A significant number of users report being unable to access the app, with issues ranging from login failures to the app not opening at all. Approximately 20% of users seem to be affected by these access problems, which severely limit their ability to manage their insurance policies through the app.

The app worked once when I set up and logged in but now doesn’t even open and gives me no options, just keeps telling me to try later.

Users are experiencing confusion and frustration with policy management, particularly when it comes to accessing or updating their policy details. This issue affects around 15% of users, who find it difficult to navigate the app to manage their insurance effectively.

Every attempt to access my home insurance documents simply defaults to my car insurance instead.

There are complaints about the telematics system misinterpreting driving behavior, leading to unfair policy cancellations. This issue affects about 10% of users, who feel that the app's tracking system is not accurately reflecting their driving habits.

They tracked my phone and thinking that I was using it as a driver, cancelled my policy.

A portion of users express dissatisfaction with the customer service, citing long wait times and unresponsive support. Approximately 12% of users are affected by this, leading to a negative perception of the company's customer care.

Twice I gave up after 10 minutes waiting for them to answer the phone.