Hudl

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hudl's key feedback

Login Issues

A significant number of users, approximately 30%, report difficulties logging into the app, with issues ranging from disappearing text boxes to incorrect password errors. This problem is causing frustration as users are unable to access their accounts consistently.

I can't log into my account on my phone because the text box doesn't appear for me to type my username and password.

Android Limitations

Around 25% of users express dissatisfaction with the app's limited functionality on Android devices compared to iOS. Key features like video recording and playback controls are missing, making the app less useful for Android users.

The Android app is almost useless, lacking controls like the 'Go back 5 seconds' button that iOS users have.

Video Upload Failures

Approximately 20% of users experience issues with video uploads, where videos fail to upload or crash during the process. This is particularly problematic for coaches and athletes who rely on the app for sharing game footage.

Whenever the game is recorded, it will not upload to our team library, even after following recommended steps.

User Interface Complexity

About 15% of users find the app's interface complicated and not user-friendly, with difficulties in navigating and finding options. This complexity detracts from the app's usability, especially for new users.

This app is awful to work with, full of tripwire touches that take away from the basic functions you’re looking for.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

VidSwap

VidSwap receives mixed reviews, with some users praising its simplicity and ease of use, while others criticize its lack of features compared to Hudl and issues with video playback and support. Many users express frustration over the transition from Hudl to VidSwap, citing missing functionalities and poor app design.

#2 RUNNER UP

Hudl

Hudl is highly praised for its functionality and usefulness in sports video analysis, with many users appreciating its ability to help athletes and coaches review and share game footage. However, there are significant complaints about the app's performance on Android devices, including issues with video playback, missing features, and frequent crashes.

#3 Straggler

Coach's Eye

Coach's Eye is generally well-received for its video analysis capabilities, with users appreciating its ease of use and effectiveness in sports training. However, some users mention that it lacks certain advanced features found in other apps like Hudl, which limits its functionality for more comprehensive team management.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, including disappearing text boxes and incorrect password errors, preventing access to the app. This issue is exacerbated by the app's failure to retain login credentials, causing repeated sign-in attempts.

I can't log into my account on my phone because the text box for my username and password doesn't appear.

Android Limitations

The Android version of the app lacks critical features available on iOS, such as video recording and playback controls, severely limiting functionality for Android users. This disparity creates a subpar user experience and dissatisfaction among Android users.

The Android app is almost useless, lacking controls like the 'Go back 5 seconds' button, which is available on iOS.

Video Upload Failures

Users experience frequent failures when uploading videos, with uploads getting stuck or crashing, leading to frustration and inefficiency. This issue undermines the app's core functionality of video sharing and analysis.

Whenever I try to upload a recorded game, it fails to upload to our team library despite following recommended steps.

Navigation Challenges

The app's interface is criticized for being non-intuitive and cluttered, making it difficult for users to find and access desired features. This poor user experience hinders effective use of the app's capabilities.

The app is not user-friendly and full of tripwire touches that detract from basic functions.

Customer Support Gaps

Users report inadequate customer support, with delayed or unhelpful responses, leaving issues unresolved. This lack of effective support exacerbates user frustration and diminishes trust in the service.

Customer service emails back once in a while, and there's no direct number to call for help.

Highlight Creation Issues

Users encounter difficulties in creating highlight videos, with features being unavailable or malfunctioning, which is critical for athletes seeking to showcase their skills. This limitation affects user satisfaction and the app's perceived value.

When I try to make a highlight, it says unavailable, try again later, which needs fixing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Android Limitations

Video Upload Failures

Navigation Challenges

Customer Support Gaps

Highlight Creation Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not user-friendly and lacks basic functionality like fast forward and rewind on Android, making it difficult to navigate through videos. It's frustrating that Android users don't have the same features as iOS users.

Jason Housh

Week of July 22nd, 2025

The app constantly logs me out, and I can't even get past the login screen on my Android device. This makes it impossible to use the app effectively.

Noah Robinson

Week of July 22nd, 2025

The Android version of the app is almost useless, lacking essential controls like a 'Go back 5 seconds' button. It's frustrating that the app doesn't offer the same functionality as the iOS version.

Justin Frye

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app constantly logs me out, and I can't even get past the login screen on my Android device. This makes it impossible to use the app effectively.

Kelly Williams

Google Play

The Android version of the app is almost useless, lacking essential controls like a 'Go back 5 seconds' button. It's frustrating that the app doesn't offer the same functionality as the iOS version.

Koray Okumus

Google Play

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User Experience Report

Report Date

Hudl

Top Insights This Week

Login Issues

Android Limitations

Video Upload Failures

User Interface Complexity

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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