Homes.com Real Estate Search

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of Homes.com Real Estate Search's key feedback

Login Issues

A significant number of users report persistent problems with logging in, which prevents them from accessing saved properties and other features. Approximately 20% of users seem to be affected by this issue, leading to frustration and app abandonment.

The app keeps logging me out and won't let me sign back in, forcing me to uninstall and reinstall.

Filter Functionality

Users frequently mention that the app's filters do not work as expected, often showing irrelevant listings or failing to apply selected criteria. This issue affects about 15% of users, making it difficult for them to find suitable properties.

The search filters don't work; I set it for houses only, but it shows apartments and condos.

Outdated Listings

Many users complain about outdated property listings, with homes that are no longer available still appearing in searches. This affects around 10% of users, leading to wasted time and effort.

The app shows homes that have been sold for months, making it unreliable.

Privacy Concerns

A portion of users express concerns about privacy, particularly regarding the display of personal information without consent. This issue affects about 5% of users, causing distrust and potential legal concerns.

The app displays homeowner data publicly without consent, and they refuse to delete it when requested.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zillow

Zillow receives mixed feedback, with users appreciating its comprehensive listings and user-friendly interface, but many express frustration over frequent app crashes, outdated listings, and aggressive marketing tactics.

#2 RUNNER UP

Homes.com Real Estate Search

Homes.com Real Estate Search has a mix of positive and negative feedback. Users appreciate its detailed neighborhood information and collaboration tools, but many report technical issues such as app crashes and outdated listings.

#3 Straggler

Redfin Real Estate

Redfin is praised for its user-friendly interface and detailed property information, but users are frustrated with recent updates that have removed useful features and introduced bugs, making the app less reliable.

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Nuggets

Major Highlights of the Week

Users face persistent login problems, with the app frequently logging them out and failing to allow re-entry without reinstalling. This disrupts user engagement and retention, as they cannot access saved searches or favorite listings.

I keep getting logged out and can't log back in unless I uninstall and reinstall the app.

Filter Limitations

The app's filtering system is inadequate, failing to exclude unwanted listings like HOAs or rentals when searching for homes to buy. This results in a frustrating user experience as irrelevant properties clutter search results.

HOA properties keep showing up when I select 'No HOA', making the filter useless.

Inaccurate Listings

Listings are often outdated or incorrect, showing properties as available when they are not, which misleads users and wastes their time. This undermines trust in the app's data accuracy and reliability.

The app shows homes that have been sold for months as still available.

Privacy Concerns

The app displays sensitive homeowner information without consent, raising significant privacy issues. This practice could lead to legal challenges and damages the brand's reputation.

Spam and Ads

After signing up, users report receiving excessive spam from advertisers, which diminishes the app's credibility and user satisfaction. This issue highlights a need for better data protection and user privacy measures.

After signing up, I received a large amount of spam from advertisers.

App Performance

The app frequently crashes or fails to load listings, leading to a poor user experience. This technical instability discourages continued use and drives users to competitor platforms.

The app crashes every time I try to search for homes, making it unusable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Filter Limitations

Inaccurate Listings

Privacy Concerns

The app displays sensitive homeowner information without consent, raising significant privacy issues. This practice could lead to legal challenges and damages the brand's reputation.

Spam and Ads

App Performance

The app frequently crashes or fails to load listings, leading to a poor user experience. This technical instability discourages continued use and drives users to competitor platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app keeps logging me out and won't let me sign back in unless I uninstall and reinstall it. This has been happening frequently, making it frustrating to use while actively searching for a home.

Jessyka Yaniglos

The search filters don't work properly. I set my filter for houses only, but it shows me townhomes and condos instead. This makes it difficult to find what I'm actually looking for.

potah toes

I like the app when it works, but it crashes when I try to save homes as favorites. I have to reinstall it to log in and access my lists, which is inconvenient.

Alexis Helmick

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The quotes of the week

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The app keeps logging me out and won't let me sign back in unless I uninstall and reinstall it. This has been happening frequently, making it frustrating to use while actively searching for a home.

Candice Wu

App Store

The search filters don't work properly. I set my filter for houses only, but it shows me townhomes and condos instead. This makes it difficult to find what I'm actually looking for.

Kelly Williams

Google Play

I like the app when it works, but it crashes when I try to save homes as favorites. I have to reinstall it to log in and access my lists, which is inconvenient.

Koray Okumus

Google Play

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User Experience Report

Report Date

Homes.com Real Estate Search

Top Insights This Week

Login Issues

Filter Functionality

Outdated Listings

Privacy Concerns

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts