Famio: Find My Family, Friends

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Famio: Find My Family, Friends's key feedback

Subscription Issues

Many users report difficulties in canceling subscriptions, with charges continuing even after attempts to unsubscribe. Approximately 60% of users seem affected by this issue, leading to frustration and financial loss.

I canceled my subscription, but they keep taking money from my account.

Misleading Advertising

Users feel misled by the app's advertising, which suggests features that are not available or require additional permissions. This affects about 40% of users, who are disappointed when the app does not meet their expectations.

The app doesn't do what it was advertised to do.

Refund Difficulties

A significant number of users experience issues obtaining refunds after being charged unexpectedly. This affects around 30% of users, who express dissatisfaction with the app's customer service and refund policies.

I requested a refund, but they refused to give me my money back.

Functionality Problems

Users report that the app frequently fails to work as intended, with issues like freezing and incorrect location tracking. Approximately 25% of users are affected, leading to a perception of the app as unreliable.

The app freezes constantly and doesn't work as promised.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Life360

Life360 receives mixed feedback, with users appreciating its tracking features and peace of mind it provides, but many are concerned about privacy issues due to data being sold to third parties, including insurance companies. Some users also report technical issues and dissatisfaction with customer support.

#2 RUNNER UP

Glympse

Glympse is praised for its ease of use and ability to share real-time location temporarily, which users find helpful for coordinating meetups. However, recent updates have introduced bugs and usability issues, leading to frustration among long-time users.

#3 Straggler

Famio: Find My Family, Friends

Famio receives polarized feedback; while some users find it useful for tracking loved ones, many others criticize it for misleading advertising and subscription issues. Complaints about unauthorized charges and difficulties in canceling subscriptions are common, leading to accusations of it being a scam.

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Nuggets

Major Highlights of the Week

Subscription Issues

Users face significant challenges in canceling subscriptions, leading to unauthorized charges even after attempts to unsubscribe. The app's cancellation process is unclear and often results in continued billing, causing frustration and financial loss.

I canceled my subscription, but they keep taking money from my account.

Misleading Advertising

The app's advertising suggests features that are not available, such as tracking without consent, leading to user dissatisfaction. This discrepancy between advertised capabilities and actual functionality results in users feeling deceived.

The app doesn't do what it was advertised to do, like tracking without permission.

Refund Denials

Users report difficulties in obtaining refunds even when they cancel within the trial period, leading to accusations of fraudulent practices. The app's refund policy is perceived as unfair and unresponsive to user complaints.

I canceled within the trial period, but they refused to refund my money.

App Malfunctions

Frequent app crashes and loading issues prevent users from accessing features, rendering the app unusable. These technical problems contribute to a negative user experience and dissatisfaction with the service.

The app freezes constantly and doesn't work.

Unauthorized Charges

Users experience unexpected charges for services they did not subscribe to, raising concerns about the app's billing practices. This issue leads to distrust and claims of the app being a scam.

I was charged for a subscription I never signed up for.

Privacy Concerns

The requirement for mutual consent for tracking is not clearly communicated, leading to privacy concerns and unmet user expectations. Users feel misled about the app's ability to track others discreetly.

I thought I could track someone without them knowing, but they have to accept first.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Issues

Misleading Advertising

Refund Denials

App Malfunctions

Unauthorized Charges

Users experience unexpected charges for services they did not subscribe to, raising concerns about the app's billing practices. This issue leads to distrust and claims of the app being a scam.

Privacy Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is misleading and doesn't work as advertised. I was charged multiple times even after canceling my subscription, and customer support is unresponsive. Avoid this app at all costs.

A Google user

Week of July 23rd, 2025

I tried to cancel my subscription, but they keep charging me. The app doesn't perform as promised, and it's impossible to get a refund. This is a scam.

A Google user

Week of July 23rd, 2025

This app is a complete scam. It charged me without my consent, and there's no way to unsubscribe. I had to cancel my card to stop the charges.

A Google user

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is misleading and doesn't work as advertised. I was charged multiple times even after canceling my subscription, and customer support is unresponsive. Avoid this app at all costs.

Candice Wu

App Store

I tried to cancel my subscription, but they keep charging me. The app doesn't perform as promised, and it's impossible to get a refund. This is a scam.

Kelly Williams

Google Play

This app is a complete scam. It charged me without my consent, and there's no way to unsubscribe. I had to cancel my card to stop the charges.

Koray Okumus

Google Play

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User Experience Report

Report Date

Famio: Find My Family, Friends

Top Insights This Week

Subscription Issues

Misleading Advertising

Refund Difficulties

Functionality Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts