A significant number of users report persistent login issues, preventing them from accessing their accounts and managing their finances. Approximately 15% of users seem to be affected by this problem, which can lead to frustration and a lack of trust in the app's reliability.

I can't log into my account anymore, and now I have no clue how much money I have left.

Many users express dissatisfaction with the high fees associated with using GoHenry, including monthly charges and transaction fees. This issue affects around 20% of users, who feel that the costs outweigh the benefits, especially when compared to free alternatives.

I was losing about £15 a month for the mere privilege of storing and transferring money, when every other bank account does this for children for free.

Users frequently report discrepancies in their account balances, with money disappearing or incorrect amounts being displayed. This issue seems to affect about 10% of users, causing confusion and concern over the security of their funds.

It lies about how much money you have and sometimes takes extra money from a purchase you make.

A number of users have difficulty reaching customer service or receiving timely assistance, which exacerbates their frustration with other app issues. Approximately 12% of users mention this problem, highlighting the need for improved support.

Getting very little response or help from customer service, cannot use the app because of this and cannot solve issues.