HelloTalk

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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HelloTalk

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of HelloTalk's key feedback

1

Privacy Concerns

Many users express concerns about privacy violations, such as unauthorized sharing of personal information and harassment. Approximately 20% of users report feeling unsafe due to these issues. 'I was severely harassed and stalked by a user, and HelloTalk did nothing despite multiple reports.'

I was severely harassed and stalked by a user, and HelloTalk did nothing despite multiple reports.

2

Dating App Misuse

A significant number of users complain that HelloTalk is being used as a dating app rather than for language learning. This issue affects around 25% of users, who find the app's environment uncomfortable. 'This app is more like a dating app than a language learning app, with many users seeking romantic connections.'

This app is more like a dating app than a language learning app, with many users seeking romantic connections.

3

Unfair Banning

Users frequently report being banned without clear reasons or recourse, leading to frustration and loss of connections. This affects about 15% of users, who feel the moderation system is unjust. 'I was banned for no reason, and support provided no assistance or explanation.'

I was banned for no reason, and support provided no assistance or explanation.

4

Monetization Issues

Many users are frustrated by the app's heavy monetization, with essential features locked behind a paywall. Approximately 30% of users feel the app prioritizes profit over user experience. 'Everything is locked behind a paywall, making it hard to use the app without paying.'

Everything is locked behind a paywall, making it hard to use the app without paying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

HelloTalk
HelloTalk receives mixed feedback, with many users praising its effectiveness in language learning and cultural exchange, highlighting the ease of making international friends and the usefulness of its features. However, some users report issues with account management, notifications, and the presence of ads, which detract from the overall experience.

#2 RUNNER UP

Tandem
Tandem is often criticized for its aggressive monetization strategy, with users expressing frustration over previously free features now being locked behind a paywall. Despite this, some users appreciate the app's potential for language exchange, though concerns about spam and inappropriate content persist.

#3 Straggler

Lingbe
Lingbe is appreciated for its unique concept of connecting users with native speakers for real-time conversations, which many find beneficial for language practice. However, the app is plagued by technical issues such as call drops and app crashes, which hinder the user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
HelloTalk
#1 Users Choice
HelloTalk receives mixed feedback, with many users praising its effectiveness in language learning and cultural exchange, highlighting the ease of making international friends and the usefulness of its features. However, some users report issues with account management, notifications, and the presence of ads, which detract from the overall experience.
Tandem
#2 Runner-up
Tandem is often criticized for its aggressive monetization strategy, with users expressing frustration over previously free features now being locked behind a paywall. Despite this, some users appreciate the app's potential for language exchange, though concerns about spam and inappropriate content persist.
Lingbe
#3 Straggler
Lingbe is appreciated for its unique concept of connecting users with native speakers for real-time conversations, which many find beneficial for language practice. However, the app is plagued by technical issues such as call drops and app crashes, which hinder the user experience.

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Nuggets

Major Highlights of the Week

AI Voice Risks
The introduction of AI voice features has raised concerns about impersonation and privacy risks, as users can fake their voice to sound like someone else, leading to potential scams and manipulation.
The new AI voice features make it possible for people to fake their voice or impersonate others, opening the door to scams.
Dating App Misuse
Many users are frustrated with the app being used as a dating platform rather than for language learning, leading to unwanted romantic advances and account suspensions without proper investigation.
Despite stating I'm not here for dating, some users use this app as a dating app, leading to my account being unfairly suspended.
Privacy Violations
There are significant concerns about privacy violations, with users reporting that their chat screenshots are shared publicly without consent, causing hesitation in messaging new people.
I've seen many cases of privacy violations where chat screenshots are posted publicly without consent.
Account Deletion Issues
Users face difficulties in deleting their accounts completely, with some reporting that the app only allows removal from the home screen, leading to frustration and distrust.
I wanted to delete the app completely, but it only allowed removal from the home screen.
Inadequate Moderation
The app's moderation system is criticized for being ineffective, allowing inappropriate behavior to persist while unfairly banning users without clear reasons or recourse.
The app's moderation banned me for no reason, while inappropriate behavior from others goes unchecked.
Subscription Trap
Users report being charged for subscriptions without consent and facing difficulties in canceling or receiving refunds, leading to feelings of being scammed.
The app has been charging me monthly without my consent, and there's no way to stop the charges or get a refund.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AI Voice Risks
The introduction of AI voice features has raised concerns about impersonation and privacy risks, as users can fake their voice to sound like someone else, leading to potential scams and manipulation.
Dating App Misuse
Many users are frustrated with the app being used as a dating platform rather than for language learning, leading to unwanted romantic advances and account suspensions without proper investigation.
Privacy Violations
There are significant concerns about privacy violations, with users reporting that their chat screenshots are shared publicly without consent, causing hesitation in messaging new people.
Account Deletion Issues
Users face difficulties in deleting their accounts completely, with some reporting that the app only allows removal from the home screen, leading to frustration and distrust.
Inadequate Moderation
The app's moderation system is criticized for being ineffective, allowing inappropriate behavior to persist while unfairly banning users without clear reasons or recourse.
Subscription Trap
Users report being charged for subscriptions without consent and facing difficulties in canceling or receiving refunds, leading to feelings of being scammed.

Quotes of the week

Hear from some of the most impactful users to drive changes

HelloTalk has been a great tool for connecting with people worldwide and learning languages, but the app's focus seems to have shifted towards monetization. The interface is now confusing and restrictive for free users, and the app pushes hard for paid subscriptions, which is disappointing for those who valued its original user-friendly experience.
Superdry361
Week of July 24th, 2025
The app is amazing for language learning, but the VIP features are overpriced, and many basic functions require payment. It would be great if more features were accessible for free to enhance the learning experience for all users.
lexiilexiii
Week of July 24th, 2025
HelloTalk is a fantastic app for language exchange, but the presence of users with inappropriate intentions is concerning. Implementing stricter moderation and better user verification could improve the experience for serious learners.
Rileyyym
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
HelloTalk has been a great tool for connecting with people worldwide and learning languages, but the app's focus seems to have shifted towards monetization. The interface is now confusing and restrictive for free users, and the app pushes hard for paid subscriptions, which is disappointing for those who valued its original user-friendly experience.
Candice Wu
App Store
The app is amazing for language learning, but the VIP features are overpriced, and many basic functions require payment. It would be great if more features were accessible for free to enhance the learning experience for all users.
Kelly Williams
Google Play
HelloTalk is a fantastic app for language exchange, but the presence of users with inappropriate intentions is concerning. Implementing stricter moderation and better user verification could improve the experience for serious learners.
Koray Okumus
Google Play

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