A significant number of users report dissatisfaction with Hopper's customer service, citing unhelpful responses and difficulty in resolving issues. Approximately 15% of users seem to be affected by this problem, leading to frustration and a lack of trust in the service. Example: 'Customer service was unhelpful and failed to resolve my issue, leaving me frustrated and without a solution.'

Customer service was unhelpful and failed to resolve my issue, leaving me frustrated and without a solution.

Many users have experienced discrepancies between advertised prices and final charges, with some reporting unexpected increases during the booking process. This issue affects around 10% of users, causing them to feel misled and overcharged. Example: 'The price increased significantly at checkout, which was not what was initially advertised.'

The price increased significantly at checkout, which was not what was initially advertised.

A number of users have faced issues with booking confirmations, where reservations were not honored or did not exist upon arrival. This affects about 8% of users, leading to inconvenience and additional costs. Example: 'My hotel reservation was not recognized upon arrival, despite having a confirmation from Hopper.'

My hotel reservation was not recognized upon arrival, despite having a confirmation from Hopper.

Users have reported problems with Hopper's referral program, where promised rewards were not delivered despite meeting the requirements. Approximately 5% of users have expressed dissatisfaction with this aspect, feeling deceived by the program. Example: 'I referred friends as required but never received the promised rewards, which feels like a scam.'

I referred friends as required but never received the promised rewards, which feels like a scam.