Hulu

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hulu's key feedback

Excessive Ads

Many users are frustrated with the overwhelming number of ads, even on paid plans. Approximately 40% of users complain about frequent and lengthy ad breaks, which disrupt the viewing experience and make the service less enjoyable.

I pay for this subscription, yet I get 1:30 second ads every 1:30 seconds.

Connection Issues

Users frequently report connection problems, including app crashes and streaming interruptions. About 30% of users experience these issues, which persist despite having strong internet connections, leading to a frustrating viewing experience.

Constantly showing connection errors, even with 1gbps internet.

Login and Account Problems

A significant number of users face difficulties with logging in and staying logged in, often being logged out unexpectedly. This issue affects around 20% of users, causing inconvenience and disrupting their streaming sessions.

The app constantly logs you out saying an unexpected error occurred.

App Glitches and Bugs

The app is plagued with glitches, such as freezing, buffering, and audio-video sync issues. Approximately 25% of users report these technical problems, which detract from the overall user experience.

The app is always lagging and it doesn't matter how many updates I do, it never improves.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Netflix

Netflix receives praise for its diverse content library and user-friendly interface, though some users express frustration over frequent content removals and price increases. The platform is appreciated for its original series and movies, but there are complaints about the lack of certain features and the perceived greed of the company.

#2 RUNNER UP

Hulu

Hulu is appreciated for its variety of shows and movies, but users frequently criticize the app for technical issues, excessive ads, and high costs. While some users enjoy the content and find the service valuable, many are frustrated with the app's performance and the presence of ads even in paid plans.

#3 Straggler

Amazon Prime Video

Amazon Prime Video is valued for its content selection, but users are often frustrated by the presence of ads despite paying for a subscription. Technical issues and misleading information about content availability are common complaints, though some users appreciate the convenience of managing their accounts through the app.

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Nuggets

Major Highlights of the Week

Ad Overload

Users are overwhelmed by the frequency and length of ads, even on paid plans, which disrupts the viewing experience and diminishes the value of the service. This excessive advertising is causing frustration and leading some to consider canceling their subscriptions.

I pay for this subscription, yet I get 1:30 second ads every 1:30 seconds.

Frequent login problems, including being logged out unexpectedly and difficulties with password resets, are causing significant user frustration. These issues are compounded by the app's inability to remember user credentials, leading to repeated login attempts.

I keep getting logged out and forced to change my password.

Connection Errors

Persistent connection errors and streaming interruptions are reported across multiple devices, despite users having stable internet connections. These technical issues are leading to a poor user experience and dissatisfaction with the service.

The app is unreliable, I have not been able to log into the app for almost a week now.

Content Access Problems

Users are frustrated with the inability to access certain content despite having the necessary subscriptions, often due to misleading package options or regional restrictions. This is causing confusion and dissatisfaction with the service offerings.

Google search how to watch Once Upon a Time in Hollywood It says it's on Hulu I go to Hulu with my premium subscription waste the $25 for the subscription and I still can't watch the movie I wanted to watch.

App Instability

The app frequently crashes, freezes, and experiences playback issues, which disrupts the viewing experience and leads to user frustration. These technical problems are prevalent across different devices and platforms.

App is broken trash. Any 5 ☆ reviews you see are paid. I am unable to log into my account on this app, but the very same info on the computer works fine.

Profile Management

Users are experiencing issues with profile management, including problems with watchlists not updating correctly and content recommendations not aligning with user preferences. This is leading to a disjointed and frustrating user experience.

I have shows on 'my list' that I have watched - the whole series and they still show up on my list as having like over 100 to watch.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Connection Errors

Content Access Problems

App Instability

Profile Management

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is unreliable, I have not been able to log into the app for almost a week now. I have tried deleting and reinstalling the app. when it does work, it tends to randomly disconnect and freeze. The volume controls are off because you have to turn the volume up to watch shows, but when the ads come on, they are about twice as loud as the show you are watching.

A Google user

Week of July 24th, 2025

I pay for this subscription, yet I get 1:30 second ads every 1:30 seconds. I’ve counted it and it’s literally half ads and half show. I can’t believe I paid for this.

Djgucuebd

Week of July 24th, 2025

The Disney+, Hulu, ESPN bundle is broken. Spent hours on the phone with tech support who’ve been unable to fix it - I used to be able to access Disney+ and ESPN and it was just a Hulu issue, but now can’t even access Disney+ either. Tech support don’t know what they’re doing.

6193847-729

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I pay for this subscription, yet I get 1:30 second ads every 1:30 seconds. I’ve counted it and it’s literally half ads and half show. I can’t believe I paid for this.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Hulu

Top Insights This Week

Excessive Ads

Connection Issues

Login and Account Problems

App Glitches and Bugs

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts