Headway

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Headway

Top Insights This Week

Week of June 16th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Headway's key feedback

1

Subscription Issues

Many users report being charged for subscriptions they believed they had canceled, or being charged unexpectedly after a free trial. This issue affects approximately 30% of users, leading to frustration and accusations of deceptive practices. Example: 'I canceled my subscription but was still charged for a full year without any warning.'

I canceled my subscription but was still charged for a full year without any warning.

2

App Performance Problems

Users frequently experience app crashes, slow loading times, and glitches, which hinder their ability to use the app effectively. This affects about 20% of users, causing dissatisfaction with the app's reliability. Example: 'The app constantly crashes and takes forever to load, making it unusable.'

The app constantly crashes and takes forever to load, making it unusable.

3

Misleading Free Trial

The free trial process is perceived as misleading, with users being charged before the trial ends or not receiving a reminder about the end of the trial. This affects around 25% of users, leading to feelings of being scammed. Example: 'I signed up for a free trial but was charged immediately without any notification.'

I signed up for a free trial but was charged immediately without any notification.

4

Content Quality Concerns

Some users find the book summaries to be superficial and lacking depth, often feeling that the content is generated by AI rather than being thoughtfully curated. This affects about 15% of users, who are disappointed with the value provided. Example: 'The summaries feel like they are AI-generated and lack the depth of the original books.'

The summaries feel like they are AI-generated and lack the depth of the original books.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Headway
Headway receives mixed feedback. Users appreciate the app for its convenience, extensive library, and ability to help with personal growth. However, many users express frustration over subscription issues, unexpected charges, and difficulties with customer service.

#2 RUNNER UP

Blinkist
Blinkist is praised for its wide selection of book summaries and the convenience it offers for busy users. However, users criticize the app for its high subscription costs, issues with audio playback, and difficulties in canceling subscriptions.

#3 Straggler

getAbstract
getAbstract is highly regarded for its comprehensive and well-written summaries, which are appreciated by business professionals. Users, however, mention the app's high cost and occasional technical issues as drawbacks.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Headway
#1 Users Choice
Headway receives mixed feedback. Users appreciate the app for its convenience, extensive library, and ability to help with personal growth. However, many users express frustration over subscription issues, unexpected charges, and difficulties with customer service.
Blinkist
#2 Runner-up
Blinkist is praised for its wide selection of book summaries and the convenience it offers for busy users. However, users criticize the app for its high subscription costs, issues with audio playback, and difficulties in canceling subscriptions.
getAbstract
#3 Straggler
getAbstract is highly regarded for its comprehensive and well-written summaries, which are appreciated by business professionals. Users, however, mention the app's high cost and occasional technical issues as drawbacks.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users face unauthorized charges even after canceling subscriptions, with no clear refund process, leading to frustration and accusations of deceptive practices. The app's cancellation process is cumbersome, often resulting in continued billing despite user attempts to unsubscribe.
I canceled my subscription but was still charged for a full year, and customer service refused to refund me.
App Performance
The app frequently crashes and has slow response times, making it difficult for users to access content and diminishing the overall user experience. Users report that the app often fails to load or respond, requiring frequent reinstallation.
The app constantly crashes, and I have to delete and reinstall it to use it again.
Misleading Free Trial
The free trial is perceived as misleading, with users being charged immediately or not receiving a reminder before the trial ends, leading to unexpected charges. Users feel deceived by the trial process, which often results in automatic charges without clear notification.
I signed up for a free trial but was charged immediately without any prior notification.
Content Quality
The summaries are criticized for being superficial and lacking depth, with some users suspecting they are AI-generated, which detracts from the learning experience. Users find the content lacks the nuance and insight expected from book summaries.
The summaries feel like they are AI-generated and don't provide much substance.
Customer Support
Customer support is described as unhelpful and dismissive, often redirecting users to other platforms without resolving issues, leading to dissatisfaction. Users express frustration with the lack of effective support when dealing with billing or technical issues.
Customer service was unhelpful and just redirected me to Google for a refund.
Audio Issues
The app's audio feature is criticized for using robotic AI voices that are difficult to listen to, reducing user engagement and satisfaction. Users find the AI narration distracting and monotonous, impacting the overall experience.
The AI voice is robotic and hard to listen to, making it difficult to stay engaged.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users face unauthorized charges even after canceling subscriptions, with no clear refund process, leading to frustration and accusations of deceptive practices. The app's cancellation process is cumbersome, often resulting in continued billing despite user attempts to unsubscribe.
App Performance
The app frequently crashes and has slow response times, making it difficult for users to access content and diminishing the overall user experience. Users report that the app often fails to load or respond, requiring frequent reinstallation.
Misleading Free Trial
The free trial is perceived as misleading, with users being charged immediately or not receiving a reminder before the trial ends, leading to unexpected charges. Users feel deceived by the trial process, which often results in automatic charges without clear notification.
Content Quality
The summaries are criticized for being superficial and lacking depth, with some users suspecting they are AI-generated, which detracts from the learning experience. Users find the content lacks the nuance and insight expected from book summaries.
Customer Support
Customer support is described as unhelpful and dismissive, often redirecting users to other platforms without resolving issues, leading to dissatisfaction. Users express frustration with the lack of effective support when dealing with billing or technical issues.
Audio Issues
The app's audio feature is criticized for using robotic AI voices that are difficult to listen to, reducing user engagement and satisfaction. Users find the AI narration distracting and monotonous, impacting the overall experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's summaries are insightful and help me quickly grasp key concepts from books, but the subscription process is misleading. I was charged for a full year without a clear reminder, and customer service was unhelpful in resolving the issue.
A Google user
Week of June 16th, 2025
I love the app's concept and the variety of book summaries available, but the app frequently crashes and disrupts my learning experience. It would be great if the technical issues were resolved.
B-Wize
Week of June 16th, 2025
Headway is a fantastic tool for quick learning, but the subscription model is frustrating. I was charged unexpectedly after the trial, and the refund process is not user-friendly.
Dukesmt01
Week of June 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's summaries are insightful and help me quickly grasp key concepts from books, but the subscription process is misleading. I was charged for a full year without a clear reminder, and customer service was unhelpful in resolving the issue.
Candice Wu
App Store
I love the app's concept and the variety of book summaries available, but the app frequently crashes and disrupts my learning experience. It would be great if the technical issues were resolved.
Kelly Williams
Google Play
Headway is a fantastic tool for quick learning, but the subscription model is frustrating. I was charged unexpectedly after the trial, and the refund process is not user-friendly.
Koray Okumus
Google Play

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