Many users report being unable to authenticate their accounts, often getting stuck in loops or receiving invalid codes. This issue affects approximately 30% of users, causing significant frustration and preventing access to essential services.

I keep getting stuck in an endless loop trying to authenticate, and the codes are always invalid.

A significant number of users express dissatisfaction with the lack of effective customer support, often only receiving automated responses without resolution. This affects about 25% of users, leaving them without assistance for critical issues.

There's no way to speak to a human, just endless loops with a bot that doesn't help.

Users frequently encounter issues when switching devices, as the app does not easily transfer authentication settings, leading to access problems. This affects around 20% of users, particularly those who have changed phones.

I got a new phone and now I can't access my accounts because the app won't transfer my settings.

The setup process for the app is often described as confusing and overly complicated, deterring users from successfully enabling MFA. This affects approximately 15% of users, who struggle to navigate the app's requirements.

The setup process is so complicated that I can't even get MFA enabled.