GoHenry: Kids & Teens Banking

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of GoHenry: Kids & Teens Banking's key feedback

High Fees

Many users express dissatisfaction with the app's fees, including monthly charges and additional costs for transactions, which they find excessive compared to free alternatives. Approximately 20% of users mention this issue.

The app charges a monthly fee and 50p per transaction, which is too expensive compared to free banking options.

Login Issues

A significant number of users report problems with logging into the app, experiencing errors and difficulties accessing their accounts, which affects their ability to manage finances. This issue affects about 15% of users.

I can't log into my account; it keeps saying 'something went wrong' despite using the correct details.

Account Closure Difficulties

Users frequently mention challenges in closing their accounts, with some reporting ongoing charges even after attempting to cancel, leading to frustration and distrust. This problem is noted by around 10% of users.

I've tried to close my account multiple times, but they keep charging me monthly fees.

Transaction Delays

Several users experience delays in money transfers and transactions, which can leave children without access to funds when needed, causing inconvenience and stress. Approximately 8% of users are affected by this issue.

Money transfers take too long, leaving my child without funds when they need it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

FamZoo

FamZoo receives overwhelmingly positive feedback for its ease of use, excellent customer service, and comprehensive features that help teach kids financial responsibility. Users appreciate the ability to manage allowances, track spending, and the flexibility of the app, which includes features like automatic savings and chore tracking.

#2 RUNNER UP

GoHenry: Kids & Teens Banking

GoHenry is praised for its educational value in teaching kids about money management and the convenience it offers parents in tracking and managing their children's finances. However, users report issues with app stability, customer service, and unexpected fees, which detract from the overall experience.

#3 Straggler

Greenlight

Greenlight is well-regarded for its robust parental controls and educational tools that help children learn about financial management. Users appreciate the app's user-friendly interface and the ability to set spending limits, although some mention occasional technical issues and customer service delays.

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Nuggets

Major Highlights of the Week

Account Closure Issues

Users face significant challenges when attempting to close their accounts, often experiencing delays and continued charges despite cancellation requests. This creates a negative user experience and raises concerns about the company's customer service practices.

I have been trying for nearly a month to close my account, but they keep charging me.

Unexpected Charges

Many users are frustrated by unexpected fees, such as charges for topping up accounts or monthly fees that were not clearly communicated during sign-up. This lack of transparency can lead to dissatisfaction and a perception of the service as overpriced.

I was charged £122 for a £100 transfer, which was not made clear.

Users frequently encounter issues with logging into the app, with some unable to access their accounts or experiencing repeated errors. This affects the app's reliability and can prevent users from managing their finances effectively.

Every time I try to log in, it says 'something went wrong'.

Delayed Transactions

There are reports of significant delays in transaction processing, with funds taking days to appear in accounts. This undermines the app's utility for real-time financial management and can leave users without access to their money when needed.

It took over a week for my transfer to appear in the GoHenry account.

Security Concerns

Some users have experienced unauthorized transactions and difficulties in resolving these issues with customer support. This raises concerns about the app's security measures and the effectiveness of its fraud prevention protocols.

Someone took money from my card, and I haven't received a refund.

Customer Support Challenges

Users report difficulties in reaching customer support and receiving timely assistance, which exacerbates issues with account management and problem resolution. This can lead to frustration and a lack of trust in the service.

I waited for hours to speak to an agent, only to be disconnected.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Closure Issues

Unexpected Charges

Delayed Transactions

Security Concerns

Customer Support Challenges

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for teaching kids about money, but the monthly fees and additional charges for transfers make it less appealing. There are free alternatives that offer similar features.

Drmsimmons

I love the concept of GoHenry for teaching financial responsibility, but the app is glitchy and often shows incorrect balances, which is frustrating for my child.

Riley746

GoHenry is a fantastic tool for kids to learn about money management, but the inability to easily close accounts and get refunds is a major downside.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for teaching kids about money, but the monthly fees and additional charges for transfers make it less appealing. There are free alternatives that offer similar features.

Candice Wu

App Store

I love the concept of GoHenry for teaching financial responsibility, but the app is glitchy and often shows incorrect balances, which is frustrating for my child.

Kelly Williams

Google Play

GoHenry is a fantastic tool for kids to learn about money management, but the inability to easily close accounts and get refunds is a major downside.

Koray Okumus

Google Play

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User Experience Report

Report Date

GoHenry: Kids & Teens Banking

Top Insights This Week

High Fees

Login Issues

Account Closure Difficulties

Transaction Delays

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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