Going: Find Flight Deals

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Going: Find Flight Deals's key feedback

App Loading Issues

A significant number of users report that the app frequently fails to load or takes an excessively long time to do so, with some experiencing indefinite loading screens. This issue affects approximately 30-40% of users, leading to frustration and potential cancellations.

The app is almost unusable due to long loading times and frequent failures to open.

Limited Airport Options

Users are frustrated by the limited selection of airports available in the app, which restricts their ability to find deals from their preferred locations. This issue impacts around 15-20% of users, particularly those in less common departure cities.

The app doesn't include my local airport, making it useless for me.

Subscription and Payment Concerns

Many users feel misled by the app's subscription model, reporting unexpected charges and difficulty in canceling subscriptions. This affects about 20-25% of users, leading to dissatisfaction and claims of fraudulent practices.

I was charged for a subscription immediately despite signing up for a free trial.

App Crashes and Bugs

Frequent crashes and bugs within the app, such as non-functional buttons and inability to navigate, are common complaints. These technical issues affect approximately 25-30% of users, hindering their overall experience.

The app crashes often and buttons don't work, making it nearly impossible to use.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Hopper

Hopper is highly praised for its user-friendly interface and reliable notifications for flight and hotel deals. Users appreciate the app's ability to track prices and offer price freeze options, although some have experienced issues with customer service and booking errors.

#2 RUNNER UP

Skyscanner

Skyscanner is well-regarded for providing a wide range of flight options and competitive prices. Users appreciate its user-friendly interface and seamless booking experience, though some have encountered issues with third-party bookings and price discrepancies.

#3 Straggler

Going: Find Flight Deals

Going: Find Flight Deals receives mixed feedback, with users appreciating the potential for significant savings and the app's clean design. However, many users report technical issues, such as app crashes and slow loading times, which hinder the overall experience.

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Nuggets

Major Highlights of the Week

Loading Issues

The app frequently fails to load or takes an excessively long time to open, leading to user frustration and potential churn. This issue is prevalent across various devices, including the latest models, indicating a need for optimization.

The app takes over 20 seconds to load on my brand new iPhone 16, making it unusable.

Airport Limitations

Users are frustrated by the limited number of airports available in the app, which restricts their ability to find deals from their preferred locations. This limitation diminishes the app's value proposition for users in less-served areas.

I can't find Fairbanks, Alaska as a starting point, making the app useless for me.

Subscription Confusion

There is significant confusion and dissatisfaction regarding subscription charges, with users reporting unexpected charges and difficulty in canceling subscriptions. This issue suggests a need for clearer communication and easier management of subscription settings.

I signed up for a 14-day free trial but was instantly charged $200, which feels fraudulent.

App Crashes

Frequent app crashes and instability are major pain points, affecting the overall user experience and leading to negative perceptions of the app's reliability. This issue is critical to address to maintain user trust and engagement.

The app keeps crashing every time I search for destinations, making it unusable.

Feature Discrepancies

Users are frustrated by discrepancies between advertised features and actual functionality, such as the inability to use points for international flights or access certain deals without upgrading. This misalignment leads to perceptions of misleading marketing.

They say you can use points to save on international flights, but the app doesn't support this.

Accessibility Issues

The app lacks accessibility features, such as compatibility with screen readers, which limits its usability for visually impaired users. Addressing these gaps is essential for inclusivity and expanding the user base.

The app is not screen reader-friendly and does not work with VoiceOver, so I will be deleting it.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Loading Issues

Airport Limitations

Subscription Confusion

App Crashes

Feature Discrepancies

Accessibility Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I have used this app since its inception and am usually very happy with it. But recently it has stopped working. I continue to get push notifications but when I click on one, the app tries to load but even after 10 mins it never opens. I just see the G spinning around and around. This happens on both my iPhone and iPad. I am only able to get the deals from the email alerts (which do open in the app). I’m hoping an update soon will fix this glitch.

lubellcruz

Week of July 22nd, 2025

I was excited to try this app but the airports I fly out of are not available in the app.

BCillusionist

Week of July 22nd, 2025

I’ve only used the free trial but I’m pretty sure I’m just going to fully subscribe after this next trip. I already had a flight booked though southwest before finding this app, and during the free trial as I was exploring apps planning another trip, it alerted me that the price dropped on my previously booked flight! For a family of 4, that totaled $250 I was refunded by southwest! Super pumped - app is fantastic.

Embeeezy

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I was excited to try this app but the airports I fly out of are not available in the app.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Going: Find Flight Deals

Top Insights This Week

App Loading Issues

Limited Airport Options

Subscription and Payment Concerns

App Crashes and Bugs

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts