Glam AI: Video & Photo Editor

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Glam AI: Video & Photo Editor's key feedback

Subscription Confusion

Many users are frustrated by the lack of a clear free trial, feeling misled into paying before experiencing the app's features. Approximately 30% of users express dissatisfaction with the subscription model and hidden costs.

I downloaded the app expecting a free trial, but it immediately asked for payment without letting me try anything.

App Crashes

A significant number of users report that the app frequently crashes, especially when uploading photos, making it unusable. This issue affects about 20% of users, leading to a poor user experience.

Every time I try to upload a photo, the app crashes, making it impossible to use.

Poor AI Results

Users are disappointed with the AI-generated results, which often do not resemble the original images or meet expectations. Around 25% of users mention that the output is inaccurate or distorted.

The AI results look nothing like the original photo, and the generated images are often distorted.

Customer Support Issues

There are numerous complaints about the lack of responsive customer support, with users unable to resolve billing or technical issues. Approximately 15% of users express frustration over unaddressed support requests.

I contacted customer support about a billing issue, but never received a response.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

PicsArt

PicsArt is praised for its comprehensive editing tools and creative features, making it a favorite among photo enthusiasts. However, users express frustration over the app's aggressive monetization, with many features locked behind a paywall, leading to dissatisfaction among long-time users.

#2 RUNNER UP

Glam AI: Video & Photo Editor

Glam AI receives mixed feedback; users appreciate its fun and innovative features, but there are significant complaints about unexpected charges and issues with accuracy in photo transformations. Some users feel misled by the app's subscription model, which has led to frustration and accusations of being a scam.

#3 Straggler

VSCO

VSCO is well-regarded for its high-quality filters and user-friendly interface, making it a popular choice for photo editing. However, recent changes requiring payment for previously free features have disappointed long-time users, leading to a decline in satisfaction.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are frustrated with the lack of a clear free trial, feeling misled into paying before experiencing the app's features. This confusion leads to dissatisfaction and perceptions of deceptive practices.

I downloaded the app expecting a free trial, but it immediately asked for payment without letting me try anything.

Poor Customer Support

Customers report a lack of response from customer service, especially when seeking refunds or assistance with app issues. This lack of support exacerbates user frustration and diminishes trust in the app.

I emailed support multiple times about my subscription issue and received no response.

Inaccurate Outputs

The app often generates results that do not match the input images, leading to user disappointment and claims of false advertising. This inconsistency in output quality undermines user confidence in the app's capabilities.

I uploaded a photo of my product, but the app generated an unrelated image.

Excessive Monetization

Users are discontent with the app's monetization strategy, which requires both a subscription and additional coin purchases to access features. This dual payment model is perceived as exploitative.

After paying for a subscription, I still had to buy coins to use the app.

Device Compatibility Issues

The app frequently crashes or fails to function on certain devices, particularly high-end models, leading to user frustration and negative reviews. This technical instability affects user retention.

The app crashes every time I try to use it on my Samsung Galaxy S24 Ultra.

Misleading Advertising

Users feel deceived by promotional materials that do not accurately represent the app's functionality or results. This discrepancy between marketing and actual experience leads to user distrust.

The app's ads promised features that were not available or did not work as shown.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Poor Customer Support

Inaccurate Outputs

Excessive Monetization

Users are discontent with the app's monetization strategy, which requires both a subscription and additional coin purchases to access features. This dual payment model is perceived as exploitative.

Device Compatibility Issues

The app frequently crashes or fails to function on certain devices, particularly high-end models, leading to user frustration and negative reviews. This technical instability affects user retention.

Misleading Advertising

Users feel deceived by promotional materials that do not accurately represent the app's functionality or results. This discrepancy between marketing and actual experience leads to user distrust.

Quotes of the week

Hear from some of the most impactful users to drive changes

I paid for my subscription but can't access the camera. Sent two emails to support with no response. Frustrating!

Me! ;))

Week of May 15th, 2025

I bought the VIP membership and the app still won’t let me save any of the pictures I edited. I still can’t figure out what I am paying for.

Annoyed0630

Week of May 15th, 2025

The app is fun to use to retouch existing photos and enhance features without changing them entirely. I really enjoy this and tried it for a week then just signed up for a quarter.

tmfjr2002

Week of May 15th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I paid for my subscription but can't access the camera. Sent two emails to support with no response. Frustrating!

Candice Wu

App Store

I bought the VIP membership and the app still won’t let me save any of the pictures I edited. I still can’t figure out what I am paying for.

Kelly Williams

Google Play

The app is fun to use to retouch existing photos and enhance features without changing them entirely. I really enjoy this and tried it for a week then just signed up for a quarter.

Koray Okumus

Google Play

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User Experience Report

Report Date

Glam AI: Video & Photo Editor

Top Insights This Week

Subscription Confusion

App Crashes

Poor AI Results

Customer Support Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts