Goodreads

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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Goodreads

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Goodreads's key feedback

1

Account Access Issues

A significant number of users, approximately 15%, report being unable to access their accounts due to login issues, particularly after the removal of Facebook login support. This has led to frustration as users lose access to years of reading history and data.

I lost access to my account after Facebook login was removed, and now all my reading history is gone.

2

Outdated Interface

Around 20% of users express dissatisfaction with the app's outdated interface, which feels clunky and lacks modern features compared to competitors. This has led to a perception that the app is neglected despite being owned by Amazon.

The app feels like it hasn't been updated in a decade, with a clunky interface that doesn't match modern standards.

3

Reading Challenge Frustrations

Approximately 10% of users are frustrated with changes to the reading challenge feature, particularly the inability to see friends' progress, which diminishes the social aspect of the app.

I can't see my friends' reading challenges anymore, which was my favorite feature for motivation.

4

Lack of Half-Star Ratings

About 8% of users are requesting the ability to give half-star ratings, as they feel it would allow for more accurate book reviews and ratings.

I wish I could give half-star ratings because sometimes a book isn't quite a 4 but not a 3 either.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

StoryGraph
StoryGraph receives high praise for its detailed statistics, user-friendly interface, and the ability to track diverse reading preferences. Users appreciate the constant updates and improvements, although some report occasional glitches and slow loading times.

#2 RUNNER UP

Goodreads
Goodreads is appreciated for its extensive book database and community features, but users frequently criticize its outdated interface, slow performance, and lack of certain functionalities available on the website. Many users express frustration with bugs and the inability to perform basic actions smoothly.

#3 Straggler

BookBub
BookBub is valued for offering great deals on ebooks and personalized recommendations, but users are frustrated by the app's limited functionality compared to the website, particularly the lack of search features and the inability to choose preferred ebook retailers.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
StoryGraph
#1 Users Choice
StoryGraph receives high praise for its detailed statistics, user-friendly interface, and the ability to track diverse reading preferences. Users appreciate the constant updates and improvements, although some report occasional glitches and slow loading times.
Goodreads
#2 Runner-up
Goodreads is appreciated for its extensive book database and community features, but users frequently criticize its outdated interface, slow performance, and lack of certain functionalities available on the website. Many users express frustration with bugs and the inability to perform basic actions smoothly.
BookBub
#3 Straggler
BookBub is valued for offering great deals on ebooks and personalized recommendations, but users are frustrated by the app's limited functionality compared to the website, particularly the lack of search features and the inability to choose preferred ebook retailers.

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Nuggets

Major Highlights of the Week

Account Loss
Users are experiencing account loss and data erasure after being logged out, with no recovery options available. This issue is causing significant frustration and loss of trust in the platform.
I was suddenly logged out and when I tried to log back in, my entire profile had been deleted.
Half-Star Ratings
The absence of half-star ratings is a recurring complaint, as users feel it limits their ability to accurately rate books. This feature is highly requested to improve the granularity of user reviews.
I wish there was a half star option on the rating scale.
Interface Outdated
The app's interface is criticized for being outdated and clunky, with users comparing it to a 2010 web app. This detracts from the user experience and makes the app feel neglected.
The interface is clunky, buggy, and feels like it was made in 2010.
Reading Progress Issues
Users report that the app fails to track reading progress accurately, with missing features like percentage or page tracking. This undermines the app's core functionality as a reading tracker.
It doesn’t show book reading progress at all, which defeats the entire point of a reading app.
Login Problems
There are significant issues with login processes, especially after updates that remove login options like Google or Facebook. This results in users being unable to access their accounts.
I can't get it to accept my password. I've changed it 3 times.
Feature Disparity
The Android app lacks features available on iOS, such as viewing book genres and switching editions. This inconsistency frustrates users and limits the app's functionality.
The Android app just lacks most of the functionalities that do exist on the website.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Loss
Users are experiencing account loss and data erasure after being logged out, with no recovery options available. This issue is causing significant frustration and loss of trust in the platform.
Half-Star Ratings
The absence of half-star ratings is a recurring complaint, as users feel it limits their ability to accurately rate books. This feature is highly requested to improve the granularity of user reviews.
Interface Outdated
The app's interface is criticized for being outdated and clunky, with users comparing it to a 2010 web app. This detracts from the user experience and makes the app feel neglected.
Reading Progress Issues
Users report that the app fails to track reading progress accurately, with missing features like percentage or page tracking. This undermines the app's core functionality as a reading tracker.
Login Problems
There are significant issues with login processes, especially after updates that remove login options like Google or Facebook. This results in users being unable to access their accounts.
Feature Disparity
The Android app lacks features available on iOS, such as viewing book genres and switching editions. This inconsistency frustrates users and limits the app's functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Goodreads for years and love connecting with others via this app. Recently I was logged out of the app for some reason and I can no longer access my account. Very frustrating considering I’ve been tracking my books for years on this app and now it’s all gone. Customer service is basically non-existent. I’m going to try StoryGraph.
Kristi from MN
I love this app so much. It’s my go-to for all things book-related! BUT…. I SO WISH there was a half star option on the rating scale. Very often I would like to rate a book 4.5…. Better than good, but still reserving the 5 star rating for those AMAZING reads.
CTinaSummer
This app has not been meaningfully updated in 10+ years. The interface is so clunky. You cannot rate in half stars, the recommendations for new books are terrible, the only way to set a reading goal is by # of books. They recently updated the logo but literally nothing else. For something owned by Amazon why is this app SO BAD
SamlH1991

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Goodreads for years and love connecting with others via this app. Recently I was logged out of the app for some reason and I can no longer access my account. Very frustrating considering I’ve been tracking my books for years on this app and now it’s all gone. Customer service is basically non-existent. I’m going to try StoryGraph.
Candice Wu
App Store
I love this app so much. It’s my go-to for all things book-related! BUT…. I SO WISH there was a half star option on the rating scale. Very often I would like to rate a book 4.5…. Better than good, but still reserving the 5 star rating for those AMAZING reads.
Kelly Williams
Google Play
This app has not been meaningfully updated in 10+ years. The interface is so clunky. You cannot rate in half stars, the recommendations for new books are terrible, the only way to set a reading goal is by # of books. They recently updated the logo but literally nothing else. For something owned by Amazon why is this app SO BAD
Koray Okumus
Google Play

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