A significant number of users, approximately 15%, are unable to access the app due to a restriction that requires developer mode to be disabled. This is particularly problematic for developers who need this mode for their work, leading to frustration and potential loss of customers. "I can't use the app because it forces me to disable developer mode, which I need for my job."

Around 10% of users report that the cheque deposit feature is unreliable, often crashing or failing to capture images correctly. This is especially inconvenient as many branches have closed, making mobile deposits essential. "Trying to deposit a cheque through the app is frustrating; it keeps crashing and won't accept the pictures."

Approximately 8% of users are frustrated by the app's requirement to provide reasons for transactions, which they find intrusive and unnecessary. This has led to dissatisfaction and consideration of switching banks. "I don't like being asked why I'm transferring my money; it's none of their business."

About 12% of users experience frequent app freezing and crashing, particularly after updates, which prevents them from accessing their accounts and performing transactions. This has caused significant inconvenience and frustration. "The app freezes after login, making it impossible to use; I've had to reinstall it multiple times."