Halifax Mobile Banking

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Halifax Mobile Banking's key feedback

Frequent Crashes

A significant number of users, approximately 60%, report that the app frequently crashes, especially after the latest update, preventing them from accessing their accounts or completing transactions. This issue is causing frustration as users are unable to perform essential banking tasks.

Since the latest update, the app crashes immediately upon opening, making it impossible to access my account.

Login Issues

Around 15% of users experience problems with logging into the app, often due to the app closing unexpectedly during the authentication process. This issue is particularly problematic for users who rely on the app for quick access to their accounts.

The app opens with the loading screen then crashes before biometric login completes, so I can't access my accounts.

Payment Failures

Approximately 10% of users report issues with making payments through the app, with transactions failing or the app glitching during the process. This is causing inconvenience as users are unable to pay bills or transfer money as needed.

The app keeps glitching out when making online payments, so payments are not going through.

Notification Problems

About 5% of users mention that they are not receiving notifications for transactions or account updates, despite having them enabled. This lack of notifications is causing users to miss important updates about their accounts.

I'm not receiving any notifications despite them being turned on, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Halifax Mobile Banking

Halifax Mobile Banking receives mixed feedback, with many users praising its ease of use, security, and comprehensive features. However, some users report issues with app updates causing login problems and technical glitches, leading to frustration.

#2 RUNNER UP

Lloyds Bank Mobile Banking

Lloyds Bank Mobile Banking is generally well-received, with users appreciating its efficient services, ease of use, and strong security features. However, some users experience technical issues and find the app's updates and interface changes inconvenient.

#3 Straggler

NatWest Mobile Banking

NatWest Mobile Banking is praised for its user-friendly interface and comprehensive features, but some users face challenges with international access and technical support. The app's biometric and security features receive mixed reviews, with some users finding them cumbersome.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Frequent Crashes

The app frequently crashes upon opening, preventing users from accessing their accounts, especially after the latest update. This issue is critical as it disrupts user access to essential banking services.

Since the latest update, this app immediately crashes upon opening.

Users experience login failures, with the app closing before biometric authentication completes, leading to frustration and inability to access accounts. This issue affects user trust and app reliability.

Update Issues

Recent updates have introduced significant bugs, causing the app to malfunction and not load properly, impacting user experience negatively. This highlights a need for more rigorous QA testing before release.

Updated and now crashes, deleted and reinstalled, still crashes.

Payment Glitches

Users report glitches during online payments, causing transactions to fail and leading to missed payments. This issue affects the app's core functionality and user satisfaction.

The app keeps glitching out when making online payments, so payments are not going through.

Notification Problems

Notifications for transactions and updates are not working as expected, despite being enabled, leading to users missing important alerts. This affects the app's utility in keeping users informed.

Notifications are not working anymore for any in-going and outgoing spending, despite my settings all being selected 'on'.

Compatibility Errors

The app shows compatibility errors on certain devices, such as falsely detecting rooted phones, preventing access. This issue limits the app's accessibility and usability across different devices.

After updating my android Samsung software, the app refuses to open - says my phone is rooted which it isn't.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Crashes

Update Issues

Payment Glitches

Users report glitches during online payments, causing transactions to fail and leading to missed payments. This issue affects the app's core functionality and user satisfaction.

Notification Problems

Notifications for transactions and updates are not working as expected, despite being enabled, leading to users missing important alerts. This affects the app's utility in keeping users informed.

Compatibility Errors

The app shows compatibility errors on certain devices, such as falsely detecting rooted phones, preventing access. This issue limits the app's accessibility and usability across different devices.

Quotes of the week

Hear from some of the most impactful users to drive changes

Since the latest update, the app immediately crashes upon opening. Please fix this issue as it's affecting my ability to access my account.

HannahLK97

The app is usually fantastic, but it's currently pretending to open and then throws you off. Unfortunately, I can't even get on to the app to try and solve the problem.

Lil_Richi

The Halifax mobile banking app is reliable, user-friendly, and secure. It makes managing finances easy with great features, instant alerts, and smooth navigation. Highly recommended!

A Google user

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Since the latest update, the app immediately crashes upon opening. Please fix this issue as it's affecting my ability to access my account.

Candice Wu

App Store

The app is usually fantastic, but it's currently pretending to open and then throws you off. Unfortunately, I can't even get on to the app to try and solve the problem.

Kelly Williams

Google Play

The Halifax mobile banking app is reliable, user-friendly, and secure. It makes managing finances easy with great features, instant alerts, and smooth navigation. Highly recommended!

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Halifax Mobile Banking

Top Insights This Week

Frequent Crashes

Login Issues

Payment Failures

Notification Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts