Houzz

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Houzz's key feedback

App Crashes

A significant number of users report that the app frequently crashes or fails to load, making it nearly unusable. This issue affects approximately 20% of users, based on the reviews mentioning crashes and loading problems.

The app crashes every time I try to open it, making it impossible to use.

Account and Login Issues

Users experience difficulties with account management, including endless sign-in loops and problems with password resets. This affects around 15% of users, as indicated by multiple reviews mentioning login frustrations.

I can't log in because the app keeps sending me in a loop with expired email links.

Excessive Spam

Many users complain about receiving excessive spam emails after signing up, even after attempting to unsubscribe. This issue seems to affect about 10% of users, based on the frequency of spam-related complaints.

I unsubscribed multiple times, but I still get spam emails from Houzz.

Misleading Features

Users feel misled by the app's description, expecting design tools that are not available, such as the 'View in My Room' feature. This affects approximately 10% of users, who express disappointment in the app's actual offerings.

I downloaded the app for the AR feature, but it doesn't exist as advertised.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Houzz

Houzz receives overwhelmingly positive feedback for its extensive collection of home design ideas, user-friendly interface, and helpful features like the 'View in My Room 3D'. Users appreciate the inspiration and practical tools it offers for home improvement projects, although a few users report technical issues and customer service concerns.

#2 RUNNER UP

Thumbtack

Thumbtack is praised for connecting users with reliable professionals for various home services, with many users finding it easy to use and effective for hiring. However, some users express dissatisfaction with the app's pricing structure and the quality of some service providers.

#3 Straggler

Pinterest is loved for its vast array of creative ideas and easy search functionality, making it a favorite for inspiration. However, recent updates have led to user frustration due to an increase in ads and AI-generated content, which detracts from the user experience.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes and freezes, making it unusable for many users. Despite reinstalling and updating, the issue persists, leading to frustration and abandonment.

The app crashes every time I try to open it, making it impossible to use.

Users experience an endless loop when trying to reset passwords or log in, often resulting in the creation of multiple accounts. This issue is exacerbated by the app's failure to recognize valid login credentials.

I can't log in because the app keeps sending me in circles with expired email links.

Spam Emails

Users are inundated with spam emails after signing up, and attempts to unsubscribe are ineffective. This aggressive marketing approach leads to dissatisfaction and distrust.

Despite unsubscribing multiple times, I continue to receive spam emails from Houzz.

Misleading Features

The app's advertised features, such as 'View in My Room 3D,' are either non-functional or difficult to find, leading to user disappointment. This discrepancy between marketing and actual functionality damages user trust.

I downloaded the app for the AR feature, but it doesn't exist as advertised.

Data Privacy Concerns

Users are concerned about excessive personal information requests and potential data breaches. The app's requirement for personal details before use raises privacy issues.

I refuse to provide my personal information just to try out the app.

Poor Customer Service

Customer service is unresponsive and unhelpful, particularly regarding subscription cancellations and refunds. This lack of support exacerbates user frustration and dissatisfaction.

I've been trying to cancel my subscription, but customer service is unresponsive and unhelpful.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

The app frequently crashes and freezes, making it unusable for many users. Despite reinstalling and updating, the issue persists, leading to frustration and abandonment.

Spam Emails

Users are inundated with spam emails after signing up, and attempts to unsubscribe are ineffective. This aggressive marketing approach leads to dissatisfaction and distrust.

Misleading Features

Data Privacy Concerns

Users are concerned about excessive personal information requests and potential data breaches. The app's requirement for personal details before use raises privacy issues.

Poor Customer Service

Customer service is unresponsive and unhelpful, particularly regarding subscription cancellations and refunds. This lack of support exacerbates user frustration and dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly crashing and freezing up, making it unusable despite reinstalling. Houzz acknowledged the issue, but it remains unresolved.

Glenn1217

I used to love Houzz for finding designers and products, but now the app won't even load when I need it for bathroom design ideas.

lwalker777us

The app's interface is difficult to navigate, and it feels like a marketplace rather than a design tool. It's not user-friendly for those looking to design their own spaces.

Ml36991

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly crashing and freezing up, making it unusable despite reinstalling. Houzz acknowledged the issue, but it remains unresolved.

Candice Wu

App Store

I used to love Houzz for finding designers and products, but now the app won't even load when I need it for bathroom design ideas.

Kelly Williams

Google Play

The app's interface is difficult to navigate, and it feels like a marketplace rather than a design tool. It's not user-friendly for those looking to design their own spaces.

Koray Okumus

Google Play

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User Experience Report

Report Date

Houzz

Top Insights This Week

App Crashes

Account and Login Issues

Excessive Spam

Misleading Features

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts