GoTo

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of GoTo's key feedback

Frequent Updates

Users are frustrated with the frequent updates that seem to offer little improvement to the app's quality. Approximately 10% of users have expressed concerns about the need for constant updates without noticeable enhancements.

The app requires too many updates, but the quality doesn't improve.

Connection Issues

Some users experience spotty connections during important calls, which affects their ability to communicate effectively. This issue affects around 15% of users, who report difficulties with call quality and connectivity.

Important calls often have spotty connection, making communication difficult.

Texting Limitations

Users are unable to send text messages through the app, which limits their ability to communicate with customers. This issue affects about 5% of users who rely on texting as a key communication method.

I can't send text messages as the app glitches out.

Closed Captioning

The lack of closed captioning in webinars is a significant issue for users who require this feature for accessibility. Approximately 3% of users have requested the addition of closed captioning to improve their experience.

Please add closed captioning to your webinar platform!

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Zoom

Zoom receives high praise for its reliability and ease of use, with users appreciating its visual clarity and ability to connect with people effortlessly. However, some users report issues with app functionality and customer service.

#2 RUNNER UP

GoTo

GoTo is appreciated for its user-friendly interface and clear audio and video quality, making it a preferred choice for many users. However, some users experience technical issues such as app crashes and connectivity problems, leading to mixed feedback.

#3 Straggler

Microsoft Teams

Microsoft Teams is valued for its integration with the Microsoft ecosystem and its potential for collaboration. Despite this, users frequently encounter frustrations with its interface, reliability, and lack of certain features, leading to a mixed reception.

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Nuggets

Major Highlights of the Week

Frequent Updates

Users are frustrated with the frequency of updates, which seem to occur weekly without noticeable improvements in app quality. This leads to a perception of instability and unnecessary disruption in user experience.

The app requires too many updates, and it feels like they don't improve the app's quality.

Audio Issues

There are recurring complaints about audio problems, including low volume, audio cutting out, and poor sound quality during calls and webinars. These issues hinder effective communication and diminish the app's reliability for professional use.

The audio was so low I could barely hear the presenter, making it difficult to follow the meeting.

Texting Limitations

The inability to send text messages or the app glitching during texting is a significant concern for users who rely on this feature for business communication. This limitation affects the app's utility as a comprehensive communication tool.

I can't send text messages as the app glitches out, making it unusable for business communication.

Closed Captioning

The absence of closed captioning in webinars is a notable accessibility issue, especially when compared to competitors like Zoom. This gap in functionality limits inclusivity and user satisfaction for those with hearing impairments.

Please add closed captioning to your webinar platform like Zoom does.

Connection Stability

Users experience frequent connection drops and spotty call quality, which are critical issues for an app designed for professional communication. These disruptions lead to dissatisfaction and potential loss of business opportunities.

Important calls often have spotty connection, which is frustrating during business meetings.

Account Creation Issues

The process of creating a new account is cumbersome, with users unable to find a straightforward way to register via the app or website. This complexity deters new users and complicates onboarding.

The app gives you no way to create a new account on your phone, making it difficult to get started.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Frequent Updates

Audio Issues

Texting Limitations

Closed Captioning

Connection Stability

Account Creation Issues

The process of creating a new account is cumbersome, with users unable to find a straightforward way to register via the app or website. This complexity deters new users and complicates onboarding.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app requires frequent updates, but the quality doesn't seem to improve. Important calls often have spotty connections, and baseline improvements are greatly needed.

SureeeBob

Week of July 24th, 2025

Since the last update, the app has been unreliable. Calls don't connect, and I can't hear the other person. This is frustrating as my employer pays for this service, and we risk losing customers.

punker doodle

Week of July 24th, 2025

The app is not user-friendly, and I can't even create a new account on my phone. The website and support don't provide a simple solution.

A Google user

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app requires frequent updates, but the quality doesn't seem to improve. Important calls often have spotty connections, and baseline improvements are greatly needed.

Candice Wu

App Store

Since the last update, the app has been unreliable. Calls don't connect, and I can't hear the other person. This is frustrating as my employer pays for this service, and we risk losing customers.

Kelly Williams

Google Play

The app is not user-friendly, and I can't even create a new account on my phone. The website and support don't provide a simple solution.

Koray Okumus

Google Play

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User Experience Report

Report Date

GoTo

Top Insights This Week

Frequent Updates

Connection Issues

Texting Limitations

Closed Captioning

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts