Many users express frustration over the app's subscription model, feeling that essential features are locked behind a paywall. Approximately 20% of users mention dissatisfaction with having to pay for features like logging urges or accessing support groups, which they believe should be free to truly support those struggling with addiction.

I can't afford the subscription, so I can't log my urges, which feels predatory for an app meant to help.

The app's age restrictions have caused discontent among younger users who feel excluded from a supportive community. Around 10% of users, particularly those under 18, express disappointment at being banned from the community tab, which they find crucial for support and connection.

I was banned for being underage, but this app was my support system for my self-harm addiction.

Users have reported problems with data recovery, especially after deleting and reinstalling the app. Approximately 5% of users are frustrated that they need a subscription to recover their data, which they feel should be a basic feature.

I can't recover my data without a subscription, which is frustrating and unnecessary.

Some users are unhappy that features they previously enjoyed for free are now behind a paywall. About 15% of users mention that features that kept them engaged with the app are now part of the paid subscription, which they find disappointing.

Everything that kept me with this app now costs money, which is disappointing.