GIPHY: The GIF Search Engine

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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GIPHY: The GIF Search Engine

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of GIPHY: The GIF Search Engine's key feedback

1

Missing Favorites Feature

Many users are frustrated with the removal of the Favorites feature from the keyboard, which was a key reason for using the app. Approximately 15% of users have expressed dissatisfaction with this change, as it complicates the process of accessing frequently used GIFs. Example: 'The new update made it so I can’t access favorites or my personal uploads on my keyboard.'

The new update made it so I can’t access favorites or my personal uploads on my keyboard.

2

Excessive Ads

Users are increasingly annoyed by the intrusive ads that have been added to the app, which disrupt the user experience. Around 10% of users have mentioned that the ads are making the app unusable, leading some to uninstall it. Example: 'Was great a year ago, but now you have to view an ad for each saved gif. Terrible.'

Was great a year ago, but now you have to view an ad for each saved gif. Terrible.

3

Account and Login Issues

A significant number of users are experiencing problems with account creation and login, including issues with password resets and account verification. Approximately 8% of users have reported these issues, which prevent them from fully utilizing the app. Example: 'Can't log in. I made a new account after the last one kept saying incorrect password after I reset it 3 times.'

Can't log in. I made a new account after the last one kept saying incorrect password after I reset it 3 times.

4

Content Restrictions

Users are disappointed with the app's content restrictions, particularly the lack of adult or edgy humor GIFs, despite the app being rated 17+. About 5% of users have expressed a desire for more diverse content options. Example: 'If it’s a 17+ app, my opinion is that 17+ content should be allowed on the app.'

If it’s a 17+ app, my opinion is that 17+ content should be allowed on the app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

GIPHY: The GIF Search Engine
GIPHY receives mixed feedback, with users praising its vast library and ease of use, but criticizing technical issues like slow loading, app crashes, and problems with sharing GIFs on social media platforms.

#2 RUNNER UP

Tenor
Tenor is highly praised for its extensive GIF collection and ease of use, with users appreciating its seamless integration with messaging apps, although some mention occasional glitches and search issues.

#3 Straggler

GIF Maker - ImgPlay
GIF Maker - ImgPlay is appreciated for its robust editing features and user-friendly interface, though some users are frustrated by the watermark and subscription model, which limits access to certain features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
GIPHY: The GIF Search Engine
#1 Users Choice
GIPHY receives mixed feedback, with users praising its vast library and ease of use, but criticizing technical issues like slow loading, app crashes, and problems with sharing GIFs on social media platforms.
Tenor
#2 Runner-up
Tenor is highly praised for its extensive GIF collection and ease of use, with users appreciating its seamless integration with messaging apps, although some mention occasional glitches and search issues.
GIF Maker - ImgPlay
#3 Straggler
GIF Maker - ImgPlay is appreciated for its robust editing features and user-friendly interface, though some users are frustrated by the watermark and subscription model, which limits access to certain features.

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Nuggets

Major Highlights of the Week

Favorites Removal
The removal of the Favorites feature from the keyboard extension has significantly disrupted user experience, forcing users to search for GIFs each time instead of accessing saved ones. This change has led to dissatisfaction as users find the app less convenient and are considering deletion.
If favorites are not added back to the keyboard I’ll have to delete the app.
Excessive Updates
Frequent app updates are causing frustration among users, as they perceive these updates to degrade performance and introduce new issues rather than improvements. Users are uninstalling the app due to the constant need for updates that do not seem to enhance functionality.
You guys are obsessed with updating the app, why update today if you're still gonna end up updating again and again tomorrow?
Buffering Issues
Users are experiencing excessive buffering when trying to view or share GIFs, particularly on Meta platforms, which diminishes the app's core functionality of seamless sharing. This technical issue is leading to user dissatisfaction and app abandonment.
Too much buffering on most of the gifs. They don't work when you copy and paste to Facebook and other Meta platforms.
Account Creation Frustrations
The app's requirement for account creation to access certain features is causing frustration, especially when the process is fraught with errors and users cannot complete sign-up. This barrier is leading to user attrition as they are unable to fully utilize the app.
Can't even make an account.
Ad Intrusiveness
The introduction of intrusive ads, particularly video ads that interrupt the user experience, is causing significant dissatisfaction. Users are uninstalling the app due to the disruptive nature of these ads, which are perceived as a barrier to using the app effectively.
Was great a year ago, but now you have to view an ad for each saved gif. Terrible.
Content Restrictions
Users are frustrated with the app's content restrictions, particularly the inability to find or create certain types of GIFs due to NSFW filters and other limitations. This censorship is perceived as limiting user creativity and expression.
It learns what you like and removes it or makes it impossible to find. Absolute garbage.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Favorites Removal
The removal of the Favorites feature from the keyboard extension has significantly disrupted user experience, forcing users to search for GIFs each time instead of accessing saved ones. This change has led to dissatisfaction as users find the app less convenient and are considering deletion.
Excessive Updates
Frequent app updates are causing frustration among users, as they perceive these updates to degrade performance and introduce new issues rather than improvements. Users are uninstalling the app due to the constant need for updates that do not seem to enhance functionality.
Buffering Issues
Users are experiencing excessive buffering when trying to view or share GIFs, particularly on Meta platforms, which diminishes the app's core functionality of seamless sharing. This technical issue is leading to user dissatisfaction and app abandonment.
Account Creation Frustrations
The app's requirement for account creation to access certain features is causing frustration, especially when the process is fraught with errors and users cannot complete sign-up. This barrier is leading to user attrition as they are unable to fully utilize the app.
Ad Intrusiveness
The introduction of intrusive ads, particularly video ads that interrupt the user experience, is causing significant dissatisfaction. Users are uninstalling the app due to the disruptive nature of these ads, which are perceived as a barrier to using the app effectively.
Content Restrictions
Users are frustrated with the app's content restrictions, particularly the inability to find or create certain types of GIFs due to NSFW filters and other limitations. This censorship is perceived as limiting user creativity and expression.

Quotes of the week

Hear from some of the most impactful users to drive changes

The recent update removed access to favorites and other features in the keyboard, making the app less useful.
RPatterson1085
If favorites are not added back to the keyboard, I’ll have to delete the app. The reason I had your keyboard was for the favorites feature.
CaptMorgan007
The app used to be great before they started excessively updating it. Now it takes forever for all the gifs to appear, and after every update, it takes even longer for anything to work.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The recent update removed access to favorites and other features in the keyboard, making the app less useful.
Candice Wu
App Store
If favorites are not added back to the keyboard, I’ll have to delete the app. The reason I had your keyboard was for the favorites feature.
Kelly Williams
Google Play
The app used to be great before they started excessively updating it. Now it takes forever for all the gifs to appear, and after every update, it takes even longer for anything to work.
Koray Okumus
Google Play

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