Google Gemini

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Google Gemini's key feedback

Image Generation Issues

Many users report problems with the image generation feature, including inaccuracies and errors in creating images, even after subscribing to the Pro plan. Approximately 15% of users seem to be affected by this issue.

The app fails to generate accurate images, even with a Pro subscription.

Update Notification Glitch

A significant number of users experience persistent prompts to update the app, despite having the latest version installed, which disrupts their usage. This issue affects around 10% of users.

The app keeps asking for updates even though it's already updated.

Political Bias Concerns

Some users express dissatisfaction with perceived political bias in the app's responses, which they find intrusive and inappropriate. This concern is raised by about 5% of users.

The app's responses are often politically biased, which is frustrating.

Live Feature Malfunction

Users report that the 'Live with Gemini' feature often fails to work, displaying a blank screen instead of the expected functionality. This issue seems to affect approximately 8% of users.

The Live feature just shows a blank screen and doesn't work.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Apple Siri

Apple Siri receives mixed feedback, with users praising its user-friendly interface and ability to perform tasks like making calls and answering questions. However, some users express frustration with its limitations and occasional unresponsiveness.

#2 RUNNER UP

Google Gemini

Google Gemini garners a mix of positive and negative feedback. Users appreciate its innovative features like image generation and integration with Google services, but some criticize its inability to perform basic device actions and compare it unfavorably to Google Assistant.

#3 Straggler

Google Gemini

Microsoft Copilot is generally well-received, with users appreciating its helpfulness and ease of use. It is praised for its ability to assist with both personal and professional tasks, although some users note occasional inaccuracies and limitations.

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Nuggets

Major Highlights of the Week

Repetitive Answers

Gemini frequently repeats irrelevant answers, causing frustration and inefficiency in user interactions. This issue undermines the app's reliability as a proactive assistant.

Gemini keeps repeating unrelated answers to my questions, making it hard to get useful information.

Image Generation Errors

Users experience high rates of duplicate or incorrect images, with some reporting up to 50% duplication. This significantly impacts the app's utility for creative tasks.

The AI image generator is frustrating, with a 30-50% duplication rate in generated images.

Political Bias

Gemini's responses are perceived as politically biased, affecting its credibility as an unbiased information source. This perception could deter users seeking objective insights.

Responses are often politically biased, which is disappointing for an AI assistant.

Update Loop

The app repeatedly prompts users to update despite being on the latest version, disrupting functionality and user experience. This persistent issue leads to user dissatisfaction.

Gemini keeps asking for updates even though it's already updated, and it won't work.

Feature Removal

Users are frustrated by the sudden removal of features like video attachments without prior notice, disrupting ongoing projects. This lack of communication erodes trust in the app's reliability.

I pay for Ultra, and video attachments were removed without warning, affecting my projects.

Mathematical Inaccuracy

Gemini struggles with basic mathematical operations, leading to user frustration and questioning its computational reliability. This limitation is critical for users relying on accurate calculations.

Gemini can't add numbers correctly, which is extremely frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Repetitive Answers

Gemini frequently repeats irrelevant answers, causing frustration and inefficiency in user interactions. This issue undermines the app's reliability as a proactive assistant.

Image Generation Errors

Users experience high rates of duplicate or incorrect images, with some reporting up to 50% duplication. This significantly impacts the app's utility for creative tasks.

Political Bias

Gemini's responses are perceived as politically biased, affecting its credibility as an unbiased information source. This perception could deter users seeking objective insights.

Update Loop

The app repeatedly prompts users to update despite being on the latest version, disrupting functionality and user experience. This persistent issue leads to user dissatisfaction.

Feature Removal

Users are frustrated by the sudden removal of features like video attachments without prior notice, disrupting ongoing projects. This lack of communication erodes trust in the app's reliability.

Mathematical Inaccuracy

Gemini struggles with basic mathematical operations, leading to user frustration and questioning its computational reliability. This limitation is critical for users relying on accurate calculations.

Quotes of the week

Hear from some of the most impactful users to drive changes

Gemini has potential, but the AI image generator is frustrating with a high duplicate rate of 30-50%. Google needs to address this before users lose patience.

KM in CC

I pay for Ultra and suddenly video attachments are not possible when using deep think. If a feature is removed, at least give a warning as people have projects they are working on.

reviewjustme

Gemini is restricted by iOS but still great at providing information. The live chat feature is fun to use.

Outasaidblue

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The quotes of the week

Hear from some of the most impactful users to drive changes

Gemini has potential, but the AI image generator is frustrating with a high duplicate rate of 30-50%. Google needs to address this before users lose patience.

Candice Wu

App Store

I pay for Ultra and suddenly video attachments are not possible when using deep think. If a feature is removed, at least give a warning as people have projects they are working on.

Kelly Williams

Google Play

Gemini is restricted by iOS but still great at providing information. The live chat feature is fun to use.

Koray Okumus

Google Play

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User Experience Report

Report Date

Google Gemini

Top Insights This Week

Image Generation Issues

Update Notification Glitch

Political Bias Concerns

Live Feature Malfunction

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts