Homes.com Real Estate Search

User Experience Report

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Homes.com Real Estate Search

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Homes.com Real Estate Search's key feedback

1

Login Issues

A significant number of users (approximately 20%) report being unable to log into their accounts, which prevents them from saving searches or accessing favorited properties. This issue persists despite attempts to reinstall the app or reset passwords.

I can't log in to save my favorites, and reinstalling the app doesn't help.

2

Outdated Listings

Many users (around 15%) are frustrated with outdated property listings, including homes that have been sold or rented long ago but still appear as available. This leads to wasted time and effort in contacting agents for unavailable properties.

The app shows homes that were sold months ago, making it unreliable.

3

Privacy Concerns

A notable portion of users (about 10%) express concerns over privacy, as the app displays personal information such as homeowner names and loan details without consent, which they find invasive and risky.

The app shows my personal information and loan details without my consent, which is a huge privacy breach.

4

Filter Functionality

Approximately 12% of users are dissatisfied with the app's filter options, which either do not work as intended or lack essential features, leading to irrelevant search results and a poor user experience.

The filters don't work properly, showing me condos when I only want houses.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Zillow
Zillow receives mixed feedback, with users appreciating its comprehensive property listings and user-friendly interface. However, many users report issues with messaging features, outdated listings, and inaccurate filters, leading to frustration.

#2 RUNNER UP

Homes.com Real Estate Search
Homes.com Real Estate Search has a mix of positive and negative feedback. Users appreciate its ease of use and helpful features like the map locator, but many report technical issues such as app crashes, outdated listings, and problems with search filters.

#3 Straggler

Redfin Real Estate
Redfin is praised for its up-to-date listings and user-friendly interface, but users express dissatisfaction with technical glitches, slow performance, and issues with saved searches and notifications, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Zillow
#1 Users Choice
Zillow receives mixed feedback, with users appreciating its comprehensive property listings and user-friendly interface. However, many users report issues with messaging features, outdated listings, and inaccurate filters, leading to frustration.
Homes.com Real Estate Search
#2 Runner-up
Homes.com Real Estate Search has a mix of positive and negative feedback. Users appreciate its ease of use and helpful features like the map locator, but many report technical issues such as app crashes, outdated listings, and problems with search filters.
Redfin Real Estate
#3 Straggler
Redfin is praised for its up-to-date listings and user-friendly interface, but users express dissatisfaction with technical glitches, slow performance, and issues with saved searches and notifications, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Privacy Concerns
Users are alarmed by the app displaying personal information such as full names, addresses, and loan details without consent, posing a significant privacy risk. This lack of control over personal data is causing distress and distrust among users.
The app lists my full name and address with loan details, which is a huge privacy breach.
Login Issues
Frequent login problems are frustrating users, with many unable to sign in or stay logged in, leading to lost favorites and an inability to save searches. This technical glitch is severely impacting user engagement and satisfaction.
I can't log in to save my favorites, and it keeps logging me out.
Outdated Listings
The app frequently displays outdated property listings, including homes that have been sold or rented months ago, wasting users' time and diminishing the app's reliability. This issue undermines the app's core functionality of providing current real estate data.
I see rental homes that were rented 39+ days ago, wasting my time.
Filter Limitations
Users are frustrated by the app's inadequate filtering options, such as the inability to exclude certain property types or features, which complicates the search process. This limitation hinders users from efficiently finding properties that meet their specific needs.
I can't filter out properties without a yard, which is frustrating.
Notification Overload
The app's notification system is overwhelming users with unwanted alerts, and there is no clear way to manage or disable them, leading to user dissatisfaction. This issue is causing users to consider uninstalling the app due to the constant interruptions.
I can't turn off notifications for searches I'm no longer interested in.
App Performance
Users report that the app is slow, crashes frequently, and has a confusing user interface, making it difficult to navigate and use effectively. These performance issues are leading to a poor user experience and driving users to seek alternative apps.
The app is slow and crashes often, making it hard to use.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Privacy Concerns
Users are alarmed by the app displaying personal information such as full names, addresses, and loan details without consent, posing a significant privacy risk. This lack of control over personal data is causing distress and distrust among users.
Login Issues
Frequent login problems are frustrating users, with many unable to sign in or stay logged in, leading to lost favorites and an inability to save searches. This technical glitch is severely impacting user engagement and satisfaction.
Outdated Listings
The app frequently displays outdated property listings, including homes that have been sold or rented months ago, wasting users' time and diminishing the app's reliability. This issue undermines the app's core functionality of providing current real estate data.
Filter Limitations
Users are frustrated by the app's inadequate filtering options, such as the inability to exclude certain property types or features, which complicates the search process. This limitation hinders users from efficiently finding properties that meet their specific needs.
Notification Overload
The app's notification system is overwhelming users with unwanted alerts, and there is no clear way to manage or disable them, leading to user dissatisfaction. This issue is causing users to consider uninstalling the app due to the constant interruptions.
App Performance
Users report that the app is slow, crashes frequently, and has a confusing user interface, making it difficult to navigate and use effectively. These performance issues are leading to a poor user experience and driving users to seek alternative apps.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is beautifully done, but it still shows contingent homes even if I just check 'for sale' or 'coming soon.' Contingent homes should be under the pending option and not show up unless checked!
SpicyTea18
Week of July 24th, 2025
I like how I can filter my searches to be more specific; I don’t like how I can’t seem to turn off notifications for a search I’m no longer interested in and unsaved or delete the notifications within the app. If it keeps sending and saving homes I don’t want I will probably delete.
Daphmom
Week of July 24th, 2025
I went through the painstaking effort of removing all images and information of my home after it sold in 2021. I have now found not only my full name and address listed but all the pictures and even newly AI-furnished ones and full details of all the loan amounts left. I sent an email requesting the removal and they claim to not be able to do so. This company is number 1 in invasion of privacy and putting you at risk.
stick2facts
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is beautifully done, but it still shows contingent homes even if I just check 'for sale' or 'coming soon.' Contingent homes should be under the pending option and not show up unless checked!
Candice Wu
App Store
I like how I can filter my searches to be more specific; I don’t like how I can’t seem to turn off notifications for a search I’m no longer interested in and unsaved or delete the notifications within the app. If it keeps sending and saving homes I don’t want I will probably delete.
Kelly Williams
Google Play
I went through the painstaking effort of removing all images and information of my home after it sold in 2021. I have now found not only my full name and address listed but all the pictures and even newly AI-furnished ones and full details of all the loan amounts left. I sent an email requesting the removal and they claim to not be able to do so. This company is number 1 in invasion of privacy and putting you at risk.
Koray Okumus
Google Play

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