Many users experience technical issues with the app, such as crashes, error messages, and problems with the checkout process. Approximately 15% of users report these issues, which can hinder their ability to complete purchases and affect their trust in the platform.

The app constantly crashes during checkout, making it impossible to complete a purchase.

A significant number of users express frustration with Groupon's customer service, citing difficulties in reaching live support and resolving issues. Around 10% of users mention these challenges, which can lead to dissatisfaction and a lack of confidence in the service.

It's impossible to contact customer service; there's no phone number or live chat available.

Users frequently encounter problems with refunds and voucher redemptions, often receiving Groupon Bucks instead of cash refunds. This affects about 12% of users, leading to dissatisfaction when they cannot use their credits as intended.

I was only offered Groupon Bucks instead of a cash refund, which I can't use for everything.

Some users feel misled by the deals offered, finding that discounts are not as significant as advertised or that terms are unclear. Approximately 8% of users report feeling deceived by the fine print, which can result in a negative perception of the platform.

The advertised discount wasn't as good as it seemed, and the fine print was misleading.