HBO Max

User Experience Report

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HBO Max

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of HBO Max's key feedback

1

Streaming Issues

Many users report problems with streaming content, such as buffering, freezing, and poor video quality, affecting approximately 20% of users. These issues are particularly frustrating as they disrupt the viewing experience and are not present in other streaming apps.

The app constantly buffers and freezes, making it impossible to watch anything.

2

Ad Overload

A significant number of users are frustrated with the frequency and intrusiveness of ads, even on paid plans, affecting around 15% of users. This diminishes the value of the subscription and leads to dissatisfaction.

I pay for a subscription but still have to watch a ton of ads, which is very annoying.

3

Device Compatibility

Users experience issues with the app not working properly on certain devices, such as Chromecast and specific TV models, affecting about 10% of users. This limits the ability to enjoy content on preferred devices.

The app won't connect to my Chromecast, while other streaming apps work fine.

4

Content Availability

Some users are disappointed with the limited selection of movies and shows, especially when expected content is missing, affecting approximately 8% of users. This leads to dissatisfaction with the perceived value of the service.

There aren't enough popular movies available, and many titles I search for are missing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix receives high praise for its vast selection of shows and movies, including popular series like Squid Game and K-dramas. However, some users express frustration over the introduction of ads and limitations on account sharing, which they feel detracts from the overall experience.

#2 RUNNER UP

HBO Max
HBO Max garners mixed feedback, with users appreciating its diverse content library and improvements over previous versions. However, many users are frustrated with technical issues, such as app crashes, buffering, and problems with saving watch progress, which detract from the viewing experience.

#3 Straggler

Disney+
Disney+ is praised for its extensive library of beloved classics and new releases, appealing to both kids and adults. However, users are increasingly frustrated with the introduction of ads, even for paying subscribers, and technical issues that disrupt the viewing experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix receives high praise for its vast selection of shows and movies, including popular series like Squid Game and K-dramas. However, some users express frustration over the introduction of ads and limitations on account sharing, which they feel detracts from the overall experience.
HBO Max
#2 Runner-up
HBO Max garners mixed feedback, with users appreciating its diverse content library and improvements over previous versions. However, many users are frustrated with technical issues, such as app crashes, buffering, and problems with saving watch progress, which detract from the viewing experience.
Disney+
#3 Straggler
Disney+ is praised for its extensive library of beloved classics and new releases, appealing to both kids and adults. However, users are increasingly frustrated with the introduction of ads, even for paying subscribers, and technical issues that disrupt the viewing experience.

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Nuggets

Major Highlights of the Week

Ad Overload
Users are frustrated with the excessive number of ads, even on paid subscriptions, which disrupts the viewing experience and diminishes the perceived value of the service. This issue is leading to dissatisfaction and potential cancellations as users feel overwhelmed by the frequency and intrusiveness of ads.
I pay for a subscription and still get bombarded with ads, it's unbearable.
Chromecast Issues
The app frequently fails to connect or stream content via Chromecast, causing significant frustration for users who rely on this feature for viewing on larger screens. This technical issue is a major pain point, as it disrupts the seamless streaming experience expected from a premium service.
Chromecast doesn't work with HBO Max anymore, while all other apps work fine.
Content Availability
There is a notable dissatisfaction with the removal or unavailability of popular shows and movies, which users feel diminishes the value of their subscription. This inconsistency in content offering leads to frustration and a sense of betrayal among loyal subscribers.
They removed my favorite shows, making the subscription less valuable.
App Performance
The app is plagued with performance issues such as freezing, buffering, and crashing, which severely impacts the user experience. These technical problems are causing users to consider canceling their subscriptions due to the inability to enjoy content smoothly.
The app constantly freezes and crashes, making it impossible to watch anything.
Subscription Management
Users are experiencing difficulties with subscription management, including issues with auto-renewal and updating payment information, leading to frustration and a feeling of being trapped. This lack of control over their subscriptions is a significant source of dissatisfaction.
I can't update my payment info or cancel my subscription, it's infuriating.
Offline Viewing Limitations
The offline viewing feature is ineffective as the app requires an internet connection to start, defeating the purpose of downloading content for offline use. This limitation frustrates users who expect to watch downloaded content without connectivity issues.
What's the point of downloading if the app won't open offline?
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Overload
Users are frustrated with the excessive number of ads, even on paid subscriptions, which disrupts the viewing experience and diminishes the perceived value of the service. This issue is leading to dissatisfaction and potential cancellations as users feel overwhelmed by the frequency and intrusiveness of ads.
Chromecast Issues
The app frequently fails to connect or stream content via Chromecast, causing significant frustration for users who rely on this feature for viewing on larger screens. This technical issue is a major pain point, as it disrupts the seamless streaming experience expected from a premium service.
Content Availability
There is a notable dissatisfaction with the removal or unavailability of popular shows and movies, which users feel diminishes the value of their subscription. This inconsistency in content offering leads to frustration and a sense of betrayal among loyal subscribers.
App Performance
The app is plagued with performance issues such as freezing, buffering, and crashing, which severely impacts the user experience. These technical problems are causing users to consider canceling their subscriptions due to the inability to enjoy content smoothly.
Subscription Management
Users are experiencing difficulties with subscription management, including issues with auto-renewal and updating payment information, leading to frustration and a feeling of being trapped. This lack of control over their subscriptions is a significant source of dissatisfaction.
Offline Viewing Limitations
The offline viewing feature is ineffective as the app requires an internet connection to start, defeating the purpose of downloading content for offline use. This limitation frustrates users who expect to watch downloaded content without connectivity issues.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently buffers and crashes, making it difficult to enjoy the content. Despite having a good internet connection, the streaming quality is inconsistent, and the app often fails to load properly.
A Google user
I love the variety of shows and movies on HBO Max, but the constant ads are frustrating, especially since I'm paying for a subscription. It feels like I'm watching regular TV with all the interruptions.
A Google user
The app's interface is clunky and outdated, and it doesn't sync my progress across devices. It's frustrating to have to manually find where I left off every time I switch devices.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently buffers and crashes, making it difficult to enjoy the content. Despite having a good internet connection, the streaming quality is inconsistent, and the app often fails to load properly.
Candice Wu
App Store
I love the variety of shows and movies on HBO Max, but the constant ads are frustrating, especially since I'm paying for a subscription. It feels like I'm watching regular TV with all the interruptions.
Kelly Williams
Google Play
The app's interface is clunky and outdated, and it doesn't sync my progress across devices. It's frustrating to have to manually find where I left off every time I switch devices.
Koray Okumus
Google Play

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