Many users with older devices are unable to update the app, rendering it unusable for them. Approximately 20% of users are affected by this issue, as they are forced to either upgrade their devices or lose access to the app's features.

I can't update the app on my iPhone 8, making my black box insurance useless.

A significant number of users experience persistent login issues, often getting stuck in loops or being unable to access their policy details. This affects around 15% of users, causing frustration and potential policy management issues.

I can't log into my account despite multiple attempts, and I'm stuck in a password reset loop.

Users frequently encounter errors when trying to access their policy information, with the app often stating that details are unavailable. This issue impacts about 10% of users, hindering their ability to manage their insurance effectively.

Every time I try to access my policy, the app says the information isn't available.

Some users are confused by the app's update prompts, which sometimes appear even after the app has been updated. This affects approximately 5% of users, leading to unnecessary frustration and repeated attempts to update.

The app keeps asking me to update even though I've already done so, preventing me from checking my drives.