Groupon - Local Deals Near Me
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
A significant number of users express frustration with Groupon's customer service, citing difficulties in reaching support and resolving issues. Approximately 15% of users report challenges in getting timely assistance or refunds, leading to dissatisfaction. Example: 'Impossible to contact customer service for a refund; no live chat or phone support available.'
2
Many users are dissatisfied with Groupon's refund policy, particularly the practice of issuing Groupon Bucks instead of cash refunds. This affects about 10% of users who feel trapped into spending on the platform. Example: 'Refunds are only given as Groupon Bucks, not cash, which is frustrating.'
3
Users frequently report technical issues with the app, such as crashes and errors during transactions, affecting around 8% of users. These issues hinder the purchasing process and diminish trust in the platform. Example: 'The app crashes during checkout, making it impossible to complete purchases.'
4
Some users feel misled by promotions and discounts that are not applied as expected, impacting about 5% of users. This leads to a perception of deceptive marketing practices. Example: 'Promotions advertised are not applied at checkout, making deals seem better than they are.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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