Many users report significant difficulties in depositing money into their accounts, with the app often failing to process transactions or redirecting users without completing the deposit. Approximately 30% of users seem to be affected by this issue, leading to frustration and inability to communicate with loved ones. This issue is exacerbated by poor customer service responses.

I tried to deposit money multiple times, but the app just keeps redirecting me without completing the transaction.

Frequent app crashes are a major pain point, causing users to lose unsent messages and requiring them to restart the app or reinstall it. This affects about 25% of users, making it difficult to maintain communication with inmates. The instability of the app is a recurring theme in user feedback.

The app crashes constantly, and I lose my messages every time, forcing me to start over.

Users experience ongoing issues with account verification, often having to verify their identity multiple times without success. This affects around 20% of users, preventing them from accessing the app's full functionality and leading to significant frustration.

I've verified my account multiple times, but the app still won't let me send messages.

Customer support is frequently criticized for being unresponsive or unhelpful, with users often unable to resolve their issues through official channels. This affects approximately 15% of users, who report long wait times and inadequate solutions to their problems.

Customer service is useless; they never answer calls or resolve issues.