Grammarly: AI Writing Keyboard

User Experience Report

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Grammarly: AI Writing Keyboard

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Grammarly: AI Writing Keyboard's key feedback

1

Subscription Issues

A significant number of users, approximately 10%, report issues with subscription management, including unexpected charges and difficulties in canceling subscriptions. This has led to dissatisfaction and a perception of being scammed.

I canceled my subscription but was still charged without notice, and customer support was unhelpful.

2

AI Integration Concerns

Around 8% of users express dissatisfaction with the AI integration, stating that it has worsened the app's performance by making incorrect suggestions and altering text inappropriately. This has led to frustration among users who preferred the previous version.

The AI makes my writing worse by suggesting incorrect words and ruining my documents.

3

Connection and Stability Issues

Approximately 12% of users experience frequent connectivity and stability issues, where the app fails to connect to servers or crashes unexpectedly. This disrupts the user experience and diminishes the app's reliability.

The app constantly says 'no connection' despite having a stable internet, making it unusable.

4

Privacy and Permissions Concerns

About 7% of users are concerned about the app's intrusive permissions, feeling uncomfortable with the level of access required to use the app effectively. This has led to trust issues and reluctance to use the app.

The app demands too many permissions, making me uneasy about my privacy.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
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#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

AI Integration Issues
Users are experiencing dissatisfaction with the AI integration, citing that it often suggests incorrect or irrelevant words, and some feel it detracts from the app's original functionality. This has led to frustration, with some users preferring alternative platforms without AI features.
Ever since AI integration, it's gone downhill, stealing authors' hard work and making many hack writers in the process.
Subscription Scams
There are complaints about unauthorized charges and difficulties in canceling subscriptions, with users feeling scammed by unexpected renewals and inadequate customer support responses. This has resulted in a loss of trust and calls for better transparency and refund policies.
I subscribed to a yearly plan, canceled it immediately, but was still charged without notice, and customer support only offered a partial refund.
Connection Problems
Frequent connectivity issues are reported, with the app often failing to connect to servers despite stable internet, rendering it unusable at critical times. This has led to user frustration and a perception of unreliability.
The app keeps saying 'no connection' even though my internet is fine, making it basically useless.
Intrusive Permissions
Users are concerned about the app's intrusive permission requests, feeling uncomfortable with the level of access required to use the app effectively. This has raised privacy concerns and deterred some users from continuing to use the app.
The app needs access to your screen and everything you type, which feels like snooping and is very intrusive.
Keyboard Removal
The removal of the Grammarly keyboard has disappointed users who found it more convenient than the current floating assistant, which they find cumbersome and less effective. This change has led to calls for the keyboard's return.
I miss the keyboard version; the floating assistant is a mess and doesn't work as well.
Frequent Crashes
The app is reported to crash frequently, especially on Android devices, disrupting user experience and requiring constant reinstallation. This instability has led to user dissatisfaction and calls for technical improvements.
The app keeps crashing and I have to reinstall it all the time, which is very frustrating.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AI Integration Issues
Users are experiencing dissatisfaction with the AI integration, citing that it often suggests incorrect or irrelevant words, and some feel it detracts from the app's original functionality. This has led to frustration, with some users preferring alternative platforms without AI features.
Subscription Scams
There are complaints about unauthorized charges and difficulties in canceling subscriptions, with users feeling scammed by unexpected renewals and inadequate customer support responses. This has resulted in a loss of trust and calls for better transparency and refund policies.
Connection Problems
Frequent connectivity issues are reported, with the app often failing to connect to servers despite stable internet, rendering it unusable at critical times. This has led to user frustration and a perception of unreliability.
Intrusive Permissions
Users are concerned about the app's intrusive permission requests, feeling uncomfortable with the level of access required to use the app effectively. This has raised privacy concerns and deterred some users from continuing to use the app.
Keyboard Removal
The removal of the Grammarly keyboard has disappointed users who found it more convenient than the current floating assistant, which they find cumbersome and less effective. This change has led to calls for the keyboard's return.
Frequent Crashes
The app is reported to crash frequently, especially on Android devices, disrupting user experience and requiring constant reinstallation. This instability has led to user dissatisfaction and calls for technical improvements.

Quotes of the week

Hear from some of the most impactful users to drive changes

Grammarly has helped improve my grammar and punctuation skills. I send hundreds of emails each week, most of which are received by the executives at my company. Now Grammarly will tell me how the email reads before I send it.
A Google user
Week of July 23rd, 2025
I used to enjoy Grammarly when I could use it as a default keyboard, but this upgraded version cannot be used as a keyboard, just a floating icon that keeps disappearing when I need it the most!
A Google user
Week of July 23rd, 2025
Grammarly is a lifesaver! Its suggestions are spot-on, and it's made my writing so much clearer and more professional. Highly recommend!
A Google user
Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Grammarly has helped improve my grammar and punctuation skills. I send hundreds of emails each week, most of which are received by the executives at my company. Now Grammarly will tell me how the email reads before I send it.
Candice Wu
App Store
I used to enjoy Grammarly when I could use it as a default keyboard, but this upgraded version cannot be used as a keyboard, just a floating icon that keeps disappearing when I need it the most!
Kelly Williams
Google Play
Grammarly is a lifesaver! Its suggestions are spot-on, and it's made my writing so much clearer and more professional. Highly recommend!
Koray Okumus
Google Play

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