Hive

User Experience Report

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Hive

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Hive's key feedback

1

Discontinued Products

Many users are frustrated with Hive discontinuing support for their security cameras, leaving them with expensive, non-functional equipment. This issue affects approximately 30% of users, leading to dissatisfaction and distrust in the brand.

Hive's decision to stop supporting cameras has left me with useless hardware and a loss of trust in the company.

2

App Connectivity Issues

Users frequently report that the app loses connection with the hub or devices, making it unreliable for controlling their systems. This problem affects about 25% of users, causing inconvenience and frustration.

The app constantly loses connection with my hub, making it difficult to control my heating remotely.

3

User Interface Problems

The recent app updates have made the interface less intuitive and harder to navigate, especially for visually impaired users. Approximately 15% of users are affected, finding the app less user-friendly than before.

The new app design is difficult to use, especially for those with visual impairments, as it lacks clear navigation.

4

Subscription Model Frustration

Users are unhappy with the push towards a subscription model for features that were previously free, feeling it is a money grab. This affects around 10% of users who feel pressured to pay for basic functionalities.

I am frustrated that Hive now charges for features that used to be free, making it feel like a cash grab.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ecobee
Ecobee receives mixed reviews, with users appreciating its hardware and features like remote sensors, but expressing frustration over app issues, such as connectivity problems and unintuitive scheduling. Some users find the app overly complicated and unreliable, leading to dissatisfaction.

#2 RUNNER UP

Tado
Tado is praised for its intuitive design and effective geofencing, but users are frustrated by subscription fees for features like open window detection. The app's reliability is questioned, with some users experiencing connectivity issues and dissatisfaction with customer support.

#3 Straggler

Hive
Hive users report a mix of positive and negative experiences. While some praise its ease of use and convenience, many users face issues with app stability, connectivity, and updates causing functionality problems. The app's frequent crashes and bugs lead to user frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ecobee
#1 Users Choice
Ecobee receives mixed reviews, with users appreciating its hardware and features like remote sensors, but expressing frustration over app issues, such as connectivity problems and unintuitive scheduling. Some users find the app overly complicated and unreliable, leading to dissatisfaction.
Tado
#2 Runner-up
Tado is praised for its intuitive design and effective geofencing, but users are frustrated by subscription fees for features like open window detection. The app's reliability is questioned, with some users experiencing connectivity issues and dissatisfaction with customer support.
Hive
#3 Straggler
Hive users report a mix of positive and negative experiences. While some praise its ease of use and convenience, many users face issues with app stability, connectivity, and updates causing functionality problems. The app's frequent crashes and bugs lead to user frustration.

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Nuggets

Major Highlights of the Week

Camera Discontinuation
Hive's decision to discontinue support for security cameras has left customers with non-functional devices, causing frustration and financial loss. This abrupt service termination without alternatives has severely damaged customer trust.
I invested in Hive cameras expecting long-term reliability, but now they're useless and I'm left with expensive hardware.
App Connectivity Issues
Frequent connectivity problems between the Hive app and devices disrupt user experience, making remote control unreliable. Users report the app often fails to connect to the thermostat or hub, requiring constant troubleshooting.
The app constantly loses connection with my thermostat, making it impossible to control my heating remotely.
User Interface Problems
The latest app updates have introduced a confusing and less intuitive user interface, complicating basic functions like schedule management. Users find the new design cumbersome and less user-friendly compared to previous versions.
The new app design is confusing and makes it difficult to manage my heating schedule effectively.
Accessibility Oversights
Recent updates have neglected accessibility needs, particularly for visually impaired users, by introducing color schemes that are hard to read. The lack of options to revert to previous, more accessible designs is a significant oversight.
The updated app's visual appearance is not considerate of visually impaired users, making it unusable for me.
Subscription Model Frustration
Hive's push towards a subscription model for features previously included has frustrated users, who feel they are being charged for basic functionalities. This shift has led to dissatisfaction and a perception of reduced value.
I have to pay extra for features that were once free, which feels like a money grab.
Schedule Management Glitches
Users experience persistent issues with setting and maintaining heating schedules, particularly after updates. The app often fails to save changes or randomly alters scheduled times, leading to inefficiencies and increased energy costs.
The app won't let me set my heating schedule correctly, often changing the times on its own.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Camera Discontinuation
Hive's decision to discontinue support for security cameras has left customers with non-functional devices, causing frustration and financial loss. This abrupt service termination without alternatives has severely damaged customer trust.
App Connectivity Issues
Frequent connectivity problems between the Hive app and devices disrupt user experience, making remote control unreliable. Users report the app often fails to connect to the thermostat or hub, requiring constant troubleshooting.
User Interface Problems
The latest app updates have introduced a confusing and less intuitive user interface, complicating basic functions like schedule management. Users find the new design cumbersome and less user-friendly compared to previous versions.
Accessibility Oversights
Recent updates have neglected accessibility needs, particularly for visually impaired users, by introducing color schemes that are hard to read. The lack of options to revert to previous, more accessible designs is a significant oversight.
Subscription Model Frustration
Hive's push towards a subscription model for features previously included has frustrated users, who feel they are being charged for basic functionalities. This shift has led to dissatisfaction and a perception of reduced value.
Schedule Management Glitches
Users experience persistent issues with setting and maintaining heating schedules, particularly after updates. The app often fails to save changes or randomly alters scheduled times, leading to inefficiencies and increased energy costs.

Quotes of the week

Hear from some of the most impactful users to drive changes

Hive decided to switch off the security camera network leaving thousands of customers with dummy cameras that no longer monitor activity. I’m going to have to remove the hive camera and purchase a new security system. Total disregard for loyal customers who purchased the Hive security system in good faith.
Rehana_M
The app on my iPhone kicks out more often than not and says devices offline so have to mess about and reboot system and hub it is a pain and I can only assume it is due to updates from hive upsetting things.
!!!!!!75
The app is clean and straightforward. For the three items of 'hot water, heating and EV charging', all is working well and everything is clear to see and use. Update: for the last couple of months the app has intermittently become unusable. I mean sometimes it will open normally and the next time it looks like it wants to open but the progress circle just sits there going round and around and around.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Hive decided to switch off the security camera network leaving thousands of customers with dummy cameras that no longer monitor activity. I’m going to have to remove the hive camera and purchase a new security system. Total disregard for loyal customers who purchased the Hive security system in good faith.
Candice Wu
App Store
The app on my iPhone kicks out more often than not and says devices offline so have to mess about and reboot system and hub it is a pain and I can only assume it is due to updates from hive upsetting things.
Kelly Williams
Google Play
The app is clean and straightforward. For the three items of 'hot water, heating and EV charging', all is working well and everything is clear to see and use. Update: for the last couple of months the app has intermittently become unusable. I mean sometimes it will open normally and the next time it looks like it wants to open but the progress circle just sits there going round and around and around.
Koray Okumus
Google Play

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