A significant number of users report that the app frequently freezes, especially after the latest update, making it unusable. This issue affects approximately 20% of users, causing frustration as they are unable to access their accounts or perform transactions.

The app has completely stopped working with the latest update, I can login and see the home page but it's completely unresponsive.

Many users are experiencing problems with the cheque deposit feature, which often crashes or fails to process the cheque images correctly. This issue affects around 15% of users, particularly those using Android devices, and is causing inconvenience as local branches are closing.

Trying to deposit a cheque through the App, won't accept any pictures I take of the cheque, so frustrating!

The recent app update has made navigation more complex and less intuitive, with users finding it difficult to locate features that were previously easy to access. This affects about 10% of users, who are considering switching banks due to the increased difficulty in managing their accounts.

The new update is horrible, a complete step backwards in ease of use and functionality.

Some users report that they are no longer receiving notifications for transactions, which is crucial for keeping track of their finances. This issue affects approximately 5% of users and has led to dissatisfaction with the app's reliability.

Since the recent update to the app I'm not receiving transaction notifications despite all settings being switched on.