GoFan: Buy Tickets to Events

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of GoFan: Buy Tickets to Events's key feedback

Excessive Fees

Many users are frustrated with the additional fees charged per ticket, which they perceive as excessive and unjustified. Approximately 30% of users express dissatisfaction with these fees, feeling that they are being exploited financially. This issue is particularly concerning for families attending multiple events.

I hate that I have to pay extra fees for every ticket, it's just a way to squeeze more money out of us.

App Functionality Issues

A significant number of users report problems with the app's functionality, including crashes, login issues, and difficulties accessing purchased tickets. These issues affect around 25% of users, leading to missed events and repeated purchases due to app errors.

The app keeps crashing and won't even open to the login screen, making it impossible to use.

Poor Customer Support

Users frequently complain about inadequate customer support, with many finding the automated responses unhelpful and slow. Approximately 20% of users express frustration with the lack of effective assistance, especially when dealing with billing or technical issues.

Customer service is terrible, only offering a slow chatbot and no real help when needed.

Inconvenient Ticket Sharing

The process of sharing tickets is cumbersome, requiring each recipient to download the app and create an account. This affects about 15% of users, particularly those purchasing tickets for groups or less tech-savvy individuals.

It's annoying that everyone needs the app to access a transferred ticket, making it hard for seniors.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Eventbrite

Eventbrite receives mixed feedback, with users appreciating its user-friendly interface and ease of use for event browsing and ticket purchasing. However, some users report issues with app functionality, such as glitches and difficulties in accessing tickets, and express frustration with customer service.

#2 RUNNER UP

GoFan: Buy Tickets to Events

GoFan has a polarized reception, with users praising its convenience and ease of use for purchasing school event tickets. However, many users criticize the app for technical issues, high service fees, and poor customer service, leading to a frustrating experience for some.

#3 Straggler

Ticketmaster

Ticketmaster is often criticized for high service fees and technical issues, particularly with app functionality and ticket access. Despite these complaints, some users find the app useful for purchasing tickets to major events, though the overall sentiment is largely negative due to perceived price gouging and poor customer support.

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Nuggets

Major Highlights of the Week

Excessive Fees

Users are frustrated with the additional service fees charged per ticket, which they perceive as unnecessary and exploitative. This fee structure is seen as a financial burden, especially for families attending multiple events.

Parents should be outraged that GoFan is taking advantage of them by imposing exorbitant processing fees.

App Glitches

Frequent app crashes and glitches prevent users from accessing their tickets, leading to missed events and duplicate purchases. The app's instability is a significant barrier to a seamless user experience.

Poor Customer Support

The lack of effective customer support, with reliance on unhelpful chatbots and delayed responses, leaves users feeling abandoned when issues arise. This inadequate support system exacerbates user frustration.

The only support is a time-consuming unhelpful chatbot.

Inflexible Refund Policy

Users are dissatisfied with the rigid refund policy, which does not accommodate errors or unused tickets. This policy is perceived as unfair and contributes to negative user sentiment.

They told me that it was too late to request a refund because the incorrect tournament for the incorrect tickets that I purchased was over.

Mandatory App Use

The requirement to use the app for ticket purchases is seen as inconvenient, especially for those who prefer traditional payment methods like cash. This mandatory use alienates non-tech-savvy users.

I think it is stupid to have to buy tickets online for a school function. Should have the option to pay with CASH as well.

Ticket Transfer Issues

The inability to easily transfer tickets to others, especially for seniors or those without smartphones, complicates the user experience. This limitation hinders the app's convenience and accessibility.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Excessive Fees

App Glitches

Poor Customer Support

Inflexible Refund Policy

Users are dissatisfied with the rigid refund policy, which does not accommodate errors or unused tickets. This policy is perceived as unfair and contributes to negative user sentiment.

Mandatory App Use

The requirement to use the app for ticket purchases is seen as inconvenient, especially for those who prefer traditional payment methods like cash. This mandatory use alienates non-tech-savvy users.

Ticket Transfer Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy, often saying 'uh-oh we can’t find the page you’re looking for' after I pay for my tickets. Then it shows I have no tickets available, and I have to click the link in my email to access my tickets. This has led to multiple purchases because I didn't think the payment was going through.

Tow Loco

Week of July 22nd, 2025

I purchased tickets for my daughter’s wrestling tournament and selected the incorrect event. I quickly ordered the correct tickets and attended my daughter’s tournament, thinking I could request a refund after. I was wrong; they told me it was too late to request a refund because the incorrect tournament was over, even though the tickets were not used.

el pipirisnice

Week of July 22nd, 2025

The app doesn't work half the time: if you buy a ticket on something other than your phone, it will not show up for hours, and you have to log out and log back in multiple times before you see it.

Nate Vemuri

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app doesn't work half the time: if you buy a ticket on something other than your phone, it will not show up for hours, and you have to log out and log back in multiple times before you see it.

Koray Okumus

Google Play

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User Experience Report

Report Date

GoFan: Buy Tickets to Events

Top Insights This Week

Excessive Fees

App Functionality Issues

Poor Customer Support

Inconvenient Ticket Sharing

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts