Halifax Mobile Banking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Halifax Mobile Banking's key feedback

App Crashes

Many users report frequent app crashes, making it difficult to perform banking tasks. Approximately 15% of users experience this issue, leading to frustration and inconvenience.

The app keeps crashing and needs reloading far too often.

Cheque Deposit Issues

Users face problems with the cheque deposit feature, where the app fails to recognize images, forcing them to visit branches. This affects about 10% of users, causing significant inconvenience.

Depositing printed cheques is a nightmare; the app tells you to take it to a branch.

Login Problems

Some users experience issues with logging in, including being locked out or having to re-enter information repeatedly. This affects around 8% of users, disrupting their access to banking services.

App continuously logs me out, and Halifax keeps telling me my phone is the problem.

Navigation Difficulties

A portion of users find the app difficult to navigate, with long pathways and hard-to-find options. Approximately 5% of users report this issue, impacting their overall user experience.

The app is very hard to navigate and I find it quite difficult to locate the options I need.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Halifax Mobile Banking

Halifax Mobile Banking is praised for its ease of use, security, and efficiency, with many users finding it reliable for managing finances. However, some users report issues with app crashes and difficulties accessing certain features, such as PDF statements.

#2 RUNNER UP

Lloyds Bank Mobile Banking

Lloyds Bank Mobile Banking receives mixed feedback, with users appreciating its efficient services and user-friendly interface. However, some users experience technical issues and poor customer service, leading to frustration.

#3 Straggler

NatWest Mobile Banking

NatWest Mobile Banking is generally well-received for its user-friendly design and comprehensive features, making transactions easy. Nonetheless, some users face challenges with customer support and technical glitches, impacting their overall experience.

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Nuggets

Major Highlights of the Week

Authentication Delays

Users experience prolonged authentication processes, often resulting in app freezing and inability to complete transactions. This issue disrupts the user journey, particularly during critical tasks like payments.

The app keeps showing a buffering circle and 'authenticating' message, making it impossible to pay money.

Cheque Deposit Failures

The cheque deposit feature frequently fails, requiring users to visit branches, which are increasingly scarce. This undermines the app's convenience and frustrates users who rely on digital banking.

The app fails to recognize cheque images, forcing me to visit a branch to deposit.

Persistent Crashes

The app frequently crashes or fails to load, particularly on newer devices, severely impacting usability and user satisfaction. This technical instability is a significant barrier to seamless banking experiences.

The app crashes and needs reloading far too often, even on my iPhone 15.

Notification Errors

Users receive incorrect or persistent notifications about messages or payments, with no option to disable them. This leads to unnecessary alerts and a cluttered user interface.

Annoying red notification icon says I have a message that’s not there, and I can't turn it off.

Fingerprint Login Issues

Fingerprint login malfunctions on certain devices, requiring users to repeatedly enter codes, which diminishes the app's security and convenience features. This issue is particularly prevalent on newer phone models.

Inadequate Customer Support

Users report poor customer service experiences, especially when dealing with account issues or app malfunctions. This lack of support exacerbates user frustration and diminishes trust in the service.

Zero customer service or satisfaction after multiple calls to resolve account issues.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Authentication Delays

Cheque Deposit Failures

The cheque deposit feature frequently fails, requiring users to visit branches, which are increasingly scarce. This undermines the app's convenience and frustrates users who rely on digital banking.

Persistent Crashes

Notification Errors

Users receive incorrect or persistent notifications about messages or payments, with no option to disable them. This leads to unnecessary alerts and a cluttered user interface.

Fingerprint Login Issues

Inadequate Customer Support

Users report poor customer service experiences, especially when dealing with account issues or app malfunctions. This lack of support exacerbates user frustration and diminishes trust in the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very hard to navigate and I find it quite difficult to locate the options I need.

diappointed in deliveroo

Really annoying red notification icon saying I have a message that’s not there, and now every time I open the app it talks me about 'look at your upcoming payments' something that I’d rather not appear as I don’t ever have upcoming payments, there’s no option to turn any of this off in settings.

Davidcoulthard

Since they’ve closed down nearly all their branches, being able to pay in the occasional cheque was a useful feature but it no longer works. Highly annoying.

All woo XML

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is very hard to navigate and I find it quite difficult to locate the options I need.

Candice Wu

App Store

Kelly Williams

Google Play

Since they’ve closed down nearly all their branches, being able to pay in the occasional cheque was a useful feature but it no longer works. Highly annoying.

Koray Okumus

Google Play

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User Experience Report

Report Date

Halifax Mobile Banking

Top Insights This Week

App Crashes

Cheque Deposit Issues

Login Problems

Navigation Difficulties

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts