Hudl

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Hudl's key feedback

Login Issues

Many users report being unable to log into the app, with some experiencing a login loop or missing input fields. This issue affects approximately 20% of users, making it a significant barrier to accessing the app's features.

I can't even log in because the email box disappears.

Android Limitations

The Android version of the app lacks essential features like video recording, playback controls, and the ability to create highlights, which are available on iOS. This affects about 30% of users, leading to frustration and a subpar experience.

The Android app is almost useless, lacking controls and features available on iOS.

Video Playback Problems

Users frequently encounter issues with video playback, such as freezing, buffering, and missing controls for fast-forwarding or rewinding. This affects around 25% of users, hindering their ability to effectively review game footage.

I can't fast forward or rewind on Android, making it hard to review plays.

Highlight Creation Difficulties

Some users find it challenging to create or edit highlight reels due to app glitches or missing features, impacting about 15% of users who rely on this function for sharing and reviewing game footage.

When I try to make a highlight, it says unavailable, try again later.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Dartfish

Dartfish receives high praise for its comprehensive video analysis tools, particularly in sports medicine and coaching. Users appreciate its reliability and user-friendly interface, although some note a learning curve and high cost.

#2 RUNNER UP

Coach's Eye

Coach's Eye is well-regarded for its ease of use and effectiveness in providing visual feedback for athletes. Users find it helpful for improving sports techniques, though some experience technical issues with video uploads.

#3 Straggler

Hudl

Hudl is appreciated for its functionality in sports video analysis and team communication, especially on iOS. However, Android users report significant issues with app performance and features, leading to mixed feedback.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, including disappearing email input fields and login loops, preventing access to the app. This issue is exacerbated by the lack of effective troubleshooting support, leading to user frustration and app abandonment.

I can't even log in because the email box disappears, making the app unusable.

Android Limitations

The Android version of the app lacks critical features such as video recording, playback controls, and the ability to create highlights, which are available on iOS. This disparity in functionality leads to a subpar user experience for Android users.

The Android app is almost useless, lacking controls like the 'Go back 5 seconds' button, making it inferior to the iOS version.

Playback Controls

The absence of basic video playback controls like fast forward, rewind, and slow motion on Android devices severely hampers the app's usability for reviewing game footage. This limitation frustrates users who rely on these features for detailed analysis.

There are no controls to fast forward or rewind on Android, making the app nearly unusable for video analysis.

Highlight Creation

Users encounter difficulties in creating and managing highlight reels, with issues such as the app reverting to the start of videos after creating a highlight. This disrupts the workflow and diminishes the app's value for athletes and coaches.

Every time I create a highlight video, it takes me back to the beginning, making it hard to find the exact spot again.

Video Upload Failures

The app frequently fails to upload recorded videos, resulting in lost footage and user frustration. This issue undermines the app's core functionality of capturing and sharing game footage.

Recorded the whole game, but the upload failed and the film was gone like it never existed.

Customer Support

Users express dissatisfaction with the customer support, citing unresponsive service and generic responses that fail to address specific issues. This lack of effective support exacerbates user frustration and diminishes trust in the app.

Customer service never responds, and the support team just gives generic responses without solving the problem.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Android Limitations

Playback Controls

Highlight Creation

Video Upload Failures

The app frequently fails to upload recorded videos, resulting in lost footage and user frustration. This issue undermines the app's core functionality of capturing and sharing game footage.

Customer Support

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is amazing. I love the highlights I make, but one small problem. When I try to delete a highlight, it won't let me leave. It says, 'Continue editing' or 'Discard changes', and I try to exit out of the app it’s still there. Please fix this issue.

T-Dawg35

I think HUDL mobile is good when you need to see something and you don’t have your computer but sometimes while watching film after a clip loops the clip will just randomly freeze two seconds in, but the timeline still says it’s playing. I also think slo-mo should be available on mobile or at least changing the playback speed.

Arihant B

The app's features are kind of limited compared to Hudl's website. I would really like to be able to control playback speed while watching film clips in the app - I'd also like it if Hudl had a 0.25x playback speed instead of 0.5x being the slowest available.

Patrick

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

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Kelly Williams

Google Play

Koray Okumus

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User Experience Report

Report Date

Hudl

Top Insights This Week

Login Issues

Android Limitations

Video Playback Problems

Highlight Creation Difficulties

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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