Hatch Sleep

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Hatch Sleep's key feedback

Connectivity Issues

A significant number of users, approximately 40%, report persistent connectivity issues with the app, particularly with Wi-Fi and Bluetooth connections. This problem often leads to frustration as users are unable to control their devices remotely, which is crucial for managing sleep routines effectively.

The app constantly disconnects from the device, making it impossible to control anything even when standing next to it.

App Glitches

Around 35% of users experience frequent app glitches, including crashes and slow loading times. These issues disrupt the user experience, making it difficult to manage sleep settings and routines, which is especially problematic during nighttime when quick adjustments are needed.

The app is so slow and disconnects, it's really a frustrating experience.

Subscription Model Frustration

Approximately 30% of users express dissatisfaction with the subscription model, feeling that essential features are locked behind a paywall. This has led to frustration as users feel they are not getting full value from their initial purchase without additional costs.

A subscription to use all the features of a purchased tangible device is heinous.

Complex User Interface

About 25% of users find the app's user interface overly complex and unintuitive. This complexity makes it difficult for users to navigate the app and utilize its features effectively, leading to a poor user experience.

The app is unintuitive and constantly disconnects from the device.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Calm

Calm is praised for its soothing sleep stories and meditations, which many users find effective in reducing stress and aiding sleep. However, there are complaints about the app's paywall, with users expressing frustration over the limited free content and the high cost of subscriptions.

#2 RUNNER UP

Hatch Sleep

Hatch Sleep receives mixed feedback; users appreciate the product's ability to aid sleep with customizable features and good customer service. However, the app is criticized for connectivity issues and frequent bugs, which frustrate users trying to manage their devices.

#3 Straggler

Headspace

Headspace is appreciated for its variety of meditation content and ease of use, helping users with mindfulness and relaxation. Nonetheless, users are unhappy with the subscription model, feeling that too much content is locked behind a paywall, making it less accessible.

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Nuggets

Major Highlights of the Week

Update Glitches

The app frequently fails to update, leaving users stuck on loading screens and unable to control their devices. This issue persists despite following troubleshooting steps, causing significant frustration.

The app update never completes, leaving me unable to control my Hatch device.

Subscription Frustration

Users are frustrated by the need to pay for a subscription to access basic features, which they feel should be included with the purchase of the device. This paywall is seen as an unnecessary and greedy business practice.

I can't believe I have to pay a subscription to use features on a device I already bought.

Connectivity Issues

The app often disconnects from the device, requiring frequent reconnections that disrupt user experience. This is particularly problematic during critical times like bedtime.

The app disconnects every time I try to use it, making it unreliable.

Complex Interface

The app's user interface is overly complicated, making it difficult for users to perform simple tasks like changing sounds or setting alarms. This complexity detracts from the overall user experience.

The app is so complicated that I can't even change the sound without getting frustrated.

WiFi Dependency

The app's reliance on WiFi for basic functionality is problematic, especially in environments with unstable connections. Users find this requirement unnecessary and limiting.

I can't use my Hatch without WiFi, which is a huge inconvenience.

Inconsistent Performance

The app's performance is inconsistent, with frequent crashes and slow loading times that hinder its usability. This unreliability is a major source of user dissatisfaction.

The app crashes constantly, making it nearly impossible to use.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Glitches

Subscription Frustration

Connectivity Issues

The app often disconnects from the device, requiring frequent reconnections that disrupt user experience. This is particularly problematic during critical times like bedtime.

Complex Interface

WiFi Dependency

The app's reliance on WiFi for basic functionality is problematic, especially in environments with unstable connections. Users find this requirement unnecessary and limiting.

Inconsistent Performance

The app's performance is inconsistent, with frequent crashes and slow loading times that hinder its usability. This unreliability is a major source of user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very glitchy and often loses connection with the device, causing confusion during nap and bed times. This has been a consistent issue.

mfow88

Week of July 24th, 2025

I love the Hatch itself but the app makes me want to stop using the machine. I get about 10% of the actions to actually save within the app, making it imperative to its use.

Lwalden23

Week of July 24th, 2025

I have the first gen Hatch and had a positive experience, but the second gen is unreliable. The app interface is difficult to navigate, unlike the first gen which was easy.

Natakristine144

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is very glitchy and often loses connection with the device, causing confusion during nap and bed times. This has been a consistent issue.

Candice Wu

App Store

I love the Hatch itself but the app makes me want to stop using the machine. I get about 10% of the actions to actually save within the app, making it imperative to its use.

Kelly Williams

Google Play

I have the first gen Hatch and had a positive experience, but the second gen is unreliable. The app interface is difficult to navigate, unlike the first gen which was easy.

Koray Okumus

Google Play

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User Experience Report

Report Date

Hatch Sleep

Top Insights This Week

Connectivity Issues

App Glitches

Subscription Model Frustration

Complex User Interface

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts