Home Connect App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Home Connect App

Top Insights This Week

Week of July 17th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Home Connect App's key feedback

1

Connection Instability

Many users report frequent disconnections between the app and their smart appliances, causing frustration and requiring multiple reconnections. Approximately 30% of users seem to be affected by this issue.

The app often loses connection with my Siemens appliances, requiring several attempts to reconnect.

2

App Crashes

The app frequently crashes or freezes, especially when users try to perform actions quickly, leading to a poor user experience. This issue affects about 25% of users.

The app crashes whenever I try to use it quickly, making it unreliable.

3

Removed Features

Users are frustrated by the removal of useful features like the tab counter without prior notice, which impacts their ability to manage supplies effectively. Around 20% of users have expressed dissatisfaction with this change.

The removal of the tab counter has made it difficult to track dishwasher supplies.

4

Update Issues

Frequent updates lead to changes in functionality and require users to relearn the app, causing inconvenience and confusion. Approximately 15% of users have mentioned problems related to updates.

After each update, I have to relearn the app as functions change significantly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Home Connect App
The Home Connect App receives mixed feedback, with users praising its accessibility features and ease of use for some, while others criticize frequent connectivity issues and the removal of useful features like the tab counter. Users express frustration over the app's stability and the need for frequent reinstallation to maintain device connections.

#2 RUNNER UP

Amazon Alexa
Amazon Alexa faces significant criticism for its complex and unintuitive interface, frequent connectivity issues, and the removal of useful features. Users are frustrated with the app's unreliability and the cumbersome process of managing smart devices, leading to a poor user experience.

#3 Straggler

Google Home
Google Home is criticized for frequent crashes, connectivity issues, and a lack of support for certain devices. Users are frustrated with the app's instability and the difficulty in managing smart home devices, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Home Connect App
#1 Users Choice
The Home Connect App receives mixed feedback, with users praising its accessibility features and ease of use for some, while others criticize frequent connectivity issues and the removal of useful features like the tab counter. Users express frustration over the app's stability and the need for frequent reinstallation to maintain device connections.
Amazon Alexa
#2 Runner-up
Amazon Alexa faces significant criticism for its complex and unintuitive interface, frequent connectivity issues, and the removal of useful features. Users are frustrated with the app's unreliability and the cumbersome process of managing smart devices, leading to a poor user experience.
Google Home
#3 Straggler
Google Home is criticized for frequent crashes, connectivity issues, and a lack of support for certain devices. Users are frustrated with the app's instability and the difficulty in managing smart home devices, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes, especially when users attempt to connect multiple devices or perform actions quickly, leading to a frustrating user experience. This instability requires users to repeatedly restart the app, hindering seamless device management.
The app crashes whenever I try to connect my Siemens oven and steam drawer, making it unusable.
Connection Issues
Devices often lose connection with the app, requiring users to delete and re-add devices, which is time-consuming and frustrating. This issue persists despite stable Wi-Fi setups, indicating a need for improved connectivity protocols.
My Siemens appliances sporadically disconnect from the app, forcing me to reconfigure them multiple times.
Feature Removal
The removal of the tab counter feature has caused inconvenience, as users relied on it to manage dishwasher supplies. This decision, made without user consultation, has led to dissatisfaction and requests for its reinstatement.
The tab counter was removed without notice, and now I almost ran out of dishwasher tabs.
Update Disruptions
App updates often lead to significant changes in functionality and interface, causing confusion and requiring users to relearn navigation. These updates sometimes remove essential features, impacting user satisfaction and app usability.
After an update, I had to relearn the app's interface, and some features were inexplicably removed.
Manual Activation
The requirement for manual activation of remote start features is seen as cumbersome and unnecessary, reducing the app's convenience. Users expect seamless remote control without additional manual steps.
I find it frustrating that I must manually activate the remote start for my dishwasher each time.
Account Requirement
The necessity to create an account for app usage is viewed as an unnecessary barrier, especially for users who prefer privacy or minimal setup. This requirement can deter users from fully utilizing the app's capabilities.
I don't understand why I need to create an account just to connect my washing machine.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes, especially when users attempt to connect multiple devices or perform actions quickly, leading to a frustrating user experience. This instability requires users to repeatedly restart the app, hindering seamless device management.
Connection Issues
Devices often lose connection with the app, requiring users to delete and re-add devices, which is time-consuming and frustrating. This issue persists despite stable Wi-Fi setups, indicating a need for improved connectivity protocols.
Feature Removal
The removal of the tab counter feature has caused inconvenience, as users relied on it to manage dishwasher supplies. This decision, made without user consultation, has led to dissatisfaction and requests for its reinstatement.
Update Disruptions
App updates often lead to significant changes in functionality and interface, causing confusion and requiring users to relearn navigation. These updates sometimes remove essential features, impacting user satisfaction and app usability.
Manual Activation
The requirement for manual activation of remote start features is seen as cumbersome and unnecessary, reducing the app's convenience. Users expect seamless remote control without additional manual steps.
Account Requirement
The necessity to create an account for app usage is viewed as an unnecessary barrier, especially for users who prefer privacy or minimal setup. This requirement can deter users from fully utilizing the app's capabilities.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently crashes when connecting to my Siemens steam oven and warming drawer, making it unusable. This issue needs urgent fixing.
habitoti
Week of July 17th, 2025
The removal of the tab counter feature is frustrating, as it was useful for managing dishwasher supplies. Please bring it back.
Torah (iPhone 4S/iPhone 6)
Week of July 17th, 2025
The app's connection to devices is unstable, often requiring multiple attempts to reconnect. This makes the app nearly unusable.
BiffyBoy78
Week of July 17th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently crashes when connecting to my Siemens steam oven and warming drawer, making it unusable. This issue needs urgent fixing.
Candice Wu
App Store
The removal of the tab counter feature is frustrating, as it was useful for managing dishwasher supplies. Please bring it back.
Kelly Williams
Google Play
The app's connection to devices is unstable, often requiring multiple attempts to reconnect. This makes the app nearly unusable.
Koray Okumus
Google Play

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