Gametime

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Gametime's key feedback

Customer Service Issues

A significant number of users report dissatisfaction with Gametime's customer service, citing unhelpful representatives and difficulty in resolving issues. Approximately 5% of users seem to be affected by this problem.

I had an issue with my tickets and never heard back from customer service, losing my money and tickets.

Payment Processing Problems

Some users experience issues with payment processing, where transactions fail or are charged multiple times without successful ticket purchase. This affects about 3% of users.

I tried to buy tickets but was charged multiple times without receiving any tickets.

Ticket Transfer Delays

A few users have reported delays or issues in receiving their tickets after purchase, causing inconvenience and uncertainty. This issue affects around 2% of users.

Purchased tickets but never received them, had to buy at the venue instead.

App Functionality Glitches

Some users encounter glitches with the app, such as being unable to enter payment information or experiencing app freezes. This affects approximately 2% of users.

The app wouldn't let me enter my credit card, forcing me to use the website instead.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Gametime

Gametime receives high praise for its user-friendly interface, competitive pricing, and seamless ticket purchasing experience. Users appreciate the lack of hidden fees and the convenience of mobile ticket delivery, although some have reported issues with customer service and ticket delivery.

#2 RUNNER UP

SeatGeek

SeatGeek is well-regarded for its ease of use, transparency in pricing, and reliable customer service. Users appreciate the app's ability to find good deals and the option to view seat views, though some have experienced issues with ticket validity and customer support.

#3 Straggler

Ticketmaster

Ticketmaster is criticized for high fees, technical glitches, and a cumbersome user experience. While some users find the app reliable for purchasing tickets, many express frustration with the frequent need to log in and the prevalence of scalpers driving up ticket prices.

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Nuggets

Major Highlights of the Week

Customer Service Gaps

Customers face significant challenges with customer service, particularly when issues arise with ticket purchases. The inability to directly contact support and limited authority of representatives exacerbate these problems, leading to unresolved issues and financial losses.

I had an issue with my tickets and never heard back from them, losing my money and tickets.

Payment Processing Issues

Users experience frequent problems with payment processing, including failed transactions that still result in charges. This leads to confusion and frustration as users are charged multiple times without receiving tickets.

I tried to purchase tickets, but the payment failed, yet I was still charged multiple times.

Ticket Transfer Problems

There are recurring issues with ticket transfers, where tickets are not delivered as promised or are difficult to access. This results in users being unable to attend events or having to purchase additional tickets at the venue.

I purchased MLB tickets but never received them and had to buy new ones at the stadium.

Refund and Resale Limitations

The app's refund and resale policies are perceived as restrictive, with users unable to easily resell tickets or obtain refunds for postponed events. This creates dissatisfaction, especially for long-term customers.

An event was postponed for 14 months, and they refused to give a refund or credit.

App Functionality Issues

Users report that the app has functionality issues, such as freezing and unintuitive navigation, which hinder the ticket purchasing process. These technical problems lead to a reliance on the website instead of the app.

The app freezes a lot, and I had to switch to the website because the app is useless.

Misleading Ticket Listings

There are complaints about misleading ticket listings, where the advertised seat locations or availability do not match the actual purchase. This results in a lack of trust and dissatisfaction with the service.

Fake advertising with seat locations, very sad.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Customer Service Gaps

Payment Processing Issues

Ticket Transfer Problems

Refund and Resale Limitations

App Functionality Issues

Misleading Ticket Listings

Quotes of the week

Hear from some of the most impactful users to drive changes

I’ve used this app for a long time but I recently had an issue and their customer service is extremely unhelpful. If you have any issues with your tickets you're essentially on your own as representatives have very limited authority and you can’t contact support directly you have to wait for them to reach out to you which is strange.

MMgoldman

Week of July 24th, 2025

I initially thought this app was a scam because of how low the prices were but I was happily mistaken. After making my initial ticket payment I was flooded with emails and confirmations from Gametime about my purchase. Safe to say I will be using this app again for whenever the next concert comes along.

Nae1407

Week of July 24th, 2025

Gametime is my go-to app for concert tickets! I've consistently found the cheapest tickets here, which is a huge plus. What really sets it apart for me is the incredibly convenient resale feature. It's a lifesaver knowing that if plans change, I can easily resell my tickets directly through the app.

A Google user

Week of July 24th, 2025

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The quotes of the week

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User Experience Report

Report Date

Gametime

Top Insights This Week

Customer Service Issues

Payment Processing Problems

Ticket Transfer Delays

App Functionality Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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