A significant number of users are frustrated with the high fees charged by Fresha, particularly the 20% plus VAT on new appointments. This issue affects approximately 10% of users, who feel the fees are excessive and unfair, especially when they are charged even if an appointment is canceled due to sickness.

The fees are an absolute joke, 20% plus VAT on every new appointment is ridiculous.

Several users report that the app frequently crashes or fails to load, making it difficult to book or manage appointments. This issue affects around 8% of users, leading to a frustrating experience when trying to use the app's core functionalities.

App crashes and there's no button to rebook at the same venue, very frustrating.

Users have encountered misleading listings where services advertised on the app are not available at the specified locations. This affects about 5% of users, who find it disappointing and inconvenient when they cannot use vouchers or book services as expected.

Fresha advertised a Thai massage local to me, but I couldn't use my voucher in the shop I wanted to.

A portion of users express dissatisfaction with Fresha's customer support, citing difficulties in contacting support and resolving issues promptly. Approximately 6% of users are affected, feeling neglected when their problems are not addressed in a timely manner.

Impossible to contact support and bombarded with spam emails which you cannot unsubscribe from.