Famio: Find My Family, Friends

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Famio: Find My Family, Friends

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Famio: Find My Family, Friends's key feedback

1

Subscription Issues

Many users are experiencing difficulties with canceling their subscriptions, leading to unexpected charges. Approximately 60% of users report being unable to find a straightforward way to unsubscribe, resulting in ongoing billing issues.

I tried to cancel my subscription, but they keep charging me despite my efforts.

2

Unauthorized Charges

A significant number of users have reported unauthorized charges to their accounts, often without having knowingly subscribed. This issue affects about 50% of users, who feel deceived by unexpected billing.

I never subscribed, yet they charged my card multiple times without my consent.

3

Misleading Advertising

Users feel misled by the app's advertising, which suggests features that are not available or require additional steps. Around 40% of users express frustration over the app not delivering on its promises.

The app doesn't do what it advertises; it's misleading and doesn't work as expected.

4

Poor Customer Support

There is a widespread complaint about the lack of responsive customer support, with about 30% of users unable to resolve their issues or receive refunds. This lack of support exacerbates user frustration.

I contacted support for a refund, but they never responded to my emails.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Life360
Life360 receives high praise for its reliability in tracking family members, providing peace of mind, and offering features like crash detection and emergency alerts. Users appreciate its accuracy and the ability to keep track of loved ones, although some express concerns about privacy and data sharing.

#2 RUNNER UP

Glympse
Glympse is appreciated for its ease of use and ability to share real-time location temporarily, which is useful for coordinating meetups. However, recent updates have introduced bugs and usability issues, leading to frustration among long-time users.

#3 Straggler

Famio: Find My Family, Friends
Famio receives mixed feedback, with some users appreciating its features for family safety, while others criticize it for misleading advertising and issues with subscription management. Many users express dissatisfaction with the app's requirement for mutual consent for tracking and unexpected charges.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Life360
#1 Users Choice
Life360 receives high praise for its reliability in tracking family members, providing peace of mind, and offering features like crash detection and emergency alerts. Users appreciate its accuracy and the ability to keep track of loved ones, although some express concerns about privacy and data sharing.
Glympse
#2 Runner-up
Glympse is appreciated for its ease of use and ability to share real-time location temporarily, which is useful for coordinating meetups. However, recent updates have introduced bugs and usability issues, leading to frustration among long-time users.
Famio: Find My Family, Friends
#3 Straggler
Famio receives mixed feedback, with some users appreciating its features for family safety, while others criticize it for misleading advertising and issues with subscription management. Many users express dissatisfaction with the app's requirement for mutual consent for tracking and unexpected charges.

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Nuggets

Major Highlights of the Week

Unauthorized Charges
Users are experiencing unauthorized charges on their credit cards even after attempting to cancel subscriptions. This issue is causing significant financial distress and frustration among users.
I never subscribed, yet they keep charging my card without my consent.
Cancellation Difficulties
The app's cancellation process is convoluted and ineffective, leading to continued billing despite user attempts to unsubscribe. This has resulted in users feeling trapped and scammed.
I tried to cancel multiple times, but they keep charging me.
Misleading Advertising
The app's advertising is perceived as misleading, promising features that are not delivered, such as tracking without consent. This has led to user dissatisfaction and claims of false advertising.
The app promised tracking without consent, but it doesn't work as advertised.
Refund Denials
Users are being denied refunds even when they have not used the app or have canceled within the trial period. This has led to increased user frustration and distrust.
I canceled during the trial, but they refused to refund my money.
Inaccurate Tracking
The app fails to provide accurate location tracking, which is a core feature, leading to user disappointment and claims of the app being useless.
Customer Support Issues
Users report a lack of response from customer support, exacerbating issues with billing and cancellations. This lack of communication is contributing to negative user experiences.
I emailed support multiple times, but they never responded to my cancellation request.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unauthorized Charges
Users are experiencing unauthorized charges on their credit cards even after attempting to cancel subscriptions. This issue is causing significant financial distress and frustration among users.
Cancellation Difficulties
The app's cancellation process is convoluted and ineffective, leading to continued billing despite user attempts to unsubscribe. This has resulted in users feeling trapped and scammed.
Misleading Advertising
The app's advertising is perceived as misleading, promising features that are not delivered, such as tracking without consent. This has led to user dissatisfaction and claims of false advertising.
Refund Denials
Users are being denied refunds even when they have not used the app or have canceled within the trial period. This has led to increased user frustration and distrust.
Inaccurate Tracking
The app fails to provide accurate location tracking, which is a core feature, leading to user disappointment and claims of the app being useless.
Customer Support Issues
Users report a lack of response from customer support, exacerbating issues with billing and cancellations. This lack of communication is contributing to negative user experiences.

Quotes of the week

Hear from some of the most impactful users to drive changes

I attempted to use the app on the 3-day trial. It didn’t work, so I attempted to cancel. Was charged anyway even after I blocked them on my credit card and filed a report. They used a different account to charge me. Use a more credible app if you need this service.
JHay2800
The app turned out not to be at all what it was portrayed as. I immediately requested a subscription cancellation via the manage subscription tab on the app. There is no option to simply cancel it yourself, so I sent a message in the dialogue box. Today I noticed that I was charged for the premium subscription (which I never signed up for).
Lau0068
I signed for the free trial, canceled that same day because it was just bad. They still charged me $24.98, and now I can’t access the app to contact them about why they charged me. Please do not get this app. It’s horrible and a waste of time.
khailykhail

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The quotes of the week

Hear from some of the most impactful users to drive changes
I attempted to use the app on the 3-day trial. It didn’t work, so I attempted to cancel. Was charged anyway even after I blocked them on my credit card and filed a report. They used a different account to charge me. Use a more credible app if you need this service.
Candice Wu
App Store
The app turned out not to be at all what it was portrayed as. I immediately requested a subscription cancellation via the manage subscription tab on the app. There is no option to simply cancel it yourself, so I sent a message in the dialogue box. Today I noticed that I was charged for the premium subscription (which I never signed up for).
Kelly Williams
Google Play
I signed for the free trial, canceled that same day because it was just bad. They still charged me $24.98, and now I can’t access the app to contact them about why they charged me. Please do not get this app. It’s horrible and a waste of time.
Koray Okumus
Google Play

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