Glassdoor | Jobs & Community

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Glassdoor | Jobs & Community's key feedback

Search Functionality Issues

Users frequently encounter problems with the search functionality, such as limited search results and inability to filter effectively, affecting approximately 20% of users. This issue hinders the ability to find relevant job listings and company reviews efficiently.

The app's search function is frustratingly limited, often failing to return relevant results.

App Glitches and Bugs

Many users report persistent glitches and bugs, such as app freezing, crashing, and error messages, impacting around 15% of users. These technical issues disrupt the user experience and make it difficult to navigate the app smoothly.

The app frequently freezes and crashes, making it hard to use effectively.

Irrelevant Job Alerts

A significant number of users receive job alerts that do not match their skills or preferences, affecting about 10% of users. This leads to frustration as users are bombarded with irrelevant job postings.

Job alerts are often irrelevant, not matching my skills or preferences.

Mandatory Account and Review

Users are frustrated by the requirement to create an account and submit reviews to access certain features, affecting approximately 5% of users. This requirement is seen as an unnecessary barrier to using the app.

The app forces you to create an account and submit reviews, which is a hassle.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Glassdoor | Jobs & Community

Glassdoor receives mixed feedback, with many users praising its user-friendly interface and helpful job search features. However, some users report technical issues, such as app crashes and irrelevant job recommendations, which detract from the overall experience.

#2 RUNNER UP

LinkedIn is appreciated for its professional networking capabilities and job search features, but users express frustration with account restrictions and spam. Some users find the platform essential for career growth, while others criticize its algorithm and customer support.

#3 Straggler

Indeed

Indeed faces significant criticism for fake job listings and data privacy concerns, with many users reporting scams and irrelevant job recommendations. Despite this, some users still find it useful for job searching and appreciate its ease of use.

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Nuggets

Major Highlights of the Week

Search Glitches

Users encounter significant issues with job search functionality, including incomplete result loading and app crashes when applying filters. These technical glitches hinder the job search process and frustrate users seeking employment opportunities.

The app glitches and won't load more than 25-50 job results, making it difficult to find decent jobs.

Filter Freezes

The app's filter feature often freezes or crashes, particularly when users attempt to filter by location, disrupting the user experience and making it challenging to refine job searches effectively.

Every time I try to choose a location, the filter screen freezes and kicks me out of the app.

Irrelevant Job Alerts

Job alerts frequently include positions unrelated to users' skills or preferences, leading to frustration and a perception that the app's recommendation system is ineffective.

The job alerts I receive have nothing to do with my actual skills or listed preferences.

Mandatory Reviews

Users are required to submit reviews or personal information to access certain features, which is seen as an unnecessary barrier and a deterrent to using the app.

I have to submit a review to continue using the app, which is a waste of time.

Community Misuse

The Glassdoor Community feature is criticized for being misused as a social platform rather than a professional space, with irrelevant personal posts overshadowing career-related discussions.

The 'Glassdoor Community' is filled with personal drama and vague emotional posts, not career discussions.

Review Posting Issues

There are complaints about reviews not being posted unless users reach out for feedback, leading to dissatisfaction with the app's transparency and reliability.

Every review I’ve written doesn’t get posted unless I reach out via feedback to ask why.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Search Glitches

Filter Freezes

The app's filter feature often freezes or crashes, particularly when users attempt to filter by location, disrupting the user experience and making it challenging to refine job searches effectively.

Irrelevant Job Alerts

Job alerts frequently include positions unrelated to users' skills or preferences, leading to frustration and a perception that the app's recommendation system is ineffective.

Mandatory Reviews

Users are required to submit reviews or personal information to access certain features, which is seen as an unnecessary barrier and a deterrent to using the app.

Community Misuse

The Glassdoor Community feature is criticized for being misused as a social platform rather than a professional space, with irrelevant personal posts overshadowing career-related discussions.

Review Posting Issues

There are complaints about reviews not being posted unless users reach out for feedback, leading to dissatisfaction with the app's transparency and reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has so much data, but the actual ability to use it is poorly executed, especially when sorting through reviews and salaries. You cannot search on an individual term, and the app doesn't allow you to edit a search if it returns no results.

NinjaNick96

I often experience bugs when searching for jobs. I could have 300 search results but can only scroll far enough to see maybe 25-50 of them before the app glitches and won’t load the next few results.

SJtheLight

The job alerts I receive have nothing to do with my actual skills, background, or listed preferences—some include roles I’ve never even worked in or expressed interest in.

PedroMadison

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The job alerts I receive have nothing to do with my actual skills, background, or listed preferences—some include roles I’ve never even worked in or expressed interest in.

Koray Okumus

Google Play

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User Experience Report

Report Date

Glassdoor | Jobs & Community

Top Insights This Week

Search Functionality Issues

App Glitches and Bugs

Irrelevant Job Alerts

Mandatory Account and Review

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts