GasBuddy: Find & Pay for Gas
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users report that the app fails to load or crashes frequently, making it unusable. This issue affects approximately 30% of users, causing frustration and leading to app deletions. Example: 'The app doesn't even load, what's the point?'
2
Users frequently encounter discrepancies between reported gas prices in the app and actual prices at stations, leading to wasted trips and frustration. This issue affects about 25% of users, undermining the app's core functionality. Example: 'Everywhere I go, the gas price is 30-50 cents off.'
3
The removal of the 'Favorites' feature has upset many users who relied on it for quick access to preferred stations. This change affects around 20% of users, who find the app less convenient and are considering alternatives. Example: 'Why would you delete the most useful button in the app?'
4
Users express dissatisfaction with the lack of effective customer service, often receiving automated responses without resolution. This issue affects about 15% of users, leading to unresolved problems and negative experiences. Example: 'I can't get anyone to help me as it has been more than two months now.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
.png)
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)
.png)