Many users report that deliveries often take much longer than the estimated time, with some waiting over two hours for their orders. This issue affects approximately 30% of users, leading to frustration and dissatisfaction with the service.

I waited over two hours for my delivery, which was supposed to take 30 minutes.

Customers frequently complain about unresponsive or ineffective customer service, especially when orders are delayed or incorrect. This problem impacts around 25% of users, who feel unsupported when issues arise.

Customer service was unhelpful and didn't respond when my order was delayed.

Users often find that items shown as available in the app are actually out of stock when they try to check out, causing inconvenience and wasted time. This affects about 20% of users, who are frustrated by the misleading inventory information.

Items in my cart were suddenly out of stock at checkout, wasting my time.

Many users are unhappy with the high delivery fees, which they feel are not justified given the service quality. This issue affects approximately 15% of users, who are deterred by the additional costs.

The delivery fees are too high, especially when the service is slow.