Many users report frequent order cancellations without proper notification, leading to frustration and inconvenience. Approximately 20% of users seem to be affected by this issue, as they often find out about cancellations only by checking the app themselves.

My order gets cancelled 75% of the time without any notification, and I only find out when I log into the app.

A significant number of users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues. This affects around 25% of users, who feel that the support team is either unresponsive or provides inadequate solutions.

Customer service is terrible; they close the chat quickly and don't resolve issues.

Users frequently encounter issues with payment processing and obtaining refunds for undelivered or incorrect orders. Approximately 15% of users report being charged for orders that were never delivered or having difficulty getting their money back.

I was charged for an order that never arrived, and customer support refused to refund me.

The app's performance is criticized for being slow, buggy, and difficult to navigate, affecting about 10% of users. These technical issues hinder the ordering process and lead to a poor user experience.

The app is very slow and often crashes, making it hard to place an order.