blind user, it's frustrating when I can't access features I'm used to.
Koray Okumus
Google Play

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