GameChanger

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of GameChanger's key feedback

Subscription Issues

Many users report difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions. Approximately 10% of users seem to be affected by these issues, leading to frustration and dissatisfaction.

I tried to cancel my subscription, but the app keeps charging me, and I can't find a way to stop it.

Live Streaming Problems

Users frequently experience issues with live streaming, such as lagging, freezing, and audio problems. This affects around 15% of users, particularly those trying to watch games remotely, leading to a poor viewing experience.

The live stream constantly lags and sometimes has no audio, making it hard to follow the game.

Android Performance

Android users report a subpar experience compared to iOS, with frequent crashes and missing features. This affects about 8% of users, causing frustration among those using Android devices.

The app crashes frequently on my Android, and it lacks features available on iOS.

Ad Overload

Excessive ads disrupt the user experience, with some users reporting that ads cause the app to pause or crash. This issue affects approximately 5% of users, leading to annoyance and interruptions during game viewing.

The app plays too many ads, causing the game to pause and making it look like a DDoS attack.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

GameChanger

GameChanger receives mixed feedback. Users appreciate its ease of use, live streaming, and team communication features, especially for keeping up with games remotely. However, there are complaints about technical issues, subscription problems, and lack of support, particularly on Android devices.

#2 RUNNER UP

TeamSnap

TeamSnap is criticized for its intrusive ads and poor customer service, which overshadow its useful team management features. Users find the app frustrating due to frequent glitches and a lack of user-friendly design, making it difficult to navigate and manage team activities.

#3 Straggler

SportsEngine

SportsEngine is often criticized for its overwhelming ads and technical issues, which hinder its functionality. Users report difficulties with basic features like logging in and managing team schedules, leading to a frustrating experience despite its potential for team coordination.

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Nuggets

Major Highlights of the Week

Apple Watch Scoreboard

Users are requesting an Apple Watch app that displays the current game scoreboard, which would enhance convenience for those who cannot constantly check their phones. This feature would provide real-time updates directly on the wrist, making it easier for users to stay informed during games.

We NEED an Apple Watch app that is just the scoreboard for the current game.

iOS 26 Compatibility

The app fails to load team details on iOS 26, resulting in an endless loading loop. This issue disrupts user experience and requires immediate attention to ensure compatibility with the latest iOS version.

Worked great until the release of iOS 26. Now it constantly fails to load team details.

Commercial Call Interruptions

Excessive commercial call attempts are causing game streams to pause, resembling a DDoS attack and raising security concerns. This issue persists across different networks, indicating a potential problem on the app's side.

There’s so many commercial call attempts it causes the games to pause, looking like a DDoS attack.

YouTube Player Concerns

The integrated YouTube player for training videos provides unrestricted access to YouTube, posing a risk for children using the app. Users are requesting the removal of this feature or a modification to restrict access.

The integrated YouTube player becomes a back door to unrestricted YouTube for kids.

Subscription Access Issues

Users are experiencing difficulties accessing premium features despite having paid for subscriptions, leading to missed games and frustration. This issue highlights a need for improved subscription management and customer support.

Paid for premium to watch games and keep up with stats but never got access.

Android Feature Disparity

The app offers fewer features and a less stable experience on Android compared to iOS, causing embarrassment for users during scorekeeping. This disparity necessitates a focus on enhancing the Android version to match iOS capabilities.

So much worse on Android. iOS has all the features and this one is such a different experience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Apple Watch Scoreboard

iOS 26 Compatibility

Commercial Call Interruptions

YouTube Player Concerns

Subscription Access Issues

Android Feature Disparity

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for keeping track of my grandson's games from afar, but the constant ads and glitches during live streams are frustrating. It would be amazing if you could improve the streaming quality and reduce ad interruptions.

hiltonmtnest

I love the app for organizing my multiple sports schedules, but the recent price increase is too steep without any new features. It feels like a cash grab, and many parents on our team are considering alternatives.

Reduce prices

The app is fantastic for scoring and tracking stats, but the Android version lags behind iOS in features and performance. Please prioritize updates for Android users to match the iOS experience.

cirelas

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

The app is fantastic for scoring and tracking stats, but the Android version lags behind iOS in features and performance. Please prioritize updates for Android users to match the iOS experience.

Koray Okumus

Google Play

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User Experience Report

Report Date

GameChanger

Top Insights This Week

Subscription Issues

Live Streaming Problems

Android Performance

Ad Overload

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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