Quip

User Experience Report

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Quip

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Quip's key feedback

1

Bluetooth Pairing Issues

A significant number of users, approximately 40%, report difficulties in pairing their toothbrush with the app, leading to frustration and inability to use the app's features. This issue persists despite following troubleshooting steps, and many users feel the app is unreliable.

I can't get the toothbrush to pair with the app no matter what I try.

2

Syncing and Streak Loss

Around 25% of users experience problems with the app not syncing properly, which results in the loss of brushing streaks and points. This issue is particularly frustrating for users who rely on the app for tracking and rewards.

My brushing streak was broken because the app didn't sync my brush data.

3

App Performance and Updates

Approximately 15% of users are dissatisfied with the app's performance, citing slow loading times, glitches, and issues following updates. These problems affect the overall user experience and lead to decreased satisfaction with the app.

Since the last update, the app has become slow and glitchy, making it hard to use.

4

Lack of Detailed Features

About 10% of users express disappointment with the lack of detailed features and customization options in the app, such as real-time guided brushing and brush head monitoring. Users expected more advanced features based on app previews.

The app doesn't provide the detailed feedback and features shown in the previews, like the mouth quadrant diagram.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Colgate Connect
Colgate Connect receives mixed feedback. Users appreciate the app's ability to track brushing habits and offer rewards, but many are frustrated with frequent app glitches, connectivity issues, and the removal of features. Customer support is often criticized for being unresponsive.

#2 RUNNER UP

Oral-B App
The Oral-B app is praised for its detailed tracking and guidance features, which help users improve their brushing habits. However, users report issues with the app's accuracy in detecting brushing areas and frequent connectivity problems, leading to frustration.

#3 Straggler

Quip
Quip users appreciate the app's concept of rewarding good oral hygiene habits, but many are dissatisfied with persistent connectivity issues and app glitches. The app's inability to sync properly with brushes is a common complaint, overshadowing the positive aspects of the rewards system.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Colgate Connect
#1 Users Choice
Colgate Connect receives mixed feedback. Users appreciate the app's ability to track brushing habits and offer rewards, but many are frustrated with frequent app glitches, connectivity issues, and the removal of features. Customer support is often criticized for being unresponsive.
Oral-B App
#2 Runner-up
The Oral-B app is praised for its detailed tracking and guidance features, which help users improve their brushing habits. However, users report issues with the app's accuracy in detecting brushing areas and frequent connectivity problems, leading to frustration.
Quip
#3 Straggler
Quip users appreciate the app's concept of rewarding good oral hygiene habits, but many are dissatisfied with persistent connectivity issues and app glitches. The app's inability to sync properly with brushes is a common complaint, overshadowing the positive aspects of the rewards system.

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Nuggets

Major Highlights of the Week

Pairing Issues
A significant number of users are unable to pair their toothbrushes with the app, despite following all troubleshooting steps. This persistent connectivity issue undermines the core functionality of the app, leading to user frustration and dissatisfaction.
I can't get the toothbrush to pair with the app no matter what I try.
Syncing Failures
Users frequently report that the app fails to sync brushing data, causing them to lose streaks and rewards. This issue is exacerbated by updates that seem to worsen the syncing reliability, leading to a negative user experience.
The app won't sync my brush data anymore, and I've lost my streaks.
App Updates
Recent app updates have introduced new bugs and removed features, leading to user dissatisfaction. The updates often require users to re-pair devices or re-login, disrupting their experience and causing data loss.
The latest update broke the app's ability to sync with my brush.
Reward System Issues
Users are frustrated with the reward system, as points are not accurately tracked or redeemed. This undermines the app's incentive structure, which is a key selling point for maintaining user engagement.
I redeemed points for a gift card but never received it.
User Interface Problems
The app's user interface has become less intuitive, with users struggling to navigate and utilize features effectively. This includes issues with logging activities and accessing previous brushing data.
I can't add brushing activities because the 'add activity' button is obscured.
Device Compatibility
There are widespread complaints about the app's compatibility with various devices, particularly Android, leading to a perception of neglect towards non-iOS users. This limits the app's accessibility and usability across different platforms.
The app doesn't work on my Android device, but it works on my tablet.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Pairing Issues
A significant number of users are unable to pair their toothbrushes with the app, despite following all troubleshooting steps. This persistent connectivity issue undermines the core functionality of the app, leading to user frustration and dissatisfaction.
Syncing Failures
Users frequently report that the app fails to sync brushing data, causing them to lose streaks and rewards. This issue is exacerbated by updates that seem to worsen the syncing reliability, leading to a negative user experience.
App Updates
Recent app updates have introduced new bugs and removed features, leading to user dissatisfaction. The updates often require users to re-pair devices or re-login, disrupting their experience and causing data loss.
Reward System Issues
Users are frustrated with the reward system, as points are not accurately tracked or redeemed. This undermines the app's incentive structure, which is a key selling point for maintaining user engagement.
User Interface Problems
The app's user interface has become less intuitive, with users struggling to navigate and utilize features effectively. This includes issues with logging activities and accessing previous brushing data.
Device Compatibility
There are widespread complaints about the app's compatibility with various devices, particularly Android, leading to a perception of neglect towards non-iOS users. This limits the app's accessibility and usability across different platforms.

Quotes of the week

Hear from some of the most impactful users to drive changes

Using Quip has totally changed my brushing habits. However, the recent update changed the day tracking from 3am-2:59am to 12am-11:59pm, which disrupts my routine and is frustrating.
Coaster Enthused
The app is great for tracking and rewarding good oral hygiene habits, but if you forget to sync your brush until the next day, your streak resets, which is disappointing.
Zachywack
The app used to work fine, but now it won't sync with my brush after the latest update. It's frustrating to lose points and rewards due to these issues.
Taylor I

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The quotes of the week

Hear from some of the most impactful users to drive changes
Using Quip has totally changed my brushing habits. However, the recent update changed the day tracking from 3am-2:59am to 12am-11:59pm, which disrupts my routine and is frustrating.
Candice Wu
App Store
The app is great for tracking and rewarding good oral hygiene habits, but if you forget to sync your brush until the next day, your streak resets, which is disappointing.
Kelly Williams
Google Play
The app used to work fine, but now it won't sync with my brush after the latest update. It's frustrating to lose points and rewards due to these issues.
Koray Okumus
Google Play

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