hOn

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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hOn

Top Insights This Week

Week of July 17th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of hOn's key feedback

1

Connectivity Issues

Many users experience connectivity problems, particularly after changing internet settings or updates, affecting approximately 15% of users. These issues prevent the app from connecting to devices, even when network requirements are met.

After changing my internet, the app no longer connects to my washing machine despite meeting all network requirements.

2

Slow Performance

The app's slow loading times and response delays are a common complaint, affecting around 20% of users. This sluggishness impacts the user experience, especially when trying to control appliances quickly.

The app takes a long time to load and respond, making it frustrating to use for quick adjustments.

3

Update Problems

Frequent updates often introduce new issues or fail to resolve existing ones, affecting about 10% of users. These updates can disrupt functionality, such as scheduled operations or program settings.

After the latest update, the app became unusable, with many options for the air conditioner no longer available.

4

Scheduling Errors

Users report issues with scheduling features, such as timers not saving or executing correctly, impacting approximately 12% of users. This is particularly problematic for those relying on scheduled operations for convenience.

The app fails to execute the scheduled shutdown for my air conditioner, which is crucial for nighttime use.

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Nuggets

Major Highlights of the Week

Disappearing Features
The app's feature to turn on/off wine cellar lights was removed in favor of a non-functional human sensor detection, causing user frustration. This change has led to dissatisfaction as the new feature does not work on certain models.
The option to control wine cellar lights disappeared, replaced by a non-working human sensor feature.
Connectivity Issues
Users experience connectivity problems with appliances after changing internet providers, despite following app requirements like using 2.4GHz Wi-Fi. This issue prevents the app from connecting to devices, rendering remote control features unusable.
After changing internet, the app no longer connects to my washing machine despite using 2.4GHz Wi-Fi.
Update Regression
Recent app updates have introduced significant bugs, such as the inability to set air conditioner timers and incorrect program settings, leading to user dissatisfaction. These regressions have made previously functional features unreliable.
After the update, air conditioner timers no longer work, and settings are incorrect.
Notification Failures
The app fails to send notifications for completed appliance cycles, disrupting user routines and remote management capabilities. This issue has persisted despite attempts to troubleshoot by changing network settings.
I no longer receive notifications for completed washing cycles, affecting my ability to manage laundry remotely.
Slow Performance
The app suffers from slow loading times and crashes, particularly when managing air conditioners, which frustrates users and hinders usability. This performance issue is exacerbated by the app's inability to retain settings, requiring frequent reconfiguration.
The app is slow and crashes often, especially when controlling air conditioners, requiring constant reconfiguration.
Inconsistent Programming
Programming features for appliances, such as washing machines and air conditioners, are unreliable, with settings not being saved or executed as intended. This inconsistency forces users to rely on manual controls, reducing the app's convenience.
Programming the washing machine doesn't save settings, forcing me to use manual controls.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Disappearing Features
The app's feature to turn on/off wine cellar lights was removed in favor of a non-functional human sensor detection, causing user frustration. This change has led to dissatisfaction as the new feature does not work on certain models.
Connectivity Issues
Users experience connectivity problems with appliances after changing internet providers, despite following app requirements like using 2.4GHz Wi-Fi. This issue prevents the app from connecting to devices, rendering remote control features unusable.
Update Regression
Recent app updates have introduced significant bugs, such as the inability to set air conditioner timers and incorrect program settings, leading to user dissatisfaction. These regressions have made previously functional features unreliable.
Notification Failures
The app fails to send notifications for completed appliance cycles, disrupting user routines and remote management capabilities. This issue has persisted despite attempts to troubleshoot by changing network settings.
Slow Performance
The app suffers from slow loading times and crashes, particularly when managing air conditioners, which frustrates users and hinders usability. This performance issue is exacerbated by the app's inability to retain settings, requiring frequent reconfiguration.
Inconsistent Programming
Programming features for appliances, such as washing machines and air conditioners, are unreliable, with settings not being saved or executed as intended. This inconsistency forces users to rely on manual controls, reducing the app's convenience.

Quotes of the week

Hear from some of the most impactful users to drive changes

After the recent app update, the washing programs no longer work. I can't exclude the drying function, forcing me to use only manual programs. I hope this issue is resolved soon.
Lor0208
Week of July 17th, 2025
The app is very slow in loading air conditioners, and the programming mode often has bugs that prevent it from saving schedules.
Beps1990
Week of July 17th, 2025
I've been using this app for three years, and with every update, a new problem arises. The app is slow, crashes, and the support is unhelpful.
Luke0878
Week of July 17th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
After the recent app update, the washing programs no longer work. I can't exclude the drying function, forcing me to use only manual programs. I hope this issue is resolved soon.
Candice Wu
App Store
The app is very slow in loading air conditioners, and the programming mode often has bugs that prevent it from saving schedules.
Kelly Williams
Google Play
I've been using this app for three years, and with every update, a new problem arises. The app is slow, crashes, and the support is unhelpful.
Koray Okumus
Google Play

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