Flip: Watch, Create, Shop

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Flip: Watch, Create, Shop's key feedback

Earnings Misleading

Many users feel misled by the app's promise of earning money through watching videos, as the rewards are often just discounts on purchases rather than actual cash. Approximately 30% of users express frustration over this issue. "I thought I could cash out my earnings, but it's just a discount on overpriced items."

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App Performance Issues

Users frequently report that the app is slow, laggy, and often crashes, making it difficult to use. This affects around 25% of users, who find the app's performance frustrating. "The app is so laggy that I can't even scroll through videos without it freezing."

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Payment and Cashout Problems

A significant number of users are unable to cash out their earnings due to limited payment options and unclear processes, affecting about 20% of users. "I can't cash out my earnings because the app doesn't support PayPal or CashApp."

Analyzing reviews data...

Account and Support Issues

Users report issues with account management, such as being unable to delete accounts or having accounts blocked without explanation, affecting approximately 15% of users. "My account was blocked without reason, and support hasn't responded to my inquiries."

Analyzing reviews data...

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Instagram

Instagram is praised for its user-friendly interface and ability to connect people globally, though some users report issues with account suspensions and technical glitches. Many appreciate its role in social networking and content sharing, but there are concerns about the handling of ads and privacy.

#2 RUNNER UP

Flip: Watch, Create, Shop

Flip receives mixed feedback; users appreciate the potential to earn money and the community aspect, but there are complaints about customer support, glitches, and issues with payments. Some users find the app engaging and rewarding, while others are frustrated by technical problems and lack of support.

#3 Straggler

Depop

Depop is valued for its unique marketplace and community feel, allowing users to buy and sell vintage and second-hand items. However, users frequently report technical issues, poor customer service, and problems with transactions, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Fake Earnings

Users are frustrated that the app misleads them into thinking they can earn real money from watching videos, but the earnings are only applicable as discounts on purchases within the app. This creates a perception of false advertising and diminishes trust in the platform.

I thought I could cash out my earnings, but it's just a discount on overpriced items.

Account Deactivation

There are complaints about accounts being deactivated without warning or explanation, especially when users attempt to cash out their earnings. This issue raises concerns about account security and the reliability of the platform's support system.

My account with over $2,000 was deleted without warning, and support is unresponsive.

Glitchy Performance

The app is frequently described as laggy and prone to freezing, which severely impacts user experience and engagement. This technical instability discourages continued use and undermines the app's potential as a reliable platform.

The app is so laggy that it's literally unusable on nearly every cell phone.

Misleading Ads

Advertisements for the app are perceived as misleading, promising cash rewards that are not delivered as expected. This discrepancy between marketing and actual user experience damages the app's credibility.

The ads make it seem like you can cash out your earnings, but that's not the case.

Limited Cashout Options

Users express dissatisfaction with the limited options for cashing out earnings, as the app does not support popular payment methods like PayPal or CashApp. This limitation restricts user flexibility and accessibility.

Please add an option to cash out to PayPal or CashApp, then I will change my rating.

Inadequate Customer Support

There are numerous reports of poor customer support, with users unable to resolve issues or receive timely assistance. This lack of effective support exacerbates user frustration and erodes trust in the platform.

Support has been unresponsive, and this is unacceptable for a platform trusted to manage funds.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Fake Earnings

Account Deactivation

Glitchy Performance

Misleading Ads

Limited Cashout Options

Inadequate Customer Support

Quotes of the week

Hear from some of the most impactful users to drive changes

I have been on social media for 13 years and never found a platform easier to use or easier to make income. The culture on this platform is great and it is growing fast. My biggest thing is you can make money from day one being as authentic as you want and learn how to create real content that connects and it’s like a paid internship.

Jayzphysique

Week of May 27th, 2025

So when I started flip it was great, people supported each other & were nice. My views were good, not great but good! But now after a couple months, people are bullying others, they are about themselves and my views went down to horrible. So flip stopped pushing my videos out.

Not being pushed out

Week of May 27th, 2025

I’ve been using this app for almost a month and I’ve been enjoying it. However, I wish this app had in-app editing since I’ve had to use CapCut and import and then post, but if there were editing tools within the app that’d be so much more helpful. Another improvement would be to allow cashing out to PayPal or Cashapp since I don’t have a bank account.

✨shru

Week of May 27th, 2025

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

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Flip: Watch, Create, Shop

Top Insights This Week

Earnings Misleading

App Performance Issues

Payment and Cashout Problems

Account and Support Issues

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts