GoFundMe: Best in Crowdfunding

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

GoFundMe: Best in Crowdfunding

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of GoFundMe: Best in Crowdfunding's key feedback

1

Login and Access Issues

A significant number of users, approximately 20%, report difficulties with logging into the app, encountering error messages, and being unable to access their accounts. This issue is exacerbated by the app's failure to properly log users out, leading to repeated login attempts and frustration.

I can't log in at all on the app; it keeps saying there's an issue or just spins forever.

2

App Crashes and Glitches

Around 15% of users experience frequent app crashes and glitches, particularly when trying to post updates or add photos. These technical issues disrupt the user experience and make it challenging to manage fundraisers effectively.

The app crashes every time I try to add a photo to my update, making it impossible to post.

3

Delayed Fund Transfers

Approximately 10% of users express frustration with the delayed transfer of funds, which can take several days to weeks. This delay is particularly problematic for those in urgent need of financial assistance.

It takes forever to get the funds; if you need money quickly, this is not the app for you.

4

Search Functionality Lacking

About 5% of users find it difficult to search for specific fundraisers within the app due to the lack of a visible search bar, making it challenging to find and support causes they care about.

I downloaded the app to help someone's cause, but it's impossible to find a homepage to look them up.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GoFundMe: Best in Crowdfunding
GoFundMe receives mixed feedback, with many users praising its ease of use and effectiveness in raising funds for personal and emergency needs. However, there are significant complaints about technical issues, customer service, and concerns over fund management and transparency.

#2 RUNNER UP

Patreon
Patreon users appreciate the platform for supporting indie creators and providing a way to engage with content. However, recent updates have frustrated users due to unwanted content suggestions and navigation issues, leading to dissatisfaction with the user experience.

#3 Straggler

Kickstarter
Kickstarter faces criticism for a lack of accountability and protection against fraudulent projects, with many users feeling scammed. While some appreciate the platform's potential for innovation, the negative experiences with unfulfilled projects and poor customer support dominate the feedback.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GoFundMe: Best in Crowdfunding
#1 Users Choice
GoFundMe receives mixed feedback, with many users praising its ease of use and effectiveness in raising funds for personal and emergency needs. However, there are significant complaints about technical issues, customer service, and concerns over fund management and transparency.
Patreon
#2 Runner-up
Patreon users appreciate the platform for supporting indie creators and providing a way to engage with content. However, recent updates have frustrated users due to unwanted content suggestions and navigation issues, leading to dissatisfaction with the user experience.
Kickstarter
#3 Straggler
Kickstarter faces criticism for a lack of accountability and protection against fraudulent projects, with many users feeling scammed. While some appreciate the platform's potential for innovation, the negative experiences with unfulfilled projects and poor customer support dominate the feedback.

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Nuggets

Major Highlights of the Week

Login Issues
Users frequently encounter errors when trying to log in, often being logged out unexpectedly or unable to access their accounts. This disrupts their ability to manage fundraisers effectively.
Every time I try to log in, I get an error message and can't access my account.
Search Functionality
The app lacks an intuitive search feature, making it difficult for users to find specific fundraisers or causes they wish to support. This limits user engagement and donation potential.
Account Deletion
Some users report their accounts being deleted without clear reasons, affecting their ability to raise funds for critical causes. This creates distrust and frustration among users.
They deleted my account for no reason while I was trying to help orphanages.
Photo Upload Failures
Users experience issues uploading photos, which are crucial for updating and engaging donors. This technical glitch hinders effective communication and fundraising efforts.
I can't upload photos to my updates, and the app crashes when I try.
Delayed Fund Transfers
There are significant delays in transferring funds to users' bank accounts, which is problematic for those in urgent need of financial assistance. This delay undermines the app's reliability in emergencies.
It takes weeks to get money from donations, which is useless in emergencies.
AI Support Limitations
The reliance on AI for customer support is insufficient, as users struggle to get timely and effective help for their issues. This lack of human support leads to unresolved problems and user dissatisfaction.
The only help is AI, which is not much help at all.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users frequently encounter errors when trying to log in, often being logged out unexpectedly or unable to access their accounts. This disrupts their ability to manage fundraisers effectively.
Search Functionality
The app lacks an intuitive search feature, making it difficult for users to find specific fundraisers or causes they wish to support. This limits user engagement and donation potential.
Account Deletion
Some users report their accounts being deleted without clear reasons, affecting their ability to raise funds for critical causes. This creates distrust and frustration among users.
Photo Upload Failures
Users experience issues uploading photos, which are crucial for updating and engaging donors. This technical glitch hinders effective communication and fundraising efforts.
Delayed Fund Transfers
There are significant delays in transferring funds to users' bank accounts, which is problematic for those in urgent need of financial assistance. This delay undermines the app's reliability in emergencies.
AI Support Limitations
The reliance on AI for customer support is insufficient, as users struggle to get timely and effective help for their issues. This lack of human support leads to unresolved problems and user dissatisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and quick to set up, but it can be glitchy. I've experienced issues with logging out unexpectedly and the app crashing, which makes it frustrating to use.
SwirliCanes
I can't find a search bar to look for specific fundraisers. It's frustrating to navigate the app without this feature, and it makes it difficult to support causes I care about.
AnxiousCathy
The app frequently logs me out and crashes when I try to post updates or thank donors. It's disappointing because it takes a lot of time to rewrite everything, and these issues have persisted for weeks.
AFUSA77

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is easy to use and quick to set up, but it can be glitchy. I've experienced issues with logging out unexpectedly and the app crashing, which makes it frustrating to use.
Candice Wu
App Store
I can't find a search bar to look for specific fundraisers. It's frustrating to navigate the app without this feature, and it makes it difficult to support causes I care about.
Kelly Williams
Google Play
The app frequently logs me out and crashes when I try to post updates or thank donors. It's disappointing because it takes a lot of time to rewrite everything, and these issues have persisted for weeks.
Koray Okumus
Google Play

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