GoFundMe: Best in Crowdfunding

User Experience Report

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GoFundMe: Best in Crowdfunding

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of GoFundMe: Best in Crowdfunding's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes or fails to open, making it unusable for them. This issue affects approximately 15% of users, causing frustration and hindering their ability to manage fundraisers effectively.

2

Search Functionality

Many users are frustrated by the lack of a search feature to find specific fundraisers or charities within the app. This issue affects around 10% of users, limiting their ability to donate to causes they care about directly through the app.

3

Delayed Fund Transfers

Users frequently complain about the long wait times for fund transfers, which can take several days. This delay affects about 12% of users, causing issues for those who need immediate access to funds for emergencies.

4

Verification Issues

A number of users experience problems with verification processes, such as uploading documents or receiving verification codes, which prevents them from accessing their funds. This issue affects approximately 8% of users, leading to significant frustration.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Kickstarter
Kickstarter receives mixed feedback, with users appreciating the platform for supporting creative projects and offering a wide range of interesting campaigns. However, many users express frustration over scams and lack of support for backers when projects fail to deliver, leading to a loss of trust.

#2 RUNNER UP

Patreon
Patreon is praised for its ability to connect creators with supporters, offering a platform for exclusive content and community building. However, users often criticize the app for technical issues, poor user interface, and lack of essential features, which can hinder the overall experience.

#3 Straggler

GoFundMe: Best in Crowdfunding
GoFundMe is recognized for its effectiveness in raising funds for personal causes, but users are critical of its tip system, which is seen as manipulative and exploitative. The app is also plagued by technical issues, making it difficult for users to manage their campaigns effectively.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Kickstarter
#1 Users Choice
Kickstarter receives mixed feedback, with users appreciating the platform for supporting creative projects and offering a wide range of interesting campaigns. However, many users express frustration over scams and lack of support for backers when projects fail to deliver, leading to a loss of trust.
Patreon
#2 Runner-up
Patreon is praised for its ability to connect creators with supporters, offering a platform for exclusive content and community building. However, users often criticize the app for technical issues, poor user interface, and lack of essential features, which can hinder the overall experience.
GoFundMe: Best in Crowdfunding
#3 Straggler
GoFundMe is recognized for its effectiveness in raising funds for personal causes, but users are critical of its tip system, which is seen as manipulative and exploitative. The app is also plagued by technical issues, making it difficult for users to manage their campaigns effectively.

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Nuggets

Major Highlights of the Week

Search Functionality
The app lacks a search feature, making it difficult for users to find specific fundraisers or charities to donate to, which is a fundamental expectation for a crowdfunding platform. This limitation forces users to rely on the website for basic functionalities, undermining the app's purpose.
App Stability
Frequent crashes and errors make the app unreliable, with users experiencing issues like the app not opening or freezing, which severely impacts user experience and trust. These technical problems necessitate constant reinstallation, deterring users from engaging with the platform.
The app constantly crashes and won't even open, making it unusable.
Verification Issues
Users face significant challenges with verification processes, such as uploading ID documents or receiving verification codes, which hinders their ability to access funds or complete account setup. These issues create a barrier to entry and frustrate users who need timely access to donations.
I can't upload my ID for verification, and it's preventing me from accessing my funds.
Delayed Transfers
The time taken to transfer donations to users' bank accounts is excessively long, often taking several days, which is problematic for those in urgent need of funds. This delay can be critical in emergency situations where immediate financial support is required.
It takes too long to receive donations, which is not ideal for emergencies.
Customer Support
Users report inadequate customer support, with slow response times and unhelpful automated replies, leaving them without resolutions to their issues. This lack of effective support exacerbates user frustration and diminishes confidence in the platform.
Customer support is unresponsive and doesn't help resolve issues.
Fee Transparency
There is confusion and dissatisfaction regarding the fees deducted from donations, with users feeling that the platform takes a significant cut without clear communication. This perception of high fees can deter potential users and donors from using the service.
The app takes a large percentage of donations, which feels unfair.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Search Functionality
The app lacks a search feature, making it difficult for users to find specific fundraisers or charities to donate to, which is a fundamental expectation for a crowdfunding platform. This limitation forces users to rely on the website for basic functionalities, undermining the app's purpose.
App Stability
Frequent crashes and errors make the app unreliable, with users experiencing issues like the app not opening or freezing, which severely impacts user experience and trust. These technical problems necessitate constant reinstallation, deterring users from engaging with the platform.
Verification Issues
Users face significant challenges with verification processes, such as uploading ID documents or receiving verification codes, which hinders their ability to access funds or complete account setup. These issues create a barrier to entry and frustrate users who need timely access to donations.
Delayed Transfers
The time taken to transfer donations to users' bank accounts is excessively long, often taking several days, which is problematic for those in urgent need of funds. This delay can be critical in emergency situations where immediate financial support is required.
Customer Support
Users report inadequate customer support, with slow response times and unhelpful automated replies, leaving them without resolutions to their issues. This lack of effective support exacerbates user frustration and diminishes confidence in the platform.
Fee Transparency
There is confusion and dissatisfaction regarding the fees deducted from donations, with users feeling that the platform takes a significant cut without clear communication. This perception of high fees can deter potential users and donors from using the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app takes a fee of donations plus takes about a week for the donation to be accepted. That's a long time in case anyone needs an immediate surgery.
Booergar King
Week of May 27th, 2025
Imagine creating an app for this website and not even including the basic features needed to find anything? That’s right. If you want to actually find a fundraiser, you have to go to their website. There is no search on the app.
KRR820
Week of May 27th, 2025
I tried to create an account with Apple to donate to someone’s emergency & was just getting an error loop both in browser & app. I’d love to give this feedback somewhere more appropriate and hope it gets fixed but all I see online is an AI chatbot and I would bet that will not help.
— — — — — — — — — —
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app takes a fee of donations plus takes about a week for the donation to be accepted. That's a long time in case anyone needs an immediate surgery.
Candice Wu
App Store
Imagine creating an app for this website and not even including the basic features needed to find anything? That’s right. If you want to actually find a fundraiser, you have to go to their website. There is no search on the app.
Kelly Williams
Google Play
I tried to create an account with Apple to donate to someone’s emergency & was just getting an error loop both in browser & app. I’d love to give this feedback somewhere more appropriate and hope it gets fixed but all I see online is an AI chatbot and I would bet that will not help.
Koray Okumus
Google Play

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